NewlyRetired
Footballguy
excellent work!
Did you have to work your way up the chain or did the very first rep give you the deal?
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Can you negotiate with DirecTV? (4 Viewers)
- Thread starter oukurt
- Start date
Did you have to work your way up the chain or did the very first rep give you the deal?
BroncoFreak_2K3
sucker for Orange
First rep. Nice lady in Moscow, ID
I didn't have to negotiate anything she just offered it to stay with them.
go Vandals!
NewlyRetired
Footballguy
nice! How did you approach the conversation? Did you just ask what deals were going or did you ask a different way?
BroncoFreak_2K3
sucker for Orange
Since my commitment is up at the end of this month, actually next week, I told them that I had received an email about staying with them to call this number. Called the 855 number posted previously. She said she didn't see anything about retention in my file, but to keep me she could offer me the exact same package I have at the same price and roll ST in free if I wanted to keep that as well if I committed to another year. I also get a $10 discount for combining my ATT wireless.
I didn't mention anything else, like the Visa card and such. Figured if I can stay with what I have for another year, I'm good. Wife and daughter have their shows they like, so we wont be disrupting that. Happy wife, Happy life.
We will continue to use the Firestick for added entertainment as well. I really like the Titanium build. Wife found one of her series that is very hard to find on there, so I got some added buy in for that. Id really like to upgrade to a Fire TV for faster response and capacity.
Binky The Doormat
Footballguy
NR - what is your set up (# boxes, pkg, any additional things) and what are you paying after all discounts are applied?
My current bill (10 of 12 mo.) totals $73.12.
$ 38.99 Xtra pkg (It was less but they upped the amount of the retail price)
$34.99 Equipment (3 boxes, advanced receiver, whole home dvr, protection plan - $8 of it)
$ 3.63 Regional Sports Fee
$ 5.51 Sales Tax
Less another $10/mo. discount
NewlyRetired
Footballguy
here is my bill. $82 for the month
DIRECTV Channels
1.
XTRA
67.99
2-Year Savings: $10 off $81.99 for months 13-24 (1 of 12)
$4 Price Guarantee Ends: 05/2016
SUBTOTAL
67.99
DIRECTV Equipment Services
2.
Watch DIRECTV on Multiple TVs
7.00
2 TVs at $7; Save $7 off 1st TV
3.
Advanced Receiver Service - HD
10.00
4.
Advanced Receiver Service - DVR
10.00
5.
DIRECTV Whole-Home DVR Service
3.00
SUBTOTAL
30.00
Other Discounts
6.
Save $25 for 12 months (1 of 12)
-25.00
SUBTOTAL
-25.00
Other Charges, Adjustments & Taxes
7.
Regional Sports Fee
4.93
Taxes
8.
Sales Tax
1.07
9.
Massachusetts DBS Gross Revenue Tax
2.90
SUBTOTAL
8.90
Total Amount Due
81.89
Payment charged on 05/13/16 - VISA
-81.89
Binky The Doormat
Footballguy
Thanks - didn't think to copy mine online:
DIRECTV Channels
1.
XTRA
38.99
$33 off $81.99 for 12 months (9 of 12)
$10 off $81.99 for 12 months with Auto Bill Pay (9 of 12)
SUBTOTAL
38.99
DIRECTV Equipment Services
2.
Watch DIRECTV on Multiple TVs
14.00
3 TVs at $7 each; Save $7 off 1st TV
3.
Advanced Receiver Service - HD
10.00
4.
DIRECTV Protection Plan
7.99
5.
Advanced Receiver Service - DVR
0.00
$10 off $10 for 12 months (6 of 12)
6.
DIRECTV Whole-Home DVR Service
3.00
SUBTOTAL
34.99
Other Discounts
7.
Save $10 for 12 months (6 of 12)
-10.00
SUBTOTAL
-10.00
Other Charges, Adjustments & Taxes
8.
Regional Sports Fee
3.63
Taxes
9.
Sales Tax
5.51
SUBTOTAL
9.14
Total Amount Due
73.12
Payment charged on 03/27/16 - VISA
-73.12
NewlyRetired
Footballguy
that was pretty much what mine was last year as well. Looks like you have 3 more months to go before you need to dance.
Binky The Doormat
Footballguy
I must have copied the wrong month - my last one was 10 of 12.
MattFancy
Footballguy
Could you post that number? My deal is up on the 23rd, so I'll try and give this a shot.
NewlyRetired
Footballguy
BeTheMatch
Footballguy
NewlyRetired
Footballguy
Gottabesweet
Footballguy
Jealous, I didn't get that offer and I've been getting it 3-4 years in a row. They sent me boxes back to mail back my equipment. I called and told them I got them and threw them out as I'm still shopping my options. Bill will be around $129.00 a month next month. All they offered was a 2 year commitment $20 off for 24 and $10 of 12 so I'd be $100 for a year, and then $110 next year. I didn't take it.
I have the Choice Extra package, Whole house DVR and 2 other tvs.
Binky The Doormat
Footballguy
BeTheMatch
Footballguy
Mrs. Rannous
Footballguy
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Fred Flintstone
Footballguy
So my $33 off a month expires this month. Went online chat to talk and said I wanted to make sure my Sunday Ticket was free this season too....they kicked me over to a phone # with a pin and I asked again.....they said they couldn't give me Sunday Ticket for free, but they gave me $40 off a month for a year, without extending my contract at all.
I can't tell on my account yet, but I'd be willing to be that I don't even after sign up for Sunday Ticket if I don't want to and still get the $40 off.
I'm very pleased. FWIW, I might still call closer to the season to see if they'll give me Sunday Ticket for free.
