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Dry cleaner stole jacket. Won't admit fault. (1 Viewer)

mrip541

Footballguy
My girlfriend dropped off her most valuable item of clothing, maybe her most valuable personal possession period, some outrageously expensive jacket, along with a number of other items at a local dry cleaner. When she dropped off the jacket the manager told her they would need to send the jacket to a separate facility for cleaning due to the construction materials.

When she went to pick up her items they returned everything except the jacket. Their receipts aren’t itemized and just have the total number of things dropped off. The return receipt showed the same number of items returned as dropped off because they counted a belt permanently attached to a pair of pants as a separate item, which they did not do on dropoff.

The manager isn't claiming that they lost or damaged the jacket beyond repair, but that she has no recollection of her ever bringing them a jacket, no recollection of the conversation regarding sending the jacket to a separate facility, and her “proof” is that the number of items on the 2 receipts match. They refuse to apologize for anything or acknowledge any level of fault.

It seems pretty clear to me that they straight up stole the item. What would you guys do?

 
There was a Seinfield episode that covered this. I'll check back after I find out how they took care of this problem.

 
Place an ad on Craigslist searching for others who have been taken to the cleaners by this establishment. File class action lawsuit. Profit.

 
How is a jacket a prized possession?

Not much you can do if you don't have proof they accepted it. If the receipt would have been itemized then you have something to lean on.

 
How is a jacket a prized possession?

Not much you can do if you don't have proof they accepted it. If the receipt would have been itemized then you have something to lean on.
And if it is so "prized", I would make damn sure that thing was documented on the list of items.

 
I should know better than to ask for serious advice around these parts.
To be fair plenty of good advice is dispensed here. But the reality is there isn't much to say. There is no itemized list. The have paperwork showing matching numbers of items. You aren't getting anywhere with them. If they are BBB members file a complaint. If they have a webpage or a yelp or whatever hit that with the story and tell people to never go there. Maybe see if your local TV news has some kind of consumer crusader who helps with things like this. Really all I got.

 
I should know better than to ask for serious advice around these parts.
To be fair plenty of good advice is dispensed here. But the reality is there isn't much to say. There is no itemized list. The have paperwork showing matching numbers of items. You aren't getting anywhere with them. If they are BBB members file a complaint. If they have a webpage or a yelp or whatever hit that with the story and tell people to never go there. Maybe see if your local TV news has some kind of consumer crusader who helps with things like this. Really all I got.
Screw that. You're still not getting anywhere most likely, but I would absolutely call the police and file a report saying they straight up stole the jacket.

 
She will probably find it in her closet or something. That's what happens whenever our dry cleaner is accused of nefarious activity by my wife.

 
I should know better than to ask for serious advice around these parts.
To be fair plenty of good advice is dispensed here. But the reality is there isn't much to say. There is no itemized list. The have paperwork showing matching numbers of items. You aren't getting anywhere with them. If they are BBB members file a complaint. If they have a webpage or a yelp or whatever hit that with the story and tell people to never go there. Maybe see if your local TV news has some kind of consumer crusader who helps with things like this. Really all I got.
Screw that. You're still not getting anywhere most likely, but I would absolutely call the police and file a report saying they straight up stole the jacket.
Cops probably aren't going to do anything.

 
I should know better than to ask for serious advice around these parts.
To be fair plenty of good advice is dispensed here. But the reality is there isn't much to say. There is no itemized list. The have paperwork showing matching numbers of items. You aren't getting anywhere with them. If they are BBB members file a complaint. If they have a webpage or a yelp or whatever hit that with the story and tell people to never go there. Maybe see if your local TV news has some kind of consumer crusader who helps with things like this. Really all I got.
Screw that. You're still not getting anywhere most likely, but I would absolutely call the police and file a report saying they straight up stole the jacket.
Cops probably aren't going to do anything.
"Do you guys have any promising, uh, leads, or something?"

"Leads? Yeah, sure, I'll uh, just check with the boys down at the crime lab. They got four more detectives working on the case. They got us working in shifts!"

 
Am I missing something here? Why can't you just prove it based on the price of the receipt? If I bring 10 items in, and they have to send one offsite for special things, it must cost a lot more than just 10 items they do in house. These seems easy to fix.

 
The Manager must see a lot of items and a lot of customers. When she says she doesn't remember, ask her if you DID drop off a jacket made of rare construction, where would it be sent to. She should answer quickly; probably off the top of her head.

Then ask if she can please call that business to see when the special jacket will be done. If purveyor #2 says they've never seen such a jacket I'd take them at their word. If they have it, great!

Then I'd ask if the Manager has a few minutes to discuss this privately, because she probably has work to do. If she can talk, great! I believe someone else who worked that day used the belt to their advantage due to the crappy documentation by the Manager. Ask her what process would've happened after she took the items from the customer and gave the receipt? Who would've had access? Who was responsible? Was it a new employee?

She will defend her employee but you need to remain calm and tell her not to take it personally. I've hired people that didn't pan out as employees too.

As the conversation continues she'll realize that this is not a made up story. You're not accusing HER of stealing anything. You just want your jacket back. Will you help me do that? Let's walk through this again.

Tell the Manager to keep quiet about it with her employees and be patient; this is between her and you. She will begin to notice behavior changes in the worker(s). Maybe only the person who took it knows. Maybe everybody knows. Maybe everybody there steals. We don't know.

But if she calls a meeting and says, "One of you stole a jacket from a customer and they just want it back. If you admit it now I won't fire you," then she's screwed. They will know that she doesn't know who took it because if she did why would she be talking to everybody?She'd only be talking to the thief. So everyone will deny it. The Manager will look like a fool when her bluff is called. People will continue to steal from her customers and most likely her business too. She thinks they aren't because she always insists on running the till, but thieves steal. It doesn't matter if they handle cash or not.

So walk her through the investigation and you may get the jacket back. But I doubt it because she'll be closed minded to a customer telling her all this or won't have the time or patience. To get you off her back she'll offer you 10% off your next dry cleaning order and you'll never go there again.

I hope it works out for your girlfriend.

 
mquinnjr said:
Christo said:
GroveDiesel said:
NCCommish said:
mrip541 said:
I should know better than to ask for serious advice around these parts.
To be fair plenty of good advice is dispensed here. But the reality is there isn't much to say. There is no itemized list. The have paperwork showing matching numbers of items. You aren't getting anywhere with them. If they are BBB members file a complaint. If they have a webpage or a yelp or whatever hit that with the story and tell people to never go there. Maybe see if your local TV news has some kind of consumer crusader who helps with things like this. Really all I got.
Screw that. You're still not getting anywhere most likely, but I would absolutely call the police and file a report saying they straight up stole the jacket.
Cops probably aren't going to do anything.
"Do you guys have any promising, uh, leads, or something?"

"Leads? Yeah, sure, I'll uh, just check with the boys down at the crime lab. They got four more detectives working on the case. They got us working in shifts!"
Dammit

 

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