What's new
Fantasy Football - Footballguys Forums

This is a sample guest message. Register a free account today to become a member! Once signed in, you'll be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox!

Can you negotiate with DirecTV? (3 Viewers)

SteelCurtain said:
Just cancelled. 

Last July, I ordered up and it was clearly a one year plan.  The woman today told me as I was cancelling it was a 2 year.  So now I'm battling with them on that as well.

Regardless.  I cancelled.  They didn't fight.  Offered me $25 off per month if I have an AT&T phone and $17 off per payment for ST.  I said no and cancelled as of tonight.

Its exhausting and each time I get closer and closer to not going back. 
Click to expand...
They sent me the contract that I agreed to.,  It was 12 month contract.  So I called them back and said the woman in customer loyalty (also known as retention) was wrong and I won't get charged a cancellation fee.

Now I await the phone call from DirectTV.

Also, any ideas on how to keep the DVR from losing my recordings?  I unplugged the cable from the wall and took the Wifi out.

 
SteelCurtain said:
Also, any ideas on how to keep the DVR from losing my recordings?  I unplugged the cable from the wall and took the Wifi out.
Click to expand...
The first time I cancelled I did nothing & lost access to the recordings.  The 2nd time I unplugged the DTV cable from the wall only & still have access.

Edit: Unplug before your cancel date.

 
Last edited by a moderator:
just made the annual call and talked to the loyalty department after the first rep couldn't give me anything but free movie channel stuff....customer since 2000....basic monthly cost cut $60/mo for 12 months down to $68/mo.....NFL ticket max for one time $96 payment....1 year contract...

 
dancingbones said:
The first time I cancelled I did nothing & lost access to the recordings.  The 2nd time I unplugged the DTV cable from the wall only & still have access.

Edit: Unplug before your cancel date.
Click to expand...
So wifi isn't an issue?   I was worried it would zap it via wifi. 

I await the call from DirectTV to begin the healing process.  :D

 
I just made the call. free sunday ticket max, free showtime for 4 months (pointless garbage). $20 loyalty discount and $10 loyalty discount. 1 year contract.  I could of went the disconnect route, but decided I didn't want to deal with it anymore.

 
cap'n grunge said:
Disconnect call done. Awkward and clumsy. Tried to offer me a few dollars off my movie channels. Or just drop alot of them to save money. First said eligible for free new equipment. I said depended on pricing offer. Claimed I was already getting a deal on my DVR service compared to others. Said I just want to disconnect. Then told me I still have another month left on my contract. Claimed my billing cycle and credits don't line up with my contract. Tried to get me to stay one more month. Told them to cancel and I'll pay the $20 if need be. Gave me the disconnect spiel about returning equipment etc and then did say before ending the call that ATT would be calling to try get me back. 

I hope this supposed one month left on my contract nonsense doesn't make me ineligible for all the great deals.
Click to expand...
My billing cycle supposedly runs until September 1st, but my 1 year agreement somehow was done yesterday.  Not sure why the two don't line up.  He kept saying that because I was cancelling before my 1 year agreement (I made the call Saturday, on Sunday my agreement was up), that I would be subject to early cancellation fees of $20 a month.  But then I told him I really wasn't cancelling now because I set up the cancel date for 7 days from now, at which point I would have fulfilled the 1 year agreement.  "Yes, I understand, but I just have to read this because you are cancelling early, I have to do that because of my job."  Huh?  Then he goes on to say that even if you cancel your contract in the last month, they round up, so technically you aren't cancelling early.  I really don't understand what all that means.  Bottom line is that it seems easy to get out of these cancellation fees, and if your intent is to sign back up with a win back offer, then it really doesn't matter.

There are lots of success stories here and lots of "they don't care a bit and gave me nothing" stories.  I'd be curious if there is correlation between - 1) how long you are a customer, 2) what type of tv package you have, 3) whether or not you are under contract, 4) whether you have gotten freebies in the past, 5) whether or not you have existing promotional credits.

My cancel date is set up for this week and I know it's only been 2 days since I called, but so far no strange numbers from Directv showing up on my cellphone.  Guess I have to be patient?

 
Last year I set up the cancellation a few days out and the next day I got the great deal email. I called them up and they looked in the system and said they had nothing for me. The said if I moved up the disconnect to that night they would call me back early the next morning and there should be deals available. They did and hooked me up with the typical new customer deal discounts, 3 months of movie channels, Sunday ticket Max, and $200 gift card. I was on the start of the second year and cancelled and they gave me all the new customer goodies. My contract should be up now so I hope I get the same package offered again.

