Horrible Horrible Horrible Horrible. At or near the top of my "worst experiences" list. Had a Kenmore Dryer that had been having issues. Had a service tech come out to look at it. Looked at it for 5 minutes tops...pressed some buttons, nothing technical. Said, "We have to replace the control board. It'll be $300, and should be in next week." I figured, "OK, whatever," and scheduled a follow-up appointment, and made sure to take the afternoon off so I could be there to let the guy in. That day comes, and nobody shows. I call service and they say, "The circuit board is back-ordered. It's not in yet, but we'll have it sometime next week." Great. Glad I wasted an afternoon. I rescheduled. A week later, SAME thing, another afternoon wasted. I had it at that point, and told them to forget it.
I found the circuit board online, but before buying it, I took the old one out, cleaned it off (dusty), and re-installed it. Worked like a charm for another few weeks, then broke again. Ended up selling it and bought a GE.
I've had a similar experience with our dish washer. Basically, if you don't work, and have all day to sit around and wait for them, give it a shot...but if you care about your time, go elsewhere. I'll never buy a Kenmore appliance again.
I used to love Sears, but honestly, since they started making everything overseas and cutting corners, nothing they make is of good quality anymore.
