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Resort Fees - how are these still legal? (1 Viewer)

I remember back when we first experienced resort fees. It was a Christmas/NY trip. My SO and I laughed when they mentioned the pool as to what it was for. It was actually pretty cold the days we were there and we're trying to explain that they can be rest assured we won't be using the pool. As for the gym, we are not gym people. We plan on getting a lot of exercise from walking---so we don't want these extra perks, which should be included in the rates to be quite frank, sir. Please take this off our bill. We promise to gamble a lot here so you won't be losing out on getting more money from us. Too bad, you have to pay. To boot we had been warned at the desk that if we moved anything from the bar/drink/snack area or from the fridge we'd get charged extra. Then wtf are we paying for??? We are here to shop, gamble, eat great food and catch some shows. We'll be contributing very nicely to the Vegas economy I promise. I was shocked that even the bottled waters were extra. Now we expect to be ripped off but that first time we were shell shocked! We were almost afraid to use their towels and toiletries!
The last time we were on vacation the kids took all of the drinks/snacks off of the little tray that was on top of the mini-fridge. I put them all back and none were opened, but I noticed a sign saying that if anything was moved that we would be automatically charged for that item. I went down to the front desk and explained the situation and they refused to waive the charges. Everything was crazy over-priced ($8 for a bottled water, $25 for a can of peanuts, etc) and the total damage that appeared on my credit card was like $140. Thank god for Amex because I disputed the charges and they removed them.

The hotel was pretty much right next door to a CVS and everything on that tray could have been had for normal prices with just an elevator ride and a 100-yard walk. Hotels like these underhanded money-makers and they rely on people not standing up for themselves. Resort fees are total BS
Curious what hotel and where?

 
It's a free market. Take your business elsewhere
Except in Vegas, you can't. They all do it. Why don't we just do away with all transparent pricing? Lets allow target to post that milk is ten cents with a 3 dollar energy surcharge in really small print. Lets get rid of weights and measures and all of the people earning those salaries.

If the government wants to earn their 12% occupancy tax, they better provide some sort of service for it. Otherwise take off the gov't taxes and I will happily pay the resort fee.

 
It's a free market. Take your business elsewhere
Let's make it extreme. Let's say these mandatory hidden fees were $1 million on a $100 room and a few hundred people got snagged before the scam was exposed. So we just tell them sorry, the resort now owns all your assets? Yeah, it might only add up to a couple hundred bucks, so it is not worth the time to litigate. But the orinciple is the same. Additional charges should be optional and fully disclosed prior to being charged for it. . This is not a question of free markets. It is a matter of truth in advertising.
oxymoron

Anyway, do you want to sue McDonalds for 'just lovin' it' if you don't or Coca Cola for 'open happiness'?

 
It's a free market. Take your business elsewhere
Except in Vegas, you can't. They all do it. Why don't we just do away with all transparent pricing? Lets allow target to post that milk is ten cents with a 3 dollar energy surcharge in really small print. Lets get rid of weights and measures and all of the people earning those salaries.

If the government wants to earn their 12% occupancy tax, they better provide some sort of service for it. Otherwise take off the gov't taxes and I will happily pay the resort fee.
No other casinos in the world?

I seem to remember a few

 
It's a free market. Take your business elsewhere
Let's make it extreme. Let's say these mandatory hidden fees were $1 million on a $100 room and a few hundred people got snagged before the scam was exposed. So we just tell them sorry, the resort now owns all your assets? Yeah, it might only add up to a couple hundred bucks, so it is not worth the time to litigate. But the orinciple is the same. Additional charges should be optional and fully disclosed prior to being charged for it. . This is not a question of free markets. It is a matter of truth in advertising.
oxymoron

Anyway, do you want to sue McDonalds for 'just lovin' it' if you don't or Coca Cola for 'open happiness'?
It doesn't cost me anything not to love Coke. But if they advertise $1 Big Macs, I expect if I pay a $1 plus tax I will get a Big Mac and not have to pay an additional $2 for wrapping fees.

 
It's a free market. Take your business elsewhere
Let's make it extreme. Let's say these mandatory hidden fees were $1 million on a $100 room and a few hundred people got snagged before the scam was exposed. So we just tell them sorry, the resort now owns all your assets? Yeah, it might only add up to a couple hundred bucks, so it is not worth the time to litigate. But the orinciple is the same. Additional charges should be optional and fully disclosed prior to being charged for it. . This is not a question of free markets. It is a matter of truth in advertising.
oxymoron

Anyway, do you want to sue McDonalds for 'just lovin' it' if you don't or Coca Cola for 'open happiness'?
It doesn't cost me anything not to love Coke. But if they advertise $1 Big Macs, I expect if I pay a $1 plus tax I will get a Big Mac and not have to pay an additional $2 for wrapping fees.
But the advertisement clearly is not true? Have you no principles, sir?

