Longtucky Lemmings
Footballguy
Just got off the phone.....decided to play the "honesty card"
Me: Is this client retention?
Very Nice Woman: Why yes it is, what can I do to make your day better?
Me: To be honest with you I have no intention of cancelling. I love my Direct TV....just want to see if you can give me ST.
VNW: Oh, absolutely! Let me see what I can do....
A couple seconds...
VNW: OK, I've gone ahead and given you the Sunday Ticket for free....and I"m going to take $30 off your bill for the next 12 months since you've been such a good customer.
We ended up chatting about BS for a few minutes and then I asked to speak to her supervisor so I could talk her up to him...which I did. He said he would reward her for being such a great rep.
Was on the phone all of about 5 minutes....I'd call that a success!
Me: Is this client retention?
Very Nice Woman: Why yes it is, what can I do to make your day better?
Me: To be honest with you I have no intention of cancelling. I love my Direct TV....just want to see if you can give me ST.
VNW: Oh, absolutely! Let me see what I can do....
A couple seconds...
VNW: OK, I've gone ahead and given you the Sunday Ticket for free....and I"m going to take $30 off your bill for the next 12 months since you've been such a good customer.
We ended up chatting about BS for a few minutes and then I asked to speak to her supervisor so I could talk her up to him...which I did. He said he would reward her for being such a great rep.
Was on the phone all of about 5 minutes....I'd call that a success!