Never thought I would say this, but I cancelled my membership today. I didn't receive a package when they said it would arrive. I called them, he offered me a free month of Prime and I told him I didn't want a free month. I said I enjoy the service and don't mind paying for it, I would just like my item to arrive before the weekend. He understood and said if you go in and order it again I can have it to you by tomorrow. I asked him if he was sure and he said absolutely. I told him that would be great. I ordered the item again. He comes back on and says I can't have it to you by Friday but maybe Saturday....... So I asked him why did he tell me it would be here tomorrow and then asked to speak to a Supervisor. So now, I paid for the item twice and it still won't be here when I need it, before the weekend. The Supervisor comes on and I tell her the whole story about what happened. I told her I didn't want the item anymore, because I need it before the weekend and it was pointless to get it now. I said I would just go grab one at Walmart. She refunded me for the 2nd but couldn't refund me for the first one. She wouldn't compensate me any further so I said please cancel and refund my Prime membership. I must've thought I was talking to Directv, because I expected her to beg me to stay. She refunded my money and now I'm Primeless.....