McClure's BBQ (3 Viewers)

[Swing 51]

Great reviews here on yelp.

Jeff A. sounds like a real #####

 

[[icon]]

What is this?

Second, remember when you tasted the six sauces? Did you shake any of them before you put some on your finger and licked it? That same finger you used to keep the sauce from spraying everywhere when you shook it, right? Multiply that by the hundreds of other folks that have done that. Oh, then they went and got more ice.

For the record, I am the farthest thing from a germaphobe, but this was a bit ridiculous. Two super simple things to fix, and I'll get this updated.

Yeah who is this cumdumpster? What's he talking about fingers on sauces?

 

[msommer]

Finally got to read Cinnamon G's review. And what's up with Jeff A?

ETA: I don't actually ride a Honda often...

Who put their finger in/on the sauce to taste it? And does McClure serve ice cream?

 

[tipsy mcstagger]

bad review from Jeff stung....but he did make some good points.

the ice scoop was not getting put back in the container beside the bin. We have since taken self scoop ice out of the equation.

the sauce bottles were without tops. they have tops now.

the potato salad was my least favorite. its gone for now and jambalaya replaces it.

other wise...not a germaphobe? really? I think you don't know what you say man.

 

[Hawks64]

What is this?

Second, remember when you tasted the six sauces? Did you shake any of them before you put some on your finger and licked it? That same finger you used to keep the sauce from spraying everywhere when you shook it, right? Multiply that by the hundreds of other folks that have done that. Oh, then they went and got more ice.

For the record, I am the farthest thing from a germaphobe, but this was a bit ridiculous. Two super simple things to fix, and I'll get this updated.

Yeah who is this cumdumpster? What's he talking about fingers on sauces?

Seems he likes and only like Texas bbq by looking at his other reviews.

 

[Johnny Rock]

Congrats on getting the permanent Occupancy! Nice to get that put to bed I bet after the bs.

 

[msommer]

Oh, and hope the lady standing in the pic tweeted Aug 20th is not the winner. If it is, then bad pic, Tipsy. Won't win you any friends....

 

[johnnycakes]

Great reviews here on yelp.

Jeff A. sounds like a real #####

Jeff A. was dismayed to find the Purell dispenser inside the bathroom, requiring him to open the door with his bare hand after having washed them. He says the Purell should be mounted on the wall outside the bathroom. :rollleyes:

 

[johnnycakes]

bad review from Jeff stung....but he did make some good points.

the ice scoop was not getting put back in the container beside the bin. We have since taken self scoop ice out of the equation.

the sauce bottles were without tops. they have tops now.

the potato salad was my least favorite. its gone for now and jambalaya replaces it.

other wise...not a germaphobe? really? I think you don't know what you say man.

Any love for Johnny C's review?

 

[Johnny Rock]

06/15/13

to

06/16/13 Treasure Island International BBQ Championship Welch, MN

STATE CHAMPIONSHIP

Contact: Perry Vining Phone: 800-658-2526 or 507-402-6371. pvining@smig.net

KCBS Reps: ROSEMARY MORROW, PHIL MORROW

Prize Money: $30875.00 CBJ Percentage: 100%

Grand Champion: GRILLS GONE WILD IOWA

Results In Number of Teams: 68 High Score: 703.4286

I saw this was the highest Prize Money in MN, $30,875.00. What level makes it worth traveling for? How do the scores compare with other competitions?

 

[gianmarco]

bad review from Jeff stung....but he did make some good points.

the ice scoop was not getting put back in the container beside the bin. We have since taken self scoop ice out of the equation.

the sauce bottles were without tops. they have tops now.

the potato salad was my least favorite. its gone for now and jambalaya replaces it.

other wise...not a germaphobe? really? I think you don't know what you say man.

Any love for Johnny C's review?

As pointed out here, that's pretty uncalled for and not necessary. Be funny (or try to be, I guess) on here, not on a public platform like that where his business is on the line.

 

[NCCommish]

Great reviews here on yelp.

Jeff A. sounds like a real #####

Jeff A. was dismayed to find the Purell dispenser inside the bathroom, requiring him to open the door with his bare hand after having washed them. He says the Purell should be mounted on the wall outside the bathroom. :rollleyes:

This whole "Oh my god I touched something someone else touched therefore I must get the cooties off before I drop dead right here" is ####### ridiculous. The whole Purell thing is just completely overdone.

 

[msommer]

bad review from Jeff stung....but he did make some good points.

the ice scoop was not getting put back in the container beside the bin. We have since taken self scoop ice out of the equation.

the sauce bottles were without tops. they have tops now.

the potato salad was my least favorite. its gone for now and jambalaya replaces it.

other wise...not a germaphobe? really? I think you don't know what you say man.

