(Bear with me, long but shows the class of service for Directv)
Ok, I just worked with Customer Retentions and Directv last night. This is my second year of Sunday ticket and I just bought a 40" LCD in the beginning of July. I called them and said that I just got a HD Tv and my local cable company was offering a free HD receiver if I switched to cable. Without batting an eye, they offered to give me a free HD receiver and free upgrade from my 3 LNB satellite to the 5 LNB satellite.
Everything was good and I was happy. But then after I hung up and told my wife what I did she wanted me to call back and get the HD DVR, because she isn't going back to no DVR, silly me, I tried to save some money.
Well I called back and asked for Customer Retentions and told them the situation. They offered me a free HD DVR. In order to make the numbers work, they are not upgrading me to a 5LNB yet since the local channels are not available until late fall here in Cincinnati. But I will get the satellite upgrade for free at that time.
The guy and I talked for 15 minutes about Boise, Idaho where he lives and he was great. I asked him why they didn't even bat an eye when I asked for more, and he said the NFL has asked Directv to keep their NFL Sunday ticket subscribers happy.
After reading this thread today, it makes sense. But I also had issues with my old DVR in the spring and they were awesome then. The customer service at Directv is ABOVE and beyond any local cable provider. I have had Time Warner, Adelphia and Comcast in the past, my impression with all of them was they didn't care if you left or not, Directv does care. At least for now.
And for the concerns about local channels not over HD for alot of Directv customers. That is what a local channel antenna is for until the local channels are HD over the satellite. For the NFL fan, there is no other choice, and Directv is working with us to keep us happy.
I am willing to pay a little more for the stellar service I get.
(P.S. I don't work for Directv, just a happy customer)