Website help (1 Viewer)

[IC FBGCav]

How do you access a website when the owner dies to make changes.  It host is godaddy and I got access to that but they also used WordPress and can't get into that.  This is a corporate website.  WordPress doesn't have phone support from what I can tell.  Also, the WP is .org I think.  TIA.

 

[sublimeone]

If you have database access you can reset it. You just go to the tableprefix_users table and you can easily replace the password.

 

[IC FBGCav]

If you have database access you can reset it. You just go to the tableprefix_users table and you can easily replace the password.

Can I hire someone to do this?  But guessing I don't have access to the database.  I take it that it is on the deceased's computer.

 

[sublimeone]

contact Go Daddy tech support. That is your best bet. You might also be able to find a wordpress developer or something on fiverr.

 

[Nathan R. Jessep]

Can I hire someone to do this?  But guessing I don't have access to the database.  I take it that it is on the deceased's computer.

if you have access to GoDaddy (assuming the site is hosted there) you should be able to get into the files there (they used to have a "File Manager" or some such utility that is basically like an FTP program). It would just be a matter of finding the directory and file to replace. You could probably find that on the Googles or some WP forum. 

 

[IC FBGCav]

I am just very ignorant with this stuff.

 

[Brunell4MVP]

OK, so here are the 2 things I can tell from your post... 

1)  You have access to the domain, which is hosted at godaddy.  All you files are on there BTW.

2)  Word Press is where the site was developed and edited.  You can't access these files.  These files are essentially moved up to the domain through FTP.

First, I would search for the deceased login and password for Word Press.  This is by far the easiest.  If you strike out, try to contact WP.  They may require proof that you should now own the files for this company (like you are President, Director, etc).  Second, maybe reset the password using the deceased's email.  You would need access to the deceased's email to do this.  If you don't have it that won't work.

If that doesn't work, assuming you don't know how to, I would hire a person to download your website files from goDaddy.  That way you get a local version of all the files.  They can use WP or another GUI based HTML editor (Square Space, Wix, Dreamweaver, etc) to store the files locally for you, then you would link those files to your domain.  The old Word Press files of the deceased would essentially become obsolete.  I do suggest getting someone good to do this.  It seems easy enough, but getting the files off goDaddy requires knowledge of their FTP settings, domain host names, etc.  You can find them.  But most developers know them already.

Good luck.  Be patient.  It won't happen as fast as you'll want it to.

 

[IC FBGCav]

OK, so here are the 2 things I can tell from your post... 

1)  You have access to the domain, which is hosted at godaddy.  All you files are on there BTW.

2)  Word Press is where the site was developed and edited.  You can't access these files.  These files are essentially moved up to the domain through FTP.

First, I would search for the deceased login and password for Word Press.  This is by far the easiest.  If you strike out, try to contact WP.  They may require proof that you should now own the files for this company (like you are President, Director, etc).  Second, maybe reset the password using the deceased's email.  You would need access to the deceased's email to do this.  If you don't have it that won't work.

If that doesn't work, assuming you don't know how to, I would hire a person to download your website files from goDaddy.  That way you get a local version of all the files.  They can use WP or another GUI based HTML editor (Square Space, Wix, Dreamweaver, etc) to store the files locally for you, then you would link those files to your domain.  The old Word Press files of the deceased would essentially become obsolete.  I do suggest getting someone good to do this.  It seems easy enough, but getting the files off goDaddy requires knowledge of their FTP settings, domain host names, etc.  You can find them.  But most developers know them already.

Good luck.  Be patient.  It won't happen as fast as you'll want it to.

Can you do it?  Cost?

 

[Brunell4MVP]

Can you do it?  Cost?

Not a chance...at all.   I'm not a developer.  But I've built websites for both of my companies so I've gone down the same road as you are about to for different reasons.

Probably can find what you need by googling 'website developers' and your location.  If that fails, try 'website developers' and whatever industry you are in (i.e. real estate, construction).   Call any of them, explain, and they can probably give you far better guidance than what I've written.

 

[IC FBGCav]

Not a chance...at all.   I'm not a developer.  But I've built websites for both of my companies so I've gone down the same road as you are about to for different reasons.

Probably can find what you need by googling 'website developers' and your location.  If that fails, try 'website developers' and whatever industry you are in (i.e. real estate, construction).   Call any of them, explain, and they can probably give you far better guidance than what I've written.

?

Thanks for the information.

 

[Keerock]

@Abraham @Colin Dowling

 

[glvsav37]

so the owner of a company dies and no one else there knows the login information? 

What exactly are you looking to do? Be able to log into the WordPress account so you or someone else in the company can keep the site active and updated? 

If the guy is dead, does anyone have access to his email? start there, see if there is any information on the account.

Who created the site? they should have some level of admin access. 

try this:

https://wordpress.com/wp-login.php?action=recovery

 

[IC FBGCav]

so the owner of a company dies and no one else there knows the login information? 

What exactly are you looking to do? Be able to log into the WordPress account so you or someone else in the company can keep the site active and updated? 

If the guy is dead, does anyone have access to his email? start there, see if there is any information on the account.

Who created the site? they should have some level of admin access. 

try this:

https://wordpress.com/wp-login.php?action=recovery

I have the logins getting a 500 server error trying to log into word press. 

https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error
-in-wordpress/

Tried everything but the last solution in the article above.  Will try that tomorrow I guess.