Ally Financial- Auto Lease Question (1 Viewer)

[Da Guru]

OK my daughter has a Jeep that she leased.  The 24 month deal is up today.  The dealer she leased it from and was going to turn it in at is closed until at least the 15th and now probably longer.  The last 3 days she has tried to contact Ally Financial by phone.   Ally keeps saying the wait will be a long time and then after 15 minutes or so a recording comes on and says due to extremely high call volumes and understaffing we can`t take your call and to try back later.

My daughter e-mailed customer service with no response as of yet.  

What is the play here as my daughter is a little concerned?  There is nowhere to take the Jeep as everyone is closed and no response from Ally finance.

 

[Juxtatarot]

Seems likely to me that they know they have these problems and will reach out to her eventually.  Sending an email was a good call because it's proof she is trying.

 

[Da Guru]

My daughter finally received an answer from Ally.  They texted her  "Keep your vehicle for another 30 days without charge on Ally Financial" "Hopefully your dealer will be open by then and we can resume normal business."

Right now they probably have no options to retrieve all expiring leases vehicles now but still a very nice gesture to ease stress on my daughters mind.