 
It's a free market. Take your business elsewhere
Well, no, part of a true free market is transparency.
You are free to go where ever you please.Don't be crying when you get conned, untwist your panties and vote with your feet.
I don't get conned. I am just tired of the extra effort it takes to calculate the true cost. Obviously you support businesses falsely advertising prices, seems like an odd stance, but I guess I can agree to disagree.
 
It's a free market. Take your business elsewhere
Well, no, part of a true free market is transparency.
You are free to go where ever you please.Don't be crying when you get conned, untwist your panties and vote with your feet.
I don't get conned. I am just tired of the extra effort it takes to calculate the true cost. Obviously you support businesses falsely advertising prices, seems like an odd stance, but I guess I can agree to disagree.
Seems to be a weird mix of people on both sides of this issue. It is clearly misleading advertising IMHO, but some people I consider anti-corporation seem to have no issue with the practice.

 
Bring your business someone else. :shrug:

It's not that difficult.
It's a conspiracy between the various hotel ownership groups, so you can't really bring your business somewhere else. They all charge the fees.

The most ridiculous was the Quad in Vegas. They're currently undergoing renovations and becoming the Linq. So, there was no pool. There was no spa. There is no Wifi. The rooms are dirt-cheap because most aren't finished. The lobby, the main casino, it's all drywall and plastic sheeting. But they still charge the resort fee. The website said something like "A $30 Resort Fee will be added to your stay." A page deeper inside the website says "Resort Fee: guests receive a daily newspaper, complimentary coffee, wifi service, pool and spa access with two additional towels*." The asterisk? "complimentary coffee, wifi service, pool and spa access not available at the Quad due to construction." So all you got was a USA today and a cup of coffee for your $30 a day.

Scam.
Again, if it's such a scam, find places without fees (they exist) or put your money elsewhere. If they hid the fees, ok. But they state them, it's part of the ####### price. You want to pay it, go. If not, don't. But stop #####ing, people.

Really not that difficult, sorry.
You think it is ok to have fine print that has an asterisk to more fine print?
Life's tough what can I say? Is it BS with the fees? Sure. Do I like it? No.

But it is what it is and be a smart consumer is all.

 
It's a free market. Take your business elsewhere
Well, no, part of a true free market is transparency.
You are free to go where ever you please.Don't be crying when you get conned, untwist your panties and vote with your feet.
I don't get conned. I am just tired of the extra effort it takes to calculate the true cost. Obviously you support businesses falsely advertising prices, seems like an odd stance, but I guess I can agree to disagree.
Seems to be a weird mix of people on both sides of this issue. It is clearly misleading advertising IMHO, but some people I consider anti-corporation seem to have no issue with the practice.
This thread is weird. This practice should be universally hated. I agree that consumers need to be smart and pay attention, but it doesn't mean companies should be able to advertise a price that is lower than what you pay. I would be fine if you can opt out, but at most places you can't.
 
It's a free market. Take your business elsewhere
Well, no, part of a true free market is transparency.
You are free to go where ever you please.Don't be crying when you get conned, untwist your panties and vote with your feet.
I don't get conned. I am just tired of the extra effort it takes to calculate the true cost. Obviously you support businesses falsely advertising prices, seems like an odd stance, but I guess I can agree to disagree.
Seems to be a weird mix of people on both sides of this issue. It is clearly misleading advertising IMHO, but some people I consider anti-corporation seem to have no issue with the practice.
This thread is weird. This practice should be universally hated. I agree that consumers need to be smart and pay attention, but it doesn't mean companies should be able to advertise a price that is lower than what you pay. I would be fine if you can opt out, but at most places you can't.
You can opt out by not going :shrug:

 
The headline of this thread implies the solution to this "problem" is yet another law.

We need fewer laws, not more.

 
It's a free market. Take your business elsewhere
Well, no, part of a true free market is transparency.
You are free to go where ever you please.Don't be crying when you get conned, untwist your panties and vote with your feet.
Collusion is not a "free market."
It doesn't have to be collusion when a bunch of competitors implement each others successful strategies

