How often to follow up - boat repair (1 Viewer)

[MTskibum]

I keep my boat at a marina and asked them in late February if they could look into an issue where the port motor is overheating when under heavy load. Probably just some basic maintenance, thermostat, water pump, etc.

They said they would get a quote back to me in a week. So far I have followed up twice via email, the first time i got a response back and the second time they ignore my email.

In the past they have forgotten about work i have requested, 2 years ago in December I asked for them to change out some hatches and when I followed up two months later they forgotten completely about the request. So i feel like i need to follow up somewhat.

I do not want to get them upset at me or for them to think that I am an annoying customer for bugging them too much.

Just keep following up every other week? Any other options?

 

[ChiefD]

Every day. 

 

[Juxtatarot]

Maybe call next time.

 

[Arizona Ron]

Squeaky wheels get oiled. 

 

[rustycolts]

If marina is close by show up in person that always works best.

 

[eoMMan]

Find a new marina.

 

[MTskibum]

If marina is close by show up in person that always works best.

It is an hour away, and the mechanics will be busy. It would be tough to catch one on the weekend.

 

[MTskibum]

Find a new marina.

The other marinas do not have a mechanic certified to work on my engines or are too far away from the gulf. The marina next door to mine only has a suzuki, honda, and mercury mechanic.

 

[Ray Barboni]

Every day. 

This.

Speaking from experience, I’ve been through multiple boat mechanics/marinas - some of which I’d grown into personal friendships with. Still, you really gotta follow up with these guys or other work will constantly be made a higher priority.

especially this time of year, these guys are slammed with work. If you’re not there asking for updates, they will assume they can “get to it when they get to it”

 

[needanap]

Call until you speak with someone.  Emails are easy to ignore.

 

[wilked]

Order of effectiveness:

face to face with interpersonal interaction

face to face business 

phone call

handwritten letter

typed letter

email

smoke signals

if you can get there in person easily, do so. Learn someone name, something about her or him. Alternatively call, make a connection besides your boat. Learn the name, repeat the name, make a connection. If you do the above you’ll be fine 

 

[Nugget]

Trade in the boat - I’ve heard nice things about Bryant Boats

 

[MTskibum]

Order of effectiveness:

face to face with interpersonal interaction

face to face business 

phone call

handwritten letter

typed letter

email

smoke signals

if you can get there in person easily, do so. Learn someone name, something about her or him. Alternatively call, make a connection besides your boat. Learn the name, repeat the name, make a connection. If you do the above you’ll be fine 

I have a 15 year old offshore boat with 2000 hours on the boat and 1000 hours on the engines.

I am on a first name basis with the mechanic, Hector.

Getting down there to follow up would be great, and maybe I will have to do that next weekend.

 

[rustycolts]

Trade in the boat - I’ve heard nice things about Bryant Boats

Best thing I ever did was sell my boat.

 

[MTskibum]

Best thing I ever did was sell my boat.

Selling my current boat will be a great day for me too, 3 years I think. That means I get an upgrade.

My next boat I will hold out for an early 2000's 31 fountain, 28 McKee freedom, 28 worldcat, or something similar.

 

[Galileo]

Best thing I ever did was sell my boat.

I'm getting close to this point...

 

[rustycolts]

Selling my current boat will be a great day for me too, 3 years I think. I will hold out for an early 2000's 31 fountain, a 28 McKee freedom, or something similar.

I never replaced mine.  I now live by the motto better to have a friend with a boat than have a boat.

 

[MTskibum]

I never replaced mine.  I now live by the motto better to have a friend with a boat than have a boat.

I get 5 weeks vacation and a little flex time. I like to fish in the middle of the week and not be at the mercy of anyone else. 

I also like to determine where and what I fish for. Do we run out 50+ miles offshore for aj, blackfin tuna, mahi or we we stay in close for Kings and cobia. I also like researching fishing spots and being the controlling factor in putting the boat on fish.

Big difference in time commitment between different fishing options down here.

Having a friend that owns a boat would be great, but I like the freedom that having a boat provides. 

 

[rustycolts]

I get 5 weeks vacation and a little flex time. I like to fish in the middle of the week and not be at the mercy of anyone else. 

I also like to determine where and what I fish for. Do we run out 50 miles offshore for aj, blackfin tuna, mahi or we we stay in close for Kings and cobia. 

Big difference in time commitment between the two. 

Having a friend that owns a boat would be great, but I like the freedom that having a boat provides. 

Nice.  You are a little more serious than I am.  I usually charter 5 or 6 times a year.  My wife started having some health issues a few years back so she really couldn't go out with me as much so it just made sense to sell it.  Plus it had really turned into a money pit.  I was mostly an inshore guy when fishing.  Fished mostly for Reds, Seatrout, and Snook.

 

[eoMMan]

Trade in the boat - I’ve heard nice things about Bryant Boats

No wood?!?!