Any love for Johnny C's review?

• 0 friends
• 1 review

• Johnny C.

Boston, MA


8/13/2013This review has been removed for violating our Content Guidelines or Terms of Service

 

[johnnycakes]

bad review from Jeff stung....but he did make some good points.

the ice scoop was not getting put back in the container beside the bin. We have since taken self scoop ice out of the equation.

the sauce bottles were without tops. they have tops now.

the potato salad was my least favorite. its gone for now and jambalaya replaces it.

other wise...not a germaphobe? really? I think you don't know what you say man.

Any love for Johnny C's review?

• 0 friends
• 1 review

• Johnny C.

Boston, MA


8/13/2013This review has been removed for violating our Content Guidelines or Terms of Service

Cute trick there on Yelp... I can still see the review, and there's no mention of violating the TOS. Even though I agree it did.

 

[[icon]]

bad review from Jeff stung....but he did make some good points.

the ice scoop was not getting put back in the container beside the bin. We have since taken self scoop ice out of the equation.

the sauce bottles were without tops. they have tops now.

the potato salad was my least favorite. its gone for now and jambalaya replaces it.

other wise...not a germaphobe? really? I think you don't know what you say man.

I know you're not wanting to get mired down in addressing Yelp critiicism but in this case it Might be worth dropping a response stating: "Unfortunate you don't care for some of our flavor profiles but we fixed XXX. Hope you'll swing back by and give us another shake" type of thing.

 

[cstu]

bad review from Jeff stung....but he did make some good points.

the ice scoop was not getting put back in the container beside the bin. We have since taken self scoop ice out of the equation.

the sauce bottles were without tops. they have tops now.

the potato salad was my least favorite. its gone for now and jambalaya replaces it.

other wise...not a germaphobe? really? I think you don't know what you say man.

I know you're not wanting to get mired down in addressing Yelp critiicism but in this case it Might be worth dropping a response stating: "Unfortunate you don't care for some of our flavor profiles but we fixed XXX. Hope you'll swing back by and give us another shake" type of thing.

I definitely like it when the owner responds to the criticism in a positive way. I'd say something like "Thank you for your feedback. We are constantly working to improve and hope you try us again."

 

[[icon]]

I definitely like it when the owner responds to the criticism in a positive way. I'd say something like "Thank you for your feedback. We are constantly working to improve and hope you try us again."

Agreed though as long as it's not a cookie cutter form response. I see that with hotels all the time where they just cut/paste a stock comment to all reviews. That's lame as ####...worse than posting nothing IMO.

In SOME Cases like this that voice very specific valid criticism that's been remedied, it's not a bad idea to address the complaint, though.

 

[culdeus]

yelp is so odd. The word sauces gets picked up 8 times but Cinnamon's review pops it since it was the most recent?

Review Highlights What's this?

• 
  "McClures is the best BBQ going in Nola right now."In 10 reviews
  
• 
  "I will definitely be back, but with my own sauces."In 8 reviews
  
• 
  "...I would love to get my hands and mouth on a pulled pork sandwich."In 3 reviews
  

 

[cstu]

Great reviews here on yelp.

Jeff A. sounds like a real #####

Jeff A. was dismayed to find the Purell dispenser inside the bathroom, requiring him to open the door with his bare hand after having washed them. He says the Purell should be mounted on the wall outside the bathroom. :rollleyes:

This whole "Oh my god I touched something someone else touched therefore I must get the cooties off before I drop dead right here" is ####### ridiculous. The whole Purell thing is just completely overdone.

It wasn't Purell, it was the lack of paper towels in the bathroom. I'm not alone in that I do not touch the door handle with my bare hands when leaving the bathroom. It's a must that the paper towel dispenser be working in the bathroom. All the negatives so far I would attribute to typical growing pains of a new restaurant and can be fixed quite easily.

 

[cstu]

After we had placed our order, the cashier had some difficulties with the credit card machine. It didn't bother me at all, but what did bother me is that the man I presumed to be the owner got up from the table then and came over to try and assist her. He had no idea how to fix it properly and quickly punched some numbers into the machine and handed it back to the cashier. He then proceeded to look past us and help the woman who had just walked in the door behind us and all of the other customers waiting patiently in line. Apparently, he was friends with this woman and chatted her up, took her payment, and proceeded to get her food for her as we continued to wait for the poor cashier to fix the machine. After he had finished talking with and helping the woman who had walked in, he finally came back to help the cashier fix the machine. Disappointing.

