So Amazon has just completely given up on thinking they need to honor delivery dates anymore, right? I assume it's because they know they're the only game in town so people don't really have an alternative.
We ordred a Kindle Kids on Dec 14th as a Christmas present for our daughter. Got delayed a couple times but the email said no worries, it'll ship on the 23rd and arrive on the 24th in time for Christmas. That sounded reasonable to me, their shipping is super fast once they send it.
So it did ship on the 23rd, but delivery date is now the 28th.
If it does arrive by then it will be two weeks for a prime eligible delivery item with original delivery date of Dec 20th (which was already slow for prime shipping).
I do get that shipping gets screwed up around the holidays, but the real kicker is how support just does not care compared how they used to react to these things. The first couple support agents just said "no worries, my system shows that it's still on track to arrive by the delivery date of December 28th", and it took a while to explain to them that December 28th was not the original delivery date, but just what their system updated to this morning (I had to send them screenshots of the order confirmation). Even then it was just kind of "oh, bummer, oh well happy holidays!". They used to at least offer a month of free prime for this stuff, but now nada because really, what other option is there to get fast shipping at least some of the time, even if it's not every time anymore?
Kind of a bummer.
I just want to note that it is now February 13th, a full 2 months after I originally placed this order, and we still do not have a working Kindle device.
When we set it up it tells us there is an error with our account and we should contact customer service. If we try and switch the kindle to our daughter's profile, it gets a white screen of death (blank white screen, no options).
We have had at least 15 calls with Amazon support. They eventually can't fix it, promise they will escalate it and the tech team will call us back, and they never do. There are reddit posts out there with lots of people having the same problem, and no solution.
We have exchanged the device 3 times, and even tried a different kindle model (the larger version).
We have factory reset maybe 50 times.
We have tried setting up the kindle under both my account, and my wife's. They both have the same error.
I am at a loss here. Amazon support is useless. Has anyone figured this problem out and fixed it?
At this point we've spent probably 20 hours of our time over a 2 month period just trying to give our daughter a kindle for Christmas. It's unbelievable that they haven't solved this and are still selling these devices when they know there is a major bug that they can't figure out.