 
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I remember back when we first experienced resort fees. It was a Christmas/NY trip. My SO and I laughed when they mentioned the pool as to what it was for. It was actually pretty cold the days we were there and we're trying to explain that they can be rest assured we won't be using the pool. As for the gym, we are not gym people. We plan on getting a lot of exercise from walking---so we don't want these extra perks, which should be included in the rates to be quite frank, sir. Please take this off our bill. We promise to gamble a lot here so you won't be losing out on getting more money from us. Too bad, you have to pay. To boot we had been warned at the desk that if we moved anything from the bar/drink/snack area or from the fridge we'd get charged extra. Then wtf are we paying for??? We are here to shop, gamble, eat great food and catch some shows. We'll be contributing very nicely to the Vegas economy I promise. I was shocked that even the bottled waters were extra. Now we expect to be ripped off but that first time we were shell shocked! We were almost afraid to use their towels and toiletries!
The last time we were on vacation the kids took all of the drinks/snacks off of the little tray that was on top of the mini-fridge. I put them all back and none were opened, but I noticed a sign saying that if anything was moved that we would be automatically charged for that item. I went down to the front desk and explained the situation and they refused to waive the charges. Everything was crazy over-priced ($8 for a bottled water, $25 for a can of peanuts, etc) and the total damage that appeared on my credit card was like $140. Thank god for Amex because I disputed the charges and they removed them.

The hotel was pretty much right next door to a CVS and everything on that tray could have been had for normal prices with just an elevator ride and a 100-yard walk. Hotels like these underhanded money-makers and they rely on people not standing up for themselves. Resort fees are total BS
How do they know that something is "moved"? Is there a sensor? Do lights flash at the front desk? Suppose you bump the tray and a bottle falls over while opening your suitcase or while having wild whooppeee... Does that count?

I don't necessarily have an issue with "resort fees" as a concept. I may not like them, but I understand why they are there. But being charged for "moving" a moveable item? That's ridonkulous...

 
Really, wouldn't it be better for the consumer if the price you were given for an item or service were "all in"? I don't get you guys that are taking a hard-line stance on the other side. Sure it happens all the time, but should it?

 
Really, wouldn't it be better for the consumer if the price you were given for an item or service were "all in"? I don't get you guys that are taking a hard-line stance on the other side. Sure it happens all the time, but should it?
Exactly. I understand the need for CYA list of fine print rules to protect against stupidity or lawsuits. But when the fine print significantly adds to the cost of the item and is not clearly disclosed on the sales agreement total price, it is BS and should not be legally binding. A total price is a total price unless you willfully ask for and agree to pay for additional services.

 
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Really, wouldn't it be better for the consumer if the price you were given for an item or service were "all in"? I don't get you guys that are taking a hard-line stance on the other side. Sure it happens all the time, but should it?
Better for the average consumer? yes. Better for the savvy consumer who is willing to take the time to research what the real price is and what you are getting for that price and shop around? I don't think so.

 
Really, wouldn't it be better for the consumer if the price you were given for an item or service were "all in"? I don't get you guys that are taking a hard-line stance on the other side. Sure it happens all the time, but should it?
Why not roll sales and other taxes into the price on the shelf?

 
Really, wouldn't it be better for the consumer if the price you were given for an item or service were "all in"? I don't get you guys that are taking a hard-line stance on the other side. Sure it happens all the time, but should it?
Better for the average consumer? yes. Better for the savvy consumer who is willing to take the time to research what the real price is and what you are getting for that price and shop around? I don't think so.
So you think that being smart enough and having to dig around for the additional charges allows you to better compare prices than if you know up front you will be paying X? I really have a hard time wrapping my head around that.
 
Really, wouldn't it be better for the consumer if the price you were given for an item or service were "all in"? I don't get you guys that are taking a hard-line stance on the other side. Sure it happens all the time, but should it?
Exactly. I understand the need for CYA list of fine print rules to protect against stupidity or lawsuits. But when the fine print significantly adds to the cost of the item and is not clearly disclosed on the sales agreement total price, it is BS and should not be legally binding. A total price is a total price unless you willfully ask for and agree to pay for additional services.
When did 12 point font on hotels.com or the chains own website become fineprint?

 
Really, wouldn't it be better for the consumer if the price you were given for an item or service were "all in"? I don't get you guys that are taking a hard-line stance on the other side. Sure it happens all the time, but should it?
Why not roll sales and other taxes into the price on the shelf?
They do for gas, but that does not change things much. The sales tax is legally added by your representatives who were elected by the consumers in a public way which is known to all parties.

 
Really, wouldn't it be better for the consumer if the price you were given for an item or service were "all in"? I don't get you guys that are taking a hard-line stance on the other side. Sure it happens all the time, but should it?
Why not roll sales and other taxes into the price on the shelf?
You tell me.
On the way to getting all in prices on hotel rooms, get the sales tax put into the item on the shelf also. TIA

 
Really, wouldn't it be better for the consumer if the price you were given for an item or service were "all in"? I don't get you guys that are taking a hard-line stance on the other side. Sure it happens all the time, but should it?
Exactly. I understand the need for CYA list of fine print rules to protect against stupidity or lawsuits. But when the fine print significantly adds to the cost of the item and is not clearly disclosed on the sales agreement total price, it is BS and should not be legally binding. A total price is a total price unless you willfully ask for and agree to pay for additional services.
When did 12 point font on hotels.com or the chains own website become fineprint?
When they provide you with a price and all applicable taxes as the total, and those additional fees are not mentioned or included there.