If this actually happened, don't do it again. That would be a huge turn off for me.

 

[NCCommish]

Great reviews here on yelp.

Jeff A. sounds like a real #####

Jeff A. was dismayed to find the Purell dispenser inside the bathroom, requiring him to open the door with his bare hand after having washed them. He says the Purell should be mounted on the wall outside the bathroom. :rollleyes:

This whole "Oh my god I touched something someone else touched therefore I must get the cooties off before I drop dead right here" is ####### ridiculous. The whole Purell thing is just completely overdone.

It wasn't Purell, it was the lack of paper towels in the bathroom. I'm not alone in that I do not touch the door handle with my bare hands when leaving the bathroom. It's a must that the paper towel dispenser be working in the bathroom. All the negatives so far I would attribute to typical growing pains of a new restaurant and can be fixed quite easily.

Yeah I was generally ragging the germaphobia that seems to have this country in it's grips. It's going to ridiculous lengths. But of course bathrooms should have paper towels. Now I haven't read the Yelp. Did he tell anyone at the restaurant about the lack of paper towels or did he just run to the internet? I used to check my bathrooms regularly and we still ran out sometimes.

 

[cstu]

I was really off-put by the way I was greeted entering this restaurant and the way the owner kept congratulating himself about his success because he was out of almost everything in the early afternoon.

Another thing to remember not to do. Selling out is great for you but remember it's a disappointment for the customer.

 

[cstu]

Great reviews here on yelp.

Jeff A. sounds like a real #####

Jeff A. was dismayed to find the Purell dispenser inside the bathroom, requiring him to open the door with his bare hand after having washed them. He says the Purell should be mounted on the wall outside the bathroom. :rollleyes:

This whole "Oh my god I touched something someone else touched therefore I must get the cooties off before I drop dead right here" is ####### ridiculous. The whole Purell thing is just completely overdone.

It wasn't Purell, it was the lack of paper towels in the bathroom. I'm not alone in that I do not touch the door handle with my bare hands when leaving the bathroom. It's a must that the paper towel dispenser be working in the bathroom. All the negatives so far I would attribute to typical growing pains of a new restaurant and can be fixed quite easily.

Yeah I was generally ragging the germaphobia that seems to have this country in it's grips. It's going to ridiculous lengths. But of course bathrooms should have paper towels. Now I haven't read the Yelp. Did he tell anyone at the restaurant about the lack of paper towels or did he just run to the internet? I used to check my bathrooms regularly and we still ran out sometimes.

Given the number of people who don't wash their hands after going to the bathroom, I don't think it's germaphobia.

People tend to run to the internet first these days.

 

[Plorfu]

I was really off-put by the way I was greeted entering this restaurant and the way the owner kept congratulating himself about his success because he was out of almost everything in the early afternoon.

Another thing to remember not to do. Selling out is great for you but remember it's a disappointment for the customer.

Yeah, you don't want Otis running to Yelp on you.

 

[[icon]]

After we had placed our order, the cashier had some difficulties with the credit card machine. It didn't bother me at all, but what did bother me is that the man I presumed to be the owner got up from the table then and came over to try and assist her. He had no idea how to fix it properly and quickly punched some numbers into the machine and handed it back to the cashier. He then proceeded to look past us and help the woman who had just walked in the door behind us and all of the other customers waiting patiently in line. Apparently, he was friends with this woman and chatted her up, took her payment, and proceeded to get her food for her as we continued to wait for the poor cashier to fix the machine. After he had finished talking with and helping the woman who had walked in, he finally came back to help the cashier fix the machine. Disappointing.

If this actually happened, don't do it again. That would be a huge turn off for me.

IMO if the woman is being helped by a girl who's working on the machine, and he's already made it clear he didn't know how to fix the machine, I fail to see how the restaurant holding at a standstill while 2-3 people try to fix a printer is beneficial. One person can work on that at a time. Any more and you've got the "public utility" effect where you have 1-2 people watching one work... which is worse IMO.

I think this was handled correctly. Continue offering service instead of shutting the whole place down over a hardware malfunction.

 

[msommer]

After we had placed our order, the cashier had some difficulties with the credit card machine. It didn't bother me at all, but what did bother me is that the man I presumed to be the owner got up from the table then and came over to try and assist her. He had no idea how to fix it properly and quickly punched some numbers into the machine and handed it back to the cashier. He then proceeded to look past us and help the woman who had just walked in the door behind us and all of the other customers waiting patiently in line. Apparently, he was friends with this woman and chatted her up, took her payment, and proceeded to get her food for her as we continued to wait for the poor cashier to fix the machine. After he had finished talking with and helping the woman who had walked in, he finally came back to help the cashier fix the machine. Disappointing.

