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Footballguy
Email I sent on Sunday in reference to an order I placed.
I wasn't sure how they'd respond. I've only purchased from them once before so I don't have a long history. Anyway, below is their response. I must say I was pleasantly surprised. Here's the pic I sent.I am emailing in reference to the order below.
My wife signed for the delivery on Thursday and I returned late last night. There were only two bottles (there were supposed to be three) in the shipment and I was a little surprised by the condition of the labels. I've included a picture below in an attachment titled altagracia.JPG.
Please advise.
Thanks,
[SIZE=11pt]Thank you for your email.[/SIZE]
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Please forgive my delay in responding to your email from yesterday. I had a family medical emergency, and I have been unexpectedly out of the office for the past couple of days.
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[SIZE=11pt]Your wine will be replaced with a new 3 pack of 2013 Altagracia. You may keep the other two bottles as our gift, as we appreciate your understanding and patience. We will be shipping the new 3 pack on Monday, April 25th to arrive via FedEx on Wednesday, April 27th.[/SIZE]
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[SIZE=11pt]Feel free to contact me with any questions or if this shipping date does not work for you.[/SIZE]
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[SIZE=11pt]Kindest regards,[/SIZE]