mrip541
Footballguy
My girlfriend dropped off her most valuable item of clothing, maybe her most valuable personal possession period, some outrageously expensive jacket, along with a number of other items at a local dry cleaner. When she dropped off the jacket the manager told her they would need to send the jacket to a separate facility for cleaning due to the construction materials.
When she went to pick up her items they returned everything except the jacket. Their receipts aren’t itemized and just have the total number of things dropped off. The return receipt showed the same number of items returned as dropped off because they counted a belt permanently attached to a pair of pants as a separate item, which they did not do on dropoff.
The manager isn't claiming that they lost or damaged the jacket beyond repair, but that she has no recollection of her ever bringing them a jacket, no recollection of the conversation regarding sending the jacket to a separate facility, and her “proof” is that the number of items on the 2 receipts match. They refuse to apologize for anything or acknowledge any level of fault.
It seems pretty clear to me that they straight up stole the item. What would you guys do?
When she went to pick up her items they returned everything except the jacket. Their receipts aren’t itemized and just have the total number of things dropped off. The return receipt showed the same number of items returned as dropped off because they counted a belt permanently attached to a pair of pants as a separate item, which they did not do on dropoff.
The manager isn't claiming that they lost or damaged the jacket beyond repair, but that she has no recollection of her ever bringing them a jacket, no recollection of the conversation regarding sending the jacket to a separate facility, and her “proof” is that the number of items on the 2 receipts match. They refuse to apologize for anything or acknowledge any level of fault.
It seems pretty clear to me that they straight up stole the item. What would you guys do?