 
I remember back when we first experienced resort fees. It was a Christmas/NY trip. My SO and I laughed when they mentioned the pool as to what it was for. It was actually pretty cold the days we were there and we're trying to explain that they can be rest assured we won't be using the pool. As for the gym, we are not gym people. We plan on getting a lot of exercise from walking---so we don't want these extra perks, which should be included in the rates to be quite frank, sir. Please take this off our bill. We promise to gamble a lot here so you won't be losing out on getting more money from us. Too bad, you have to pay. To boot we had been warned at the desk that if we moved anything from the bar/drink/snack area or from the fridge we'd get charged extra. Then wtf are we paying for??? We are here to shop, gamble, eat great food and catch some shows. We'll be contributing very nicely to the Vegas economy I promise. I was shocked that even the bottled waters were extra. Now we expect to be ripped off but that first time we were shell shocked! We were almost afraid to use their towels and toiletries!
The last time we were on vacation the kids took all of the drinks/snacks off of the little tray that was on top of the mini-fridge. I put them all back and none were opened, but I noticed a sign saying that if anything was moved that we would be automatically charged for that item. I went down to the front desk and explained the situation and they refused to waive the charges. Everything was crazy over-priced ($8 for a bottled water, $25 for a can of peanuts, etc) and the total damage that appeared on my credit card was like $140. Thank god for Amex because I disputed the charges and they removed them.

The hotel was pretty much right next door to a CVS and everything on that tray could have been had for normal prices with just an elevator ride and a 100-yard walk. Hotels like these underhanded money-makers and they rely on people not standing up for themselves. Resort fees are total BS
Damn. That's insane. Next time take photos so you get the placement of the items order correct and measure the distance between each item then you should be good to go should this happen again with your kids. And don't tell the front desk. If you still get billed, then look for a spy cam in the room next time for you don't know what else may be monitored.

 
Really, wouldn't it be better for the consumer if the price you were given for an item or service were "all in"? I don't get you guys that are taking a hard-line stance on the other side. Sure it happens all the time, but should it?
Better for the average consumer? yes. Better for the savvy consumer who is willing to take the time to research what the real price is and what you are getting for that price and shop around? I don't think so.
So you think that being smart enough and having to dig around for the additional charges allows you to better compare prices than if you know up front you will be paying X? I really have a hard time wrapping my head around that.
Let me explain why I think so. It has to do with the fact that Hotel room prices fluctuate based on supply and demand already.

Take this example. You and your wife are traveling to Vegas and you know you will both be using the internet on your own devices.

Three very comparable Hotels with comparable rooms:

Hotel A: $50/per night for the room + $20 resort fee, including unlimited internet

Hotel B: $45/per night for the room + $35 resort fee, including unlimited internet

Hotel C: $40/per night for the room + $25 resort fee but this only includes internet for one device, the second device is an additional $12 (this is the case for some Vegas Hotels)

All else being equal, Hotel A is clearly the best deal, however most people will book one of the other two thinking they are getting a better deal which in turn causes Hotel A to lower their room price even more to fill their empty rooms. The more people who make the wrong decision, the better it is for the savvy consumer over the long run because of supply and demand.

 
I remember back when we first experienced resort fees. It was a Christmas/NY trip. My SO and I laughed when they mentioned the pool as to what it was for. It was actually pretty cold the days we were there and we're trying to explain that they can be rest assured we won't be using the pool. As for the gym, we are not gym people. We plan on getting a lot of exercise from walking---so we don't want these extra perks, which should be included in the rates to be quite frank, sir. Please take this off our bill. We promise to gamble a lot here so you won't be losing out on getting more money from us. Too bad, you have to pay. To boot we had been warned at the desk that if we moved anything from the bar/drink/snack area or from the fridge we'd get charged extra. Then wtf are we paying for??? We are here to shop, gamble, eat great food and catch some shows. We'll be contributing very nicely to the Vegas economy I promise. I was shocked that even the bottled waters were extra. Now we expect to be ripped off but that first time we were shell shocked! We were almost afraid to use their towels and toiletries!
The last time we were on vacation the kids took all of the drinks/snacks off of the little tray that was on top of the mini-fridge. I put them all back and none were opened, but I noticed a sign saying that if anything was moved that we would be automatically charged for that item. I went down to the front desk and explained the situation and they refused to waive the charges. Everything was crazy over-priced ($8 for a bottled water, $25 for a can of peanuts, etc) and the total damage that appeared on my credit card was like $140. Thank god for Amex because I disputed the charges and they removed them.

