Hello,
First of all, please accept my sincere apologies for the wrong tracking details updated by the carrier . That's definitely not what we want our customers to experience.Don't worry, I'll surely help you with this.
As per your concern, I have tried to locate the whereabouts of your package, but it seems like the or lost in transit by the carrier.As an online retailer, we rely heavily on the postal system to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control. However, we take full responsibility.
I do understand you need the items so, to make up for this inconvenience, I've created a replacement order with upgraded shipping method at no additional charge. Here are the details:Order Number: xxxxxxxxxxxxxxxx
Shipping Speed:One-Day Shipping
Guaranteed delivery by: Thursday, January 14, 2016
To compensate for this inconvenience,in future, please place a new order with fastest shipping speed and let us know and we will reimburse you for the shipping fee . Please make sure that item is sold or fulfilled by amazon.
Rest assured, I've forwarded this issue to our shipping department as they'll want to read about your experience and I'll make sure the appropriate people will take necessary action so that this will not happen again in your future orders.We're working hard to provide a stress-free and convenient shopping experience at Amazon.com. I hope you'll consider this an isolated incident and give us another chance to serve you better.
One of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced.I hope this helps! We look forward to seeing you again soon.
We'd appreciate your feedback. Please use the links below to tell us about your experience today.Best regards,
Amazon