It's been a couple hours. No calls yet. C'mon man. I have no patience.

 
cap'n grunge said:
Last year I set up the cancellation a few days out and the next day I got the great deal email. I called them up and they looked in the system and said they had nothing for me. The said if I moved up the disconnect to that night they would call me back early the next morning and there should be deals available. They did and hooked me up with the typical new customer deal discounts, 3 months of movie channels, Sunday ticket Max, and $200 gift card. I was on the start of the second year and cancelled and they gave me all the new customer goodies. My contract should be up now so I hope I get the same package offered again.

It's been a couple hours. No calls yet. C'mon man. I have no patience.
Click to expand...
Just keep calling.  All will be well

 
Man you have to watch these guys like a hawk.  They tried to charge me for the ticket on this months Bill.  Just had t call again and they fixed it and have credited me back what I paid.  Also was able to verify I am getting a 200 gc.  But what a pain in the ###.  Had to have another 30 min phone call.  Got transferred 4 times.  They are playing some new games for sure

 
need2know said:
Man you have to watch these guys like a hawk.  They tried to charge me for the ticket on this months Bill.  Just had t call again and they fixed it and have credited me back what I paid.  Also was able to verify I am getting a 200 gc.  But what a pain in the ###.  Had to have another 30 min phone call.  Got transferred 4 times.  They are playing some new games for sure
Click to expand...
And this was after you already got your deal?  That sucks.  How do you ask for the $200 gift card?  Do you say that Dish network (I think) offers one?

I agree, I'm getting so sick of Directv.  It's almost out of principle now that I want to get ST for free.  Some years I just think I'll pay for it because I don't want to deal with them.  But I'm intent on getting it this year.  Still no email or phone call though after setting up cancellation for later this week.

 
greyhorse said:
And this was after you already got your deal?  That sucks.  How do you ask for the $200 gift card?  Do you say that Dish network (I think) offers one?

I agree, I'm getting so sick of Directv.  It's almost out of principle now that I want to get ST for free.  Some years I just think I'll pay for it because I don't want to deal with them.  But I'm intent on getting it this year.  Still no email or phone call though after setting up cancellation for later this week.
Click to expand...
Yes. I played the game a month ago.

I was promised a gift card along with a bunch of other stuff.  I was just checking since they seemed to forget I was supposed to get the ticket for free

 
Last edited by a moderator:
NateDawg said:
Called Tuesday to set cancelation for Wednesday morning. Received a call Thursday afternoon from a number I've gotten a call from in the past that is a retention number. Lady who called started checking and said she couldn't offer Sunday Ticket free because I had it last year. Said she would check again after I had been disconnected for 48 hours and if Sunday Ticket became available would call me back on Friday.

Hadn't received a call Friday afternoon so called the 210 number from earlier in the thread. Rep there said she couldn't offer any discounts because I was still in month 12 of my previous discounts. Those go through the August 18th billing period. I asked if they were really willing to lose a 6 year customer over 2 weeks, and she said it was all she could do.

YouTube TV is now available in my area, so I can get all my locals and ESPN that way. I can do Sling Blue during the season to get NFL Network and RedZone, but don't know how much I will miss the Ticket. If I can't get Ticket free or cheap with a much lower monthly bill, I'm probably going to have to go the streaming route.

Will probably call again Monday as I read somewhere that representatives credits reset on Monday.
Click to expand...
My latest update: I received my final bill with everything pro-rated, etc. I finished with a $2 credit.

Called today and talked to someone who offered me $55/mo. for the XTRA package, free Sunday Ticket Max, and movie channels for 3 months. She said it would require a 24 month agreement. I said I'd do it if there was no contract. She said she took the contract off and processed me.

Got home and receivers were still not activated. Tried to login to the website and my account was still deactivated.

Chat got my account activated. When I looked at it, I was on the Entertainment package with no Sunday Ticket and no movie channels. Called and got to the loyalty department. Guy spent close to an hour trying to get my deal setup and receivers activated. Got the receivers activated, but could not get any credits since what was sent through earlier in the day prevented him from having anything to offer me. Was told to call back after 24 hours to see if the credits went through or if they could be added. The guy even said he was chatting with a supervisor and someone from the President's office. Entertaining so far, so we'll see how this plays out.

Still have a second option for everything but Sunday Ticket, so willing to see what happens. My goal this year was to get a deal and move up the "end date" of the deal for future years.

 
Anyone asked for an email of the offer they agreed to as proof?  Thinking I will ask for that as so many are having to go back and fight for the initial offer.

