My point exactly. And I'm not saying the my price for the items totaled $5, this is merely the food/beverage cost to the restaurant. A very small price to pay for their incompetence. I would have been charged much more than that. But I was willing to pay for a nice holiday dinner, and that was what we wanted. What we got was anything but, and therefore, I was not willing to pay for it. Not sure why this is so difficult to understand.
And let's say I did speak with a manager, I would have refused to pay for anything anyway. So the end result is the same. We just wanted to leave. The expected experience was (ruined is probably a bit extreme, so let's just say...) not provided.