Yes, it started same time as FS1. It replaced the old Fuel TV channel.It used to be in only the sports pack but now it looks like it has been moved to some of the regular packages.There's a fox sports 2?
Have it installed on your wife's birthday so you'll never hear the end of it. Just a guess, of course.How do you find your anniversary date?
It used to be on the website in "My Account", but I cannot find it anywhere.
fantasycurse42 said:I usually like to make my annual call when I see the first installment of my ST hit, but I noticed a few months back the bill ticked up $5, then another $7, then $20, and then another $10... It was time. I think it's still too early for ST talk, so I settled with $35 a month discount and a one time $55 credit.
What really concerns me and I'm curious what others think:
One day I'm gonna call for my free ST and they're just going to say "no Mr FC, you can cancel, we've seen this threat for a decade from you, enjoy TWC..." Obviously not to that extent, but no free ST - Anyone think this will ever happen?
With the rumored demise of cable/satellite with the internet and streaming services on the rise I dont think they are going to let customers go so easy.Jack White said:DirecTV doesn't want to lose subscribers. It's far harder and costlier to attract a new customer as it is to keep the ones they have.
What anyone can squeeze out of them is up to each individual and his negotiating skill.
Wish I could. Maybe if I got a different person they might have better deals but I did a chat session with my ISP/local cable provider and asked what the price would be to match my current equipment/package...$30 more. "We're offering great deals now! blah blah blah." Whatever!I didn't get jack squat when I called last time, wound up with a killer deal from xfinity.
DVR schedule only goes out a few weeks. Sometimes there are commercials for show that won't air for months.I've seen commercials for American Genius on National Geographic and it's still not listed on the DVR. Pisses me off. Same with starting an NHL playoff game on a different channel and only switching to the correct recorded channel after the previous game is over. Does the Genie do any better than my HR22? This technology is worse than the TiVo I bought 15 freakin' years ago.
That doesn't start until June 1. And this pisses you off why? You could just wait until it shows up on the guide.I've seen commercials for American Genius on National Geographic and it's still not listed on the DVR. Pisses me off. Same with starting an NHL playoff game on a different channel and only switching to the correct recorded channel after the previous game is over. Does the Genie do any better than my HR22? This technology is worse than the TiVo I bought 15 freakin' years ago.
Since the show is being advertised for June 1, surely someone can put it on the guide for June 1? I don't want to keep checking back to see if it's scheduled; I've already done it twice, and twice too many. Why should I have to think about it multiple times? I'm a FBG; I've got better things to do. It's not just this show. Their whole Guide and Search is a joke. It's like it's running on Windows 95. Why can't I set the DVR once to record every Vikings game for the whole season? If the game is running late why can't the DVR account for that and extend the time rather than me having to add an extra hour every time? Why are Search and navigation so slow? Why are old SNL re-runs recorded as if they're new content (because they leave the original air date out). Why does the DVR say it's on my network but it doesn't show up live on the app? It's because it's terrible.That doesn't start until June 1. And this pisses you off why? You could just wait until it shows up on the guide.I've seen commercials for American Genius on National Geographic and it's still not listed on the DVR. Pisses me off. Same with starting an NHL playoff game on a different channel and only switching to the correct recorded channel after the previous game is over. Does the Genie do any better than my HR22? This technology is worse than the TiVo I bought 15 freakin' years ago.
Poor baby. I guess they shouldn't advertise movies for next December, either. You do realise that the guide can only hold so much information?Since the show is being advertised for June 1, surely someone can put it on the guide for June 1? I don't want to keep checking back to see if it's scheduled; I've already done it twice, and twice too many. Why should I have to think about it multiple times? I'm a FBG; I've got better things to do. It's not just this show.Their whole Guide and Search is a joke. It's like it's running on Windows 95. Why can't I set the DVR once to record every Vikings game for the whole season? If the game is running late why can't the DVR account for that and extend the time rather than me having to add an extra hour every time? Why are Search and navigation so slow? Why are old SNL re-runs recorded as if they're new content (because they leave the original air date out). Why does the DVR say it's on my network but it doesn't show up live on the app? It's because it's terrible.That doesn't start until June 1. And this pisses you off why? You could just wait until it shows up on the guide.I've seen commercials for American Genius on National Geographic and it's still not listed on the DVR. Pisses me off. Same with