If this actually happened, don't do it again. That would be a huge turn off for me.

IMO if the woman is being helped by a girl who's working on the machine, and he's already made it clear he didn't know how to fix the machine, I fail to see how the restaurant holding at a standstill while 2-3 people try to fix a printer is beneficial. One person can work on that at a time. Any more and you've got the "public utility" effect where you have 1-2 people watching one work... which is worse IMO.

I think this was handled correctly. Continue offering service instead of shutting the whole place down over a hardware malfunction.

But you probably have to preface it with; "We're having a temporary issue with the CC machine, can I help the next in line that is paying cash?"

 

[Foosball God]

I definitely like it when the owner responds to the criticism in a positive way. I'd say something like "Thank you for your feedback. We are constantly working to improve and hope you try us again."

Agreed though as long as it's not a cookie cutter form response. I see that with hotels all the time where they just cut/paste a stock comment to all reviews. That's lame as ####...worse than posting nothing IMO.

In SOME Cases like this that voice very specific valid criticism that's been remedied, it's not a bad idea to address the complaint, though.

I agree with this as well. Nothing you can do about someone that doesn't care for your flavors, but responding to remedies to actual issues is a good thing.

 

[[icon]]

But you probably have to preface it with; "We're having a temporary issue with the CC machine, can I help the next in line that is paying cash?"

Agreed.

The problem with these review sites like Yelp and Tripadvisor is it turns those with an agenda into #######s.

I have a buddy who LOVES to write letters to complain about ####. Everytime something happens he will sit down and pen a letter to the company to whine about some real (or, more often than not, perceived slight)... then he'd vent to his friends, and that would be the end of it. 10 years ago this was as far as this sort of thing went. Sure, if you screwed up enough there would be sufficient negative buzz (or BBB complaints) to knock you down a peg. AT least in these cases, one #######'s reach was limited, and BBB provided a decent medium impartial buffer.

NOW, you've got people like my buddy who all have smart phones and yelp accounts. These people often come in with an agenda, feeling overly empowered, and are LOOKING for a reason to be critical and make themselves feel like they've served some sort of justice. This accurately describes people like CinnamonG. That ##### was going to write a negative review the minute she walked through that door. One of those c###s that feels like she's a princess and that live owes her something...you can see it in the sum of her reviews. #### that type of person.

The second guy is one of those "legend in his own mind" type of reviewers. He's convinced he's some sort of hipster Ebert and the world is hanging on his every review. You were "lucky" to have him come in and eat your food there... and you disappointed him. How dare you. One perk to this guy is it's less "#######" and more "inflated sense of self importance" that affects the polarity of his reviews. Unfortunately these guys tend to be punitive as well. 1 star? C'mon. His complaints for food was essentially "wasn't great...some high points. Overall just decent" fine. That's a 3 star review in my book. Take the sanitary issues (some of which were customer-related and outside neil's control) and maybe knock it down to 2 stars. Fair enough.

IMO someone's gotta serve me a turd on a stale bun for me to drop a 1 on them.

 

[NCCommish]

Which is why I said I had no use for Yelp.

 

[James Daulton]

Great reviews here on yelp.

Jeff A. sounds like a real #####

Jeff A. was dismayed to find the Purell dispenser inside the bathroom, requiring him to open the door with his bare hand after having washed them. He says the Purell should be mounted on the wall outside the bathroom. :rollleyes:

This whole "Oh my god I touched something someone else touched therefore I must get the cooties off before I drop dead right here" is ####### ridiculous. The whole Purell thing is just completely overdone.

This is true. When the big virus hits and most of you no-immunity germaphobes are walking zombies, I'll be ballin like a mfer doing my best to re-populate the earth with my fellow peeps not afraid of a few germs.

 

[SaintsInDome2006]

So, I'm guessing this has been covered, but there is BYOB posted.

Is a liquor license applied for? Basically I'm thinking beer.

Also, does BYOB mean it's ok to bring in a go-cup from Bon Temps?

By the way I was at Martin's WC last night (beer dinner) with a bunch of foodies and a couple of them I talked to had heard of your place.

 

[msommer]

Great reviews here on yelp.

Jeff A. sounds like a real #####

Jeff A. was dismayed to find the Purell dispenser inside the bathroom, requiring him to open the door with his bare hand after having washed them. He says the Purell should be mounted on the wall outside the bathroom. :rollleyes:

This whole "Oh my god I touched something someone else touched therefore I must get the cooties off before I drop dead right here" is ####### ridiculous. The whole Purell thing is just completely overdone.

