3rd day in a row dealing with a lady who is arguing that, no, she does not need to fill out the paperwork completely or correctly and she absolutely will not change anything about what she has submitted.. but expects her request to be taken care of in the way that she thinks my team should be able to instinctively understand, apparently.
this isn't a semantic matter. or an issue where someone just needs to be a little less rigid. there's wrong and missing information that is absolutely required to complete the process. it's not our fault you're being totally unreasonable and illogical... and no amount of temper tantrum is going to force them to process your paperwork.
filling out the missing info would take.... 30 seconds? but, yes, by all means.. let's drag this out another day for absolutely no reason and you can keep making empty threats.