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Got the same answer from them for a few weeks of trying to get the Sunday Ticket. Finally got impatient and canceled. About 16 hours after I got disconnected I called back and got the Ticket and more off per month than I was getting pre disconnect.
In contract or out? This is the number one key. I think unless you are out of contract or in contract and totally disconnect you aren’t going to get the top deals.
I have a directv dish at home & the lake. The one at home(newer one) has outages all the time for a hard rain. The other one hardly at all. I don't understand.
Extremely frustrating. When it happens, the wife tells me to fix it and I always reply if I only had the kind of power....
Well, it depends on how much contract you're potentially willing to eat. A few years ago i had to do the dance under contract (new equipment is the only time i accept a contract), I had a few month left, a hundred bucks to cancel or something like that, so i disconnected anyway, the fee showed up on the last bill but i just called back as a normal cancelled customer and got the great deal. I seem to recall not having to pay the fee after it all shook out.
contract ends in the next week or so. Close enough that they didn't bother applying any penalty or cancellation charges.
I just talked to Malik also. Easiest DTV call ever.
Yes. called 866-444-2168, only offered $60 off per month, declined & was disconnected midnight Thurs
Seriously, best of luck to you. Last year a couple posters recommended waiting a couple days after cancelling before agreeing to a new deal. I didn’t listen, and I accepted a win back offer the day after cancelling. None of the offers they promised me ended up being applied. Over the course of a couple months I spent probably 30+ hours on the phone with them trying to get my account straightened out. I eventually got the gift card they promised and free Sunday ticket, but they were never able to apply the monthly discount. I ended up just cancelling after the Super Bowl, and went with PlayStation Vue the last 6 months.
I canceled last year and everything went pretty well using the same playbook as this year. We'll see what happens but I'm not too nervous at the moment.
Where were you with discounts on prior deal? I just paid month 12, the last discount month, 5 days ago. Did you pay a full bill first before disconnecting? Curious if that makes a difference.
They screwed mine up last year because they offered new equipment in my winback call. I agreed. They asked if I wanted to use my old equipment while I waited for new to arrive. I said of course. So reconnecting me basically wiped out the offer. It took 6-7 hours of phone calls to get them to honor a monthly credit, 3 months of the movies channels, and free Sunday Ticket. Lost out on any free equipment upgrade. Huge cluster because the retention people said they couldn't do anything and the winback people said the same. Computer system wouldn't allow them. Ball was in each other's court. I'll be so pissed if I have to go thru nonsense like that again.
Yes it was. Received a box 3 days after canceling. Packaged up the receivers and took the box to the post office, received a receipt so I could track the package and was done.
I get redzone through Comcast. There are no commercials.
Love it when the clearly outsourced guys in India have American first names.
Not true. You can cancel anytime. They will try to charge you something like $20 per month left on contract though.
Not sure what you mean by "You're tight"? Also, I did set up my disconnect but I'm waiting until all my discounts are off the bill.
I tried the 870 winback number ahead of cutoff and no dice. I'm not really sure what he was offering. I already have 50 off for next 6. He was negotiating backwards from my previous bill which was high because of first ST payment. He offered me 60 off in addition to the 50 off. And then he said 12.50 off ST. But he said my monthly bill was still 84 a month which didn't add up.
I just talked to Malik as well and was offered a similar deal. I gladly accepted. Question: How long did it take for your deal to show up on your online account?
Seems pretty odd. Are we sure Malik works for DTV? Deals seem too good to be true. Are you giving your SSN and bank acct info to Malik to verify your accounts on these calls?How does so many people get ahold of this Malik guy? Do you call and ask for him