The hotel was pretty much right next door to a CVS and everything on that tray could have been had for normal prices with just an elevator ride and a 100-yard walk. Hotels like these underhanded money-makers and they rely on people not standing up for themselves. Resort fees are total BS
How do they know that something is "moved"? Is there a sensor? Do lights flash at the front desk? Suppose you bump the tray and a bottle falls over while opening your suitcase or while having wild whooppeee... Does that count?

I don't necessarily have an issue with "resort fees" as a concept. I may not like them, but I understand why they are there. But being charged for "moving" a moveable item? That's ridonkulous...
The tray had sensors underneath and a little disclaimer next to it warning that if anything is moved we will be charged. My 2 year olds didn't get the memo.

 
Really, wouldn't it be better for the consumer if the price you were given for an item or service were "all in"? I don't get you guys that are taking a hard-line stance on the other side. Sure it happens all the time, but should it?
Better for the average consumer? yes. Better for the savvy consumer who is willing to take the time to research what the real price is and what you are getting for that price and shop around? I don't think so.
So you think that being smart enough and having to dig around for the additional charges allows you to better compare prices than if you know up front you will be paying X? I really have a hard time wrapping my head around that.
Let me explain why I think so. It has to do with the fact that Hotel room prices fluctuate based on supply and demand already.

Take this example. You and your wife are traveling to Vegas and you know you will both be using the internet on your own devices.

Three very comparable Hotels with comparable rooms:

Hotel A: $50/per night for the room + $20 resort fee, including unlimited internet

Hotel B: $45/per night for the room + $35 resort fee, including unlimited internet

Hotel C: $40/per night for the room + $25 resort fee but this only includes internet for one device, the second device is an additional $12 (this is the case for some Vegas Hotels)

All else being equal, Hotel A is clearly the best deal, however most people will book one of the other two thinking they are getting a better deal which in turn causes Hotel A to lower their room price even more to fill their empty rooms. The more people who make the wrong decision, the better it is for the savvy consumer over the long run because of supply and demand.
:lmao: That is some convoluted reasoning. The more likely outcome will be that Hotel A will find a way to better deceive the customer into picking them. If you want to drive down prices, you need full and honest disclosure.

 
I remember back when we first experienced resort fees. It was a Christmas/NY trip. My SO and I laughed when they mentioned the pool as to what it was for. It was actually pretty cold the days we were there and we're trying to explain that they can be rest assured we won't be using the pool. As for the gym, we are not gym people. We plan on getting a lot of exercise from walking---so we don't want these extra perks, which should be included in the rates to be quite frank, sir. Please take this off our bill. We promise to gamble a lot here so you won't be losing out on getting more money from us. Too bad, you have to pay. To boot we had been warned at the desk that if we moved anything from the bar/drink/snack area or from the fridge we'd get charged extra. Then wtf are we paying for??? We are here to shop, gamble, eat great food and catch some shows. We'll be contributing very nicely to the Vegas economy I promise. I was shocked that even the bottled waters were extra. Now we expect to be ripped off but that first time we were shell shocked! We were almost afraid to use their towels and toiletries!
The last time we were on vacation the kids took all of the drinks/snacks off of the little tray that was on top of the mini-fridge. I put them all back and none were opened, but I noticed a sign saying that if anything was moved that we would be automatically charged for that item. I went down to the front desk and explained the situation and they refused to waive the charges. Everything was crazy over-priced ($8 for a bottled water, $25 for a can of peanuts, etc) and the total damage that appeared on my credit card was like $140. Thank god for Amex because I disputed the charges and they removed them.

The hotel was pretty much right next door to a CVS and everything on that tray could have been had for normal prices with just an elevator ride and a 100-yard walk. Hotels like these underhanded money-makers and they rely on people not standing up for themselves. Resort fees are total BS
How do they know that something is "moved"? Is there a sensor? Do lights flash at the front desk? Suppose you bump the tray and a bottle falls over while opening your suitcase or while having wild whooppeee... Does that count?

I don't necessarily have an issue with "resort fees" as a concept. I may not like them, but I understand why they are there. But being charged for "moving" a moveable item? That's ridonkulous...
The tray had sensors underneath and a little disclaimer next to it warning that if anything is moved we will be charged. My 2 year olds didn't get the memo.
Wow.

 
Really, wouldn't it be better for the consumer if the price you were given for an item or service were "all in"? I don't get you guys that are taking a hard-line stance on the other side. Sure it happens all the time, but should it?
Better for the average consumer? yes. Better for the savvy consumer who is willing to take the time to research what the real price is and what you are getting for that price and shop around? I don't think so.
So you think that being smart enough and having to dig around for the additional charges allows you to better compare prices than if you know up front you will be paying X? I really have a hard time wrapping my head around that.
Let me explain why I think so. It has to do with the fact that Hotel room prices fluctuate based on supply and demand already.