I can't tell on my account yet, but I'd be willing to be that I don't even after sign up for Sunday Ticket if I don't want to and still get the $40 off.
I'm very pleased. FWIW, I might still call closer to the season to see if they'll give me Sunday Ticket for free.
Binky The Doormat
Footballguy
My entire premise of calling was to verify that I would be getting Sunday Ticket for free again this year. He said I would be getting charged the $44.99 for Sunday Ticket if I elected to activate it, but he was willing to give me a $40 monthly credit for 12 months ($480 total) without extending my contract, so it's like I'm getting Sunday Ticket for free plus some extra.
I just checked my account and I'm already seeing a $40 credit, since I was paid up in full when I called. So at this point, I don't even have Sunday Ticket activated and I'm getting $40 off every month....so what I meant was, I don't think the $40 monthly credit was actually tied to Sunday Ticket (i.e. if I don't actually purchase the Sunday Ticket, I'll still get the $40).
When it gets closer to the season, I'll see what I can do to get Sunday ticket for free on top of this.
Go to My Account>My Programming>View My Programming then scroll down to Sunday Ticket....see if it says "Activate Now" or whether you already have it
Also, FWIW...I was somehow paying $4.99 for this (there's no way in hell I ever ordered this)
DIRECTV® HD EXTRA PACK
Get a special group of channels that broadcast exclusively in HD, including: Crime & Investigation HD, Hallmark Movie Channel, HDNet Movies, MGM HD, Palladia HD, Sony Movie Channel HD, Smithsonian HD and Universal HD. The only way to get these channels is with DIRECTV HD EXTRA PACK.
DIRECTV® HD EXTRA PACK
Get a special group of channels that broadcast exclusively in HD, including: Crime & Investigation HD, Hallmark Movie Channel, HDNet Movies, MGM HD, Palladia HD, Sony Movie Channel HD, Smithsonian HD and Universal HD. The only way to get these channels is with DIRECTV HD EXTRA PACK.
BroncoFreak_2K3
sucker for Orange
Right...but at this point, I don't even have a record of activating ST...so I'm doubting I have to
BroncoFreak_2K3
sucker for Orange
Yea, you shouldn't have to, it will just start up on its own and you will see the charge, and then if you are getting it free, see the charge backed out. That's how it's showed for me over the years.
VA703
Footballguy
alright so before I could finalize that deal last week, the browser crashed. no biggie. I used this to my advantage
contacted them again today through webchat, asked for retention and said where's my phone?
they said you were disconnected and the order was not processed
I complained that I should have been contacted if that were the case and told them I was already considering leaving them now add on terrible customer support
she apologizes etc etc. offers same deal I said no way you better up the offer. get two crappy offers ($25 credit, $50 credit) then I finally get a decent offer
100 off phone
150 acct credit
activation waived/free priority shipping/free $50 case
im king of the world
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NewlyRetired
Footballguy
I have the exact same thing. I have no idea what it means. Here is the line in my activity window. I also got it free last year. Have you called and asked about this? I might call just to see what it means..............Wooderson said:
===================================================================
05/13/2016
XXXXXXXX6562
NFL SUNDAY TICKET - Charge
$0.00
$0.00
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Wooderson
Fight The Power
That is exactly what mine looks like.
I haven't called yet but need to soon as my promos are on their last month.
NewlyRetired
Footballguy
I just called. She said the charge covers me from May 2016 through April 2017 and as such I will be receiving Sunday Ticket free again this year.
Let me know if they tell you the same thing when you call. Specifically point them to the Activity Window, as that helped her understand what was going on.
Wooderson
Fight The Power
NewlyRetired
Footballguy
I am going to call again in a few days and see if I get the same response. Information from one rep to the next is not always consistent.
I wish I knew why I was getting it. I could have sworn last year was a one year deal and this year when I did my call, they never mentioned it.
Spock
Footballguy
I hope she knew what she was talking about, because I have the same thing on my account.
NewlyRetired
Footballguy
I recommend calling yourself. I have to say she seemed fairly confident but that does not always mean much.
I got right through and only took about 2 minutes total time. If you find out any information, please let us know in thread.
Spock
Footballguy
I called the 855-407-3110 number, not realizing it was the retention number, and a manager told me that he didn't show me having the Sunday Ticket on my account.
NewlyRetired
Footballguy
call the regular number, 1-800-531-5000 and ask for billing and then point them to your online activity window which shows the charge. That is how I got the rep to understand what I was asking. Once she saw that it seemed to make a difference.
It would not shock me if she was wrong though but that charge is on there for some reason.
Did the manager say the charge showing up was a mistake in their billing activity list?
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BroncoFreak_2K3
sucker for Orange
In my situation and from what the rep told me, if you've had ST in the past year, the ST service line on your bill stays on there, even though there aren't any charges against it, hence the $0.00 for the period. For mine, she said normally the charges would show up at the end of July/early April when the season is about to start. Mine shows:
NFL Sunday Ticket 5/26 to 8/22....$0.00
She said, if I was being charged, it should start showing up on or after that 8/22/16 date.
But I'm getting it free again anyway for this year for reupping for another year on DTV, so no worries.
NewlyRetired
Footballguy
that makes sense to me.
It is so strange how much different information and offers you get from rep to rep.
FWIW, I had Sunday ticket last year, and I don't have a line item on my current bill
BroncoFreak_2K3
sucker for Orange
Yea, weird, I've had it for a number of years, never paid, and it always shows up like I showed above. Just a line item, with no charge for that particular billing period.
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NewlyRetired
Footballguy
I should note it is not on my current bll either. It showed up online under the Recent Activity window and the charge was after the most recent bill.
