Yep. I'm Gold Key. Been hearing the Vault story for close to a year. Lots of negative history prior to that trying to get decent Bourbon out of ABC. I'm fine with the Vault program for the really high end stuff but it doesn't make sense for the more common items like 12 year and 107 especially sine ABC has the exclusive on that in FL. Anyway, I finally got a Vault Key last Thursday. Was thrilled to find Pappy 20 there and put it in my cart and began checkout process immediately. "Check Out Button" never completed action/loaded new page. No Pop up blocker but decided to try and open it to a new tab. That worked. Entered CC info. Error. Product not available. Damn. Clear cart, go back to vault. Pappy 20 still there. Rinse and repeat, can't checkout. Try calling support. Goes to voicemail with full mailbox and no one answers on other menu options. Give up on Pappy 20. See that they have WL Weller, Pappy 15, and Stagg. Add WL Weller to cart and successfully check out. Get confirmation email. Yay. Not happy about missing the Pappy 20 but I love WL Weller so all good. Ooops, 5 minutes later get an email that says it came from my local store cancelling my order for WL Weller because either they already sold it to someone else or my CC was declined. Call store. No idea what I'm talking about. Call CC company. No decline. No attempted charge. Try to get back into Vault but I've got my 1 bottle so no can do. Try calling Guest Services again. Still no answer, still no vm option. Email them and explain what's happened and ask them if the Weller sold out, please save me a Pappy 15 or Stagg. Crickets. I leave it alone until yesterday. Yesterday I check my order status on abcfws.com with the original order number and it doesn't find the order at all. Another email to Guest Services. Crickets.
I've placed quite a few orders on their website in the past for local pickup and it's usually an adventure with lots of goofy inventory and processing issues that just aggravate the Hell out of me because I'm used to shopping on sites like Amazon where that just doesn't happen. But, I'm also not normally shopping allocated Bourbon where their mistakes screw me. And then they have the nerve to ignore me.
So, yeah, Gold Key and the Vault really haven't worked out well for me at all.
BTW, while I was in the vault I noticed that they even have Buffalo Trace in there!!! Who on earth is going to waste their one bottle a year on Buffalo Trace???