Take this example. You and your wife are traveling to Vegas and you know you will both be using the internet on your own devices.

Three very comparable Hotels with comparable rooms:

Hotel A: $50/per night for the room + $20 resort fee, including unlimited internet

Hotel B: $45/per night for the room + $35 resort fee, including unlimited internet

Hotel C: $40/per night for the room + $25 resort fee but this only includes internet for one device, the second device is an additional $12 (this is the case for some Vegas Hotels)

All else being equal, Hotel A is clearly the best deal, however most people will book one of the other two thinking they are getting a better deal which in turn causes Hotel A to lower their room price even more to fill their empty rooms. The more people who make the wrong decision, the better it is for the savvy consumer over the long run because of supply and demand.
:lmao: That is some convoluted reasoning. The more likely outcome will be that Hotel A will find a way to better deceive the customer into picking them. If you want to drive down prices, you need full and honest disclosure.
It's not convoluted at all. What you are doing is taking advantage of market inefficiencies. The more transparent the pricing is, the more efficient the market is and they will all end up charging the same price for the same service. Inefficient markets favor the more informed consumer.

 
the problem I have with this is when you book a room through a 3rd party website like Priceline or Hotwire. They tell you what the price you are paying for the room is up front, but you don't find out which hotel it is until after you pay. Only then do you normally find out about the resort fee (if you look), but most people probably wouldn't find out until they showed up and checked into the hotel.

So, you are bidding on a hotel room based on a limited set of information. You might think you're getting a great rate but it could get a lot worse if you wind up stuck at a hotel with a huge resort fee with services that you may not even want/need.

 
It's a free market. Take your business elsewhere
Well, no, part of a true free market is transparency.
You are free to go where ever you please.Don't be crying when you get conned, untwist your panties and vote with your feet.
Collusion is not a "free market."
It doesn't have to be collusion when a bunch of competitors implement each others successful strategies
Except that the hotels sometimes don't actually offer the services included in the mandatory fee. The pool or gym is under repairs or closed, the WiFi doesn't work, your morning paper doesn't get delivered, etc. I've stayed at several Vegas hotels where this was the case. And good luck getting the fees removed. The FTC has warned hotels in the past about resort fees and "drip" pricing, but nothing has been done about it yet.

With the room rate, you know exactly what you are getting and you have the room for the entire duration of your stay. With the resort fee, you may not get what you paid for, and the services may not be available for the entire duration of your stay even though the fee is mandatory. It's a deceptive practice and should be illegal, unless there is a way for the customer to opt out of it.

 
the problem I have with this is when you book a room through a 3rd party website like Priceline or Hotwire. They tell you what the price you are paying for the room is up front, but you don't find out which hotel it is until after you pay. Only then do you normally find out about the resort fee (if you look), but most people probably wouldn't find out until they showed up and checked into the hotel.

So, you are bidding on a hotel room based on a limited set of information. You might think you're getting a great rate but it could get a lot worse if you wind up stuck at a hotel with a huge resort fee with services that you may not even want/need.
Is that a hotel issue or a 3rd party website issue? It appears that e.g. hotels.com is allowed to show the extra charges

 
The fees go toward maintaining/repairing gym equipment, the pool, etc. So just because you can't use it while you are there doesn't mean you shouldn't help the hotel with these costs too, now does it?? :loco:

 
Is that a hotel issue or a 3rd party website issue? It appears that e.g. hotels.com is allowed to show the extra charges
I don't know exactly where the fault lies, but it's misleading to tell someone they are paying $100/night for a room, and then after it's booked and can't be cancelled to let them know "oh btw, there's also a $30/night resort fee that the hotel charges". feels very much like a bait and switch system.

 
Is that a hotel issue or a 3rd party website issue? It appears that e.g. hotels.com is allowed to show the extra charges
I don't know exactly where the fault lies, but it's misleading to tell someone they are paying $100/night for a room, and then after it's booked and can't be cancelled to let them know "oh btw, there's also a $30/night resort fee that the hotel charges". feels very much like a bait and switch system.
Well, if that happened to me I'd stop booking hotels in such a way that I would be exposed to a bait and switch.

