After hearing about how great the pizza is- we had their pizza for the first time the other day. Inedible. Two bites and the whole thing went into the trash.
Sacnning before entering done except when there’s a logjam of carts when someone doesn’t have their card ready/accessible. Some panic and turn tail and flee before returning with their card ready.
I want to complain about paying for a membership and being accosted on the way in by sales weasels peddling their phones when you enter but they’re always friendly enough and not pushy.
What gets me is the stupid receipt check on the way out. I literally just bought everything 30 seconds ago and only waked 75 feet. Maybe corral off the register exits so we can just exit from the store efficiently.
I asked the guy at the door how many times do they find someone stealing and he said occasionally but mostly it is cashier mistake of missing an item.
Can confirm and had it work out where I was charged for 3 of something but only had 2 - they caught it and offered either the refund for the item or to just go get one more if I wanted it.
They generally only are looking for the “doubles”, so I’m usually prepared as I am leaving to call out my doubles and they check that against the receipt - if I missed any they ask and usually it’s because I forgot I got two of something, but it has been a double scan before.
They missed the day I paid for the same TP twice. At self checkout, the person scanned my TP when I wasn't looking and then my dumb oblivious butt ran it through the scanner a 2nd time unaware.
But, I went back to Costco a few days later, waited in the return line, pleaded my case and after some light back and forth, they gave me a refund for it. I did have to say "C'mon, do you REALLY think I'd make up a story this absurd just to get $15 back from you?"