 
NateDawg said:
My latest update: I received my final bill with everything pro-rated, etc. I finished with a $2 credit.

Called today and talked to someone who offered me $55/mo. for the XTRA package, free Sunday Ticket Max, and movie channels for 3 months. She said it would require a 24 month agreement. I said I'd do it if there was no contract. She said she took the contract off and processed me.

Got home and receivers were still not activated. Tried to login to the website and my account was still deactivated.

Chat got my account activated. When I looked at it, I was on the Entertainment package with no Sunday Ticket and no movie channels. Called and got to the loyalty department. Guy spent close to an hour trying to get my deal setup and receivers activated. Got the receivers activated, but could not get any credits since what was sent through earlier in the day prevented him from having anything to offer me. Was told to call back after 24 hours to see if the credits went through or if they could be added. The guy even said he was chatting with a supervisor and someone from the President's office. Entertaining so far, so we'll see how this plays out.

Still have a second option for everything but Sunday Ticket, so willing to see what happens. My goal this year was to get a deal and move up the "end date" of the deal for future years.
Click to expand...
No chance you won;t have at least a 1yr contract. They just don't work that way

 
Sigh...my gidt card isn't showing up yet...they said it might take 30 days before it starts processing. Last year it took almost 3 months and 3 or 4 phone calls to get. Here we go again.

 
Wingnut said:
Sigh...my gidt card isn't showing up yet...they said it might take 30 days before it starts processing. Last year it took almost 3 months and 3 or 4 phone calls to get. Here we go again.
Click to expand...
The tenth is 30 days for me.  Gonna wait until then to check but I have heard directly from them twice now after making the deal that I'm in line for it.

I still don't believe them though

 
Annual call. First person I just wanted to get a refund for the first ST payment rather than clutter the issue. Got a reference number for the credit so that's good. Then told her I want to cancel. 

Second gal I didn't waste any time with. Still polite as always. Currently have Ultimate Package and two dvr's and billing period ends in two days. Got cancellation reference number for shutoff tonight. Already unplugged my dvr's before work. 14 min call total. 

 
Disconnected last night. Unplugged DVR and my list still works this morning. Should I call now or wait to see if they call me? I'm at work. If I call now and get a deal, will they have trouble reconnecting me if the box is unplugged?

 
I called to set up a cancel date. I ended up agreeing to another 1 year deal and got Sunday Ticket for free, $55 off for 12 months on my bill, plus HBO/Showtime off for 4 months. Not the best deal, but I'll take it. Pretty much hassle free.

 
NYRAGE said:
I called to set up a cancel date. I ended up agreeing to another 1 year deal and got Sunday Ticket for free, $55 off for 12 months on my bill, plus HBO/Showtime off for 4 months. Not the best deal, but I'll take it. Pretty much hassle free.
Click to expand...
Was your contract up or have any existing credits?  I think that's why I didn't get offered anything more than $10 off a month.  I guess I will have to let it disconnect before they start calling me.

 
Finally got thru. Nothing available for discounts at all in their system. He did say their systems are down and that could be why. Said to try back in an hour or so. Wonder if I should call the other number or wait.

 
Cancelled on Sunday at midnight (I was out of contract).

Just called the 210-332-6968 # and said I was calling about a win back offer.  I didn't mention any email nor did she ask.  She said the 3 months HBO/Showtime weren't showing up as an offer, but I was able to get XTRA discounted $53/month off (including the autopay discount), free ST Max and the $200 GC.

I didn't really care about HBO/Showtime, so really didn't feel like fighting it.  Plus, HBO On Demand works horrible with DTV IMO.

Was on the phone for 20 minutes and done.

:thumbup:

 
greyhorse said:
Was your contract up or have any existing credits?  I think that's why I didn't get offered anything more than $10 off a month.  I guess I will have to let it disconnect before they start calling me.
Click to expand...
yes at the end of the month

 
Last edited by a moderator:
cap'n grunge said:
Tried the 210 number. All representatives busy. Leave your number and we'll get back to you.

: Waiting:
Click to expand...
grunge, it looks like you just cancelled yesterday?  And you got no calls at all prior to cancellation and even after cancelling?  That's why you are being persistent in calling back? 

I've never had to resort to cancelling before but I do have mine set-up now and so far no calls, and we're going on day 4. I figured I won't hear from them until service is actually disconnected.  But it's strange how nobody has reached out to you and you yourself have to do the calling.  As you said, it's strange how some people get bombarded with call after call while others get nothing.

Good luck!  I'm hoping for a good outcome as well.