 
Is that a hotel issue or a 3rd party website issue? It appears that e.g. hotels.com is allowed to show the extra charges
I don't know exactly where the fault lies, but it's misleading to tell someone they are paying $100/night for a room, and then after it's booked and can't be cancelled to let them know "oh btw, there's also a $30/night resort fee that the hotel charges". feels very much like a bait and switch system.
Well, if that happened to me I'd stop booking hotels in such a way that I would be exposed to a bait and switch.
yes, as would most.

that still doesn't change the fact that it's an unfair way to do business. most uninformed consumers would still be victimized.

say there was a scenario where a retailer put a price sticker on a product that said it was $10...and when it scanned at the register it rung up for $13...once you realize it, you would complain and probably get it adjusted. maybe you'd stop shopping there as well. but many people wouldn't notice it and would just pay the extra charge. the retailer would deserve to be called out for something like that imo, even if the consumer should also be expected to be more aware.

 
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I can't for the life of me figure out why people here are blaming the consumer for an obvious BS business practice.

 
Is that a hotel issue or a 3rd party website issue? It appears that e.g. hotels.com is allowed to show the extra charges
I don't know exactly where the fault lies, but it's misleading to tell someone they are paying $100/night for a room, and then after it's booked and can't be cancelled to let them know "oh btw, there's also a $30/night resort fee that the hotel charges". feels very much like a bait and switch system.
Well, if that happened to me I'd stop booking hotels in such a way that I would be exposed to a bait and switch.
that still doesn't change the fact that it's an unfair way to do business. most uninformed consumers would still be victimized.
:shrug:

 
I remember back when we first experienced resort fees. It was a Christmas/NY trip. My SO and I laughed when they mentioned the pool as to what it was for. It was actually pretty cold the days we were there and we're trying to explain that they can be rest assured we won't be using the pool. As for the gym, we are not gym people. We plan on getting a lot of exercise from walking---so we don't want these extra perks, which should be included in the rates to be quite frank, sir. Please take this off our bill. We promise to gamble a lot here so you won't be losing out on getting more money from us. Too bad, you have to pay. To boot we had been warned at the desk that if we moved anything from the bar/drink/snack area or from the fridge we'd get charged extra. Then wtf are we paying for??? We are here to shop, gamble, eat great food and catch some shows. We'll be contributing very nicely to the Vegas economy I promise. I was shocked that even the bottled waters were extra. Now we expect to be ripped off but that first time we were shell shocked! We were almost afraid to use their towels and toiletries!
The last time we were on vacation the kids took all of the drinks/snacks off of the little tray that was on top of the mini-fridge. I put them all back and none were opened, but I noticed a sign saying that if anything was moved that we would be automatically charged for that item. I went down to the front desk and explained the situation and they refused to waive the charges. Everything was crazy over-priced ($8 for a bottled water, $25 for a can of peanuts, etc) and the total damage that appeared on my credit card was like $140. Thank god for Amex because I disputed the charges and they removed them.

The hotel was pretty much right next door to a CVS and everything on that tray could have been had for normal prices with just an elevator ride and a 100-yard walk. Hotels like these underhanded money-makers and they rely on people not standing up for themselves. Resort fees are total BS
How do they know that something is "moved"? Is there a sensor? Do lights flash at the front desk? Suppose you bump the tray and a bottle falls over while opening your suitcase or while having wild whooppeee... Does that count?

I don't necessarily have an issue with "resort fees" as a concept. I may not like them, but I understand why they are there. But being charged for "moving" a moveable item? That's ridonkulous...
The tray had sensors underneath and a little disclaimer next to it warning that if anything is moved we will be charged. My 2 year olds didn't get the memo.
Wow.
Wow is right...

 
I wonder what they would say if you asked them to come up to the room and remove said tray to prevent possibly accidentally bumping it. Maybe I'll try that with them. I like being argumentative sometimes and this would be a good one...

 
Is that a hotel issue or a 3rd party website issue? It appears that e.g. hotels.com is allowed to show the extra charges
I don't know exactly where the fault lies, but it's misleading to tell someone they are paying $100/night for a room, and then after it's booked and can't be cancelled to let them know "oh btw, there's also a $30/night resort fee that the hotel charges". feels very much like a bait and switch system.
Well, if that happened to me I'd stop booking hotels in such a way that I would be exposed to a bait and switch.
yes, as would most.

that still doesn't change the fact that it's an unfair way to do business. most uninformed consumers would still be victimized.
But as mentioned earlier in the thread the hotels make that information available to e.g. hotels.com so the unfair business model is not the hotel's but the website's, so blaming the hotel is pointless (for anything else than choosing to engage with companies with flawed business models).

If you had the same experience at the hotel's own website you could blame them.

This type of pricing is very common in the airline industry (oh, my, did you actually expect to bring a suitcase, that's extra - sorry you didn't notice when you booked the extremely cheap ticket that cannot be refunded - by the way it's more expensive here in the airport than on our website now that we have you in a monopoly situation), and most types of (international) commercial transportation have oodles of addtl charges that you can find if you are really, really persistent on their websites.