This is true. When the big virus hits and most of you no-immunity germaphobes are walking zombies, I'll be ballin like a mfer doing my best to re-populate the earth with my fellow peeps not afraid of a few germs.

Or maybe the purell using germafascists will be the ones left standing and the rest of us the walking dead...

 

[Craig_MiamiFL]

Great reviews here on yelp.

Jeff A. sounds like a real #####

Sounds like the type of guy that'll talk your arm off for hours, just to hear himself speak. Seriously, who has the time to write all that?

 

[Fennis]

Which is why I said I had no use for Yelp.

so you think 4 1/2 stars out of 5 on 30 reviews is not the correct indication of the restaurant?

 

[tipsy mcstagger]

I private messaged one of the one star reviewers about the changes we made after his review. He seemed pleased enough with that to give me a couple of more stars.

I was polite, agreed with the points I agreed with, and thanked him for his feedback. Very hard to do for someone as sarcastic as me to pull off.

 

[AcerFC]

Just smart business in today's day and age IMO

 

[NCCommish]

Which is why I said I had no use for Yelp.

so you think 4 1/2 stars out of 5 on 30 reviews is not the correct indication of the restaurant?

As I said earlier I think most Yelpsters know **** about running a restaurant or preparing food and their opinion is essentially meaningless to me.

 

[msommer]

I private messaged one of the one star reviewers about the changes we made after his review. He seemed pleased enough with that to give me a couple of more stars.

I was polite, agreed with the points I agreed with, and thanked him for his feedback. Very hard to do for someone as sarcastic as me to pull off.

Well, at least you're not portly and arrogant!

 

[stbugs]

I private messaged one of the one star reviewers about the changes we made after his review. He seemed pleased enough with that to give me a couple of more stars.

I was polite, agreed with the points I agreed with, and thanked him for his feedback. Very hard to do for someone as sarcastic as me to pull off.

Well, at least you're not portly and arrogant!

Not to get technical, but I am pretty sure you can't be portly and arrogant and not be sarchastic. Pretty sure there is a gene that prevents being genuine.

 

[Abraham]

This was my first time here, I hadn't even glanced at the menu, and from what I was able to discern, the portly, rather self-important man telling me he was out of almost everything was the owner.

That. Is. AWESOME.

 

[Fennis]

Which is why I said I had no use for Yelp.

so you think 4 1/2 stars out of 5 on 30 reviews is not the correct indication of the restaurant?

As I said earlier I think most Yelpsters know **** about running a restaurant or preparing food and their opinion is essentially meaningless to me.

What does knowing about running a restaurant or prepping food have to do with reviewing a restaurant?

I'm a big fan of sites like Yelp, Rotten Tomatoes, and other review aggregators. I found some great restaurants thanks to Yelp. Admittedly, you do need to know how to use these sites.

 

[Joe T]

This was my first time here, I hadn't even glanced at the menu, and from what I was able to discern, the portly, rather self-important man telling me he was out of almost everything was the owner.

That. Is. AWESOME.

Should probably put it on the back of the t-shirts.

 

[fatguyinalittlecoat]

This was my first time here, I hadn't even glanced at the menu, and from what I was able to discern, the portly, rather self-important man telling me he was out of almost everything was the owner.

That. Is. AWESOME.

Should probably put it on the back of the t-shirts.

I approve this message.

 

[EYLive]

Which is why I said I had no use for Yelp.

so you think 4 1/2 stars out of 5 on 30 reviews is not the correct indication of the restaurant?

I find it to be a great resource for consumers. I started writing reviews as a way to contribute to the community and earned an elite badge a few years ago.

For an establishment with over 30 reviews. 4.5 stars is pretty much a perfect score.

 

[NCCommish]

Which is why I said I had no use for Yelp.

so you think 4 1/2 stars out of 5 on 30 reviews is not the correct indication of the restaurant?

As I said earlier I think most Yelpsters know **** about running a restaurant or preparing food and their opinion is essentially meaningless to me.

What does knowing about running a restaurant or prepping food have to do with reviewing a restaurant?

I'm a big fan of sites like Yelp, Rotten Tomatoes, and other review aggregators. I found some great restaurants thanks to Yelp. Admittedly, you do need to know how to use these sites.

If you comment on it you should know something about it.

 

[Foosball God]

Where is my GD shirt!!!!

 

[SteevieG]

Where is my GD shirt!!!!

 

[culdeus]

I'm smoking my aged brisket this weekend without your rub.

 

[Super King]

Where is my GD shirt!!!!

 

[tipsy mcstagger]

The shirt website will be up shortly.....