 
I didnt get any calls from them this year. Disconnect date was set 4 or 5 days form when I called to cancel. After service was shut off, I waited about 12 hours before I called them.

 
tl;dr   Got $1,055.88 in discounts over the next 12 months

OK, just finished my 12th annual call to DirecTV (always triggered by my Sunday Ticket bill).

For those of you claiming longevity is irrelevant, I think you're wrong.  I did not have to cancel/disconnect.  And I'm certainly not losing service waiting on yet another call.  I got a great deal of savings in one call.

AT&T still needs to show a high top line for ST, so they can report out $377.94 as revenue from me.  However, I'm $677.94 to the good.

Now, I should mention that $335.88 of the total discounts relate to the fact we have AT&T mobile as well.  By changing to a higher priced (+$15/month) plan on AT&T I was able to get a $25/month discount on DirecTV plus HBO for free.  I only included $10/month in the savings above as that's the net amount (25-15).  (Also worth mentioning that there's some value in the higher AT&T plan as well (e.g., 10GB/month use as mobile hot spot).)

Oh, and he threw in 6 months of all of the regional sports channels in for free. 

 
Not looking good. No offers available. Tried to reconnect and disconnect again. Put on hold to speak to supervisor. They are still having some system issues. Asked if they can call me back later this afternoon. Uggh.

 
Those of you thinking youre out of luck...there are at least 2 different phone numbers Ive seen posted in this thread. Find and use them both if you must to get a deal. I called one number and was told no discounts for me for 6 months. Called the other number and was told no discounts. Called the 2nd number again  and got a different rep and got a deal.

JUST KEEP CALLING UNTIL YOU GET A DEAL. Sometimes it takes a few calls.

 
Last edited by a moderator:
Wingnut said:
Those of you thinking youre out of luck...there are at least 2 different phone numbers Ive seen posted in this thread. Find and use them both if you must to get a deal. I called one number and was told no discounts for me for 6 months. Called the other number and was told no discounts. Called the 2nd number again  and got a different rep and got a deal.

JUST KEEP CALLING UNTIL YOU GET A DEAL. Sometimes it takes a few calls.
Click to expand...
Or you could make one call and get over $1000.

:bowtie:

 
called the 210 # first rep was a total marroon.  some lady named mary.  she told me that i was SOL.  i said ok and hung up.

called back immediately, got some chick with a name i couldn't pronounce.  she said no discounts were available to me until the 15th because that's 12 calendar months since last years  phone call was made.  i said that was ridiculous since i have been cancelled for a week or so and she agreed.  she didn't know a way around it and is having a supervisor look into it and they are going to call me back.  we'll see.

i may wait until the 15th or i may finally tell them to pound sand.

 
DA RAIDERS said:
called the 210 # first rep was a total marroon.  some lady named mary.  she told me that i was SOL.  i said ok and hung up.

called back immediately, got some chick with a name i couldn't pronounce.  she said no discounts were available to me until the 15th because that's 12 calendar months since last years  phone call was made.  i said that was ridiculous since i have been cancelled for a week or so and she agreed.  she didn't know a way around it and is having a supervisor look into it and they are going to call me back.  we'll see.

i may wait until the 15th or i may finally tell them to pound sand.
Click to expand...
I don't understand that either.  "Your billing cycle runs through August 31st."  Uh no, it doesn't ... I cancelled!  I no longer have your service!  I don't get it.  I'd love to see what this call center looks like and all the magic offers that keep popping up on the computer.  I think all this "there are no offers that appear" is just a bunch of BS.  Maybe they're shaking a magic 8 ball each time somebody calls and that's the script they run with. 

I'm anxious to get something done, but know I have to wait for service to be disconnected first.  Only problem is that my wife wants tv for several days and wants me to disconnect when she's out of town on a business trip.  Makes sense.  If I'm going to screw this up, then I should screw it up when it only affects me.  Guess I will sit here and continue to read the stories until I get a chance.

 
You must log in or register to reply here.

Similar threads

Ministry of Pain
Thank You to all FBGs and Joe
Replies
14
Views
597
BLOCKED_PUNT
BLOCKED_PUNT
BobbyLayne
Yes, Gen Z is staring at you. The question is why.
2
Replies
77
Views
2K
QUEZILLA
Q
General Malaise
Can you remember a time in your life when you were totally free of stress? - White Lotus Inspired
2 3
Replies
120
Views
3K
General Malaise
General Malaise

Users who are viewing this thread

Total: 2 (members: 0, guests: 2)
Back
Top