The resort fee is just an add-on that you can only fight by choosing to book where it isn't charged, and yes, that may mean that Vegas is off limits.

 
Really, wouldn't it be better for the consumer if the price you were given for an item or service were "all in"? I don't get you guys that are taking a hard-line stance on the other side. Sure it happens all the time, but should it?
Why not roll sales and other taxes into the price on the shelf?
You tell me.
On the way to getting all in prices on hotel rooms, get the sales tax put into the item on the shelf also. TIA
There is at least logic as to why taxes aren't included. The business doesn't set the tax rate and it could change on a whim because a stadium gets approved. Unfair burden on the business to have to change their labeling.

Resort fees are set by the business and were created as a way to create extra revenue without the customer knowing up front.

If we are going to have laws and weights and measures departments that cover these kinds of things, it makes sense to actually have the laws make sense. If there was a grocery store that advertised Milk for a dime and then when you got to the checkout there was a 3 dollar surcharge, the weights and measures people would be in there so fast fining them.

Why is it an ok practice for hotels to do the same exact thing?

Websites aren't allowed to display airline prices without the fees included. Pretty sure that is a law. This isn't about adding regulations or departments. It is about those departments enforcing laws evenly.

If you think the laws should be lifted 100%, then fine, I get it. I can at least understand it, but if you support letting hotels do this, but not grocery stores that seems pretty hypocritical and I question your motivations.

 
Is that a hotel issue or a 3rd party website issue? It appears that e.g. hotels.com is allowed to show the extra charges
I don't know exactly where the fault lies, but it's misleading to tell someone they are paying $100/night for a room, and then after it's booked and can't be cancelled to let them know "oh btw, there's also a $30/night resort fee that the hotel charges". feels very much like a bait and switch system.
Well, if that happened to me I'd stop booking hotels in such a way that I would be exposed to a bait and switch.
yes, as would most.

that still doesn't change the fact that it's an unfair way to do business. most uninformed consumers would still be victimized.
But as mentioned earlier in the thread the hotels make that information available to e.g. hotels.com so the unfair business model is not the hotel's but the website's, so blaming the hotel is pointless (for anything else than choosing to engage with companies with flawed business models).

If you had the same experience at the hotel's own website you could blame them.

This type of pricing is very common in the airline industry (oh, my, did you actually expect to bring a suitcase, that's extra - sorry you didn't notice when you booked the extremely cheap ticket that cannot be refunded - by the way it's more expensive here in the airport than on our website now that we have you in a monopoly situation), and most types of (international) commercial transportation have oodles of addtl charges that you can find if you are really, really persistent on their websites.

The resort fee is just an add-on that you can only fight by choosing to book where it isn't charged, and yes, that may mean that Vegas is off limits.
Actually that is not true. In the airline industry any fee you can't opt out of has to be displayed.

 
:lmao:

Can't believe there are people that think this is OK. I look forward to the future that you enabled where we drive down the street looking for a gas station and see the following prices advertised on the signs of different gas stations.

$1.25*

$1.75*

$2.15*

$1.11*

$4.41*

$0.97*

*Please see pump for a list of applicable fees.

 
Is that a hotel issue or a 3rd party website issue? It appears that e.g. hotels.com is allowed to show the extra charges
I don't know exactly where the fault lies, but it's misleading to tell someone they are paying $100/night for a room, and then after it's booked and can't be cancelled to let them know "oh btw, there's also a $30/night resort fee that the hotel charges". feels very much like a bait and switch system.
Well, if that happened to me I'd stop booking hotels in such a way that I would be exposed to a bait and switch.
yes, as would most.

that still doesn't change the fact that it's an unfair way to do business. most uninformed consumers would still be victimized.
But as mentioned earlier in the thread the hotels make that information available to e.g. hotels.com so the unfair business model is not the hotel's but the website's, so blaming the hotel is pointless (for anything else than choosing to engage with companies with flawed business models).

If you had the same experience at the hotel's own website you could blame them.

This type of pricing is very common in the airline industry (oh, my, did you actually expect to bring a suitcase, that's extra - sorry you didn't notice when you booked the extremely cheap ticket that cannot be refunded - by the way it's more expensive here in the airport than on our website now that we have you in a monopoly situation), and most types of (international) commercial transportation have oodles of addtl charges that you can find if you are really, really persistent on their websites.

The resort fee is just an add-on that you can only fight by choosing to book where it isn't charged, and yes, that may mean that Vegas is off limits.
Actually that is not true. In the airline industry any fee you can't opt out of has to be displayed.
Apparently it is hard to fathom for some that e.g. hotels.com are actually showing these fees and so is the hotel web site.

 

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