Going to my dentist always feels like walking into a commission based furniture or appliance store..
"You are due for x-rays"
"You REALLY should get the fluoride treatment"
"We sell this Oral-B electric toothbrush that you should be using"
I HATE going to the dentist and it has nothing to do with pain.
I had to switch dentists years back because my insurance changed and my old place wasn't in my new network. The old place was great in that you were never upsold and any dental work was done because it was a necessity. They always believed that less was more in terms of dental work. If I didn't need anything done, they wouldn't do anything. So the first time at the new place they put a filling in at the gumline saying it was necessary because of recession. It bothered me after they did it so i went back to the old place just to have them check the work because they were stellar dentists. They said it looked fine but they wouldn't have recommended I do it. It'll just make the gum run away from it more, they said. The filling has since fallen out. Should have never left the old place. They got their patient back now even though I have to pay mostly out of pocket. I know if I said to them that 20 x-rays wasn't going to happen they wouldn't tell me to relent or buzz off.
You just described the problems with dental insurance and the cuts that PPO's make dentists make.
If I sign up for your crappy insurance plan, I'm darn near forced to shove as many services down your throat that I can to make money.
If I'm out of network, I get my full fee and don't feel so pressured to sell you extra stuff.
I'm one of the out of network guys. And people leave my office all the time to get something cheaper...and many come back for exactly the reasons you described.
But it's a tough way to practice because of the economic pressures
Would you have just let a patient walk out like they did today? Even if someone refused the 20 xrays (if you still did 20) would you just have said sorry and goodbye? Seems insane to me.
How long had it been since you were in this office?
If you're a new patient... I'm telling you it's highway time
I was in last year for a cleaning and gum count thing. I've been to them 7-10 times. I've given them business each year for the last 6 years. Fillings, deep cleanings, you name it. Just didn't want to get 20 xrays today before they scraped my teeth. Never before today did they tell me I needed 20 xrays.
Oh.. now if they had even a somewhat recent set of x-rays, you were an established patient, had been good with your billing, and had followed through with treatment in the past... then that's just bad business... did they change dentists or something? Is this a chain?
I'm not going to play hardball with someone I have a decent history with and who has generally followed through.
I may not have read the thread closely enough.... I kind of assumed you were either a new patient.. or someone who hadn't been recently.
I'm swinging over to your side of the plate... that's a dumb move on their part... at least without a good explanation.
Now... as for the 20 x-rays... surely they took those initially on you? no? Did you have a history of denying x-rays there?