I love Prime, and Amazon on general. I really do. Amazon support when I have a problem with an order is second to none. But honestly, is there worse support on the planet than what you get when you contact support for the Fire Tablet?
First off, yes, I am tainted. After two bad tablets in three months, I have spent way more time talking to these folks than anyone should ever have too. I have essentially memorized the script that the first level of support uses when you call. And tonight, I had to call. Well, chat. My wife's second replacement arrived today. Good out of the box, already registered and everything. Connect to the wifi. Go to restore it and it refuses at accept my Amazon PW. I now have to choices, call for help, or don't restore, because you can't go back later and do it. You either enter the PW (which it won't accept) or select "Don't Restore." There is no "Restore Later" option.
Connect to chat. Explain the problem. She says ok, let's deregister and reregister your device. NO! It is registered fine. No problem. I need to restore, not register. Oh, ok.
I can see you are online and registered, great. Can you tell me if you have any bars in the upper right? I need to make sure you are online. Uhm, lady, didn't you just say you could see I was online and registered? Oh yes. Sorry.
Ok, well, lets try rebooting your device (which has now been powered on the length of time of this chat plus two minutes). I tell her no. There is no reason to repower it. WTF does turning it off and on have to do not with it saying my PW is incorrect? I mean, what at all????
I ended the chat and just skipped the restore. Honestly, I get that front line is minimum wage workers with no IT skills. But seriously, you can't tailor the script to the problem at all??? It is just so frustrating to spend 20 minutes running through this same intro crap EVERY.... SINGLE.... TIME I have to call.
That being said, does anyone know if it wants some PW OTHER than your Amazon one on this screen? Because I do not recall ever setting up any other type of PW for the Fire. And it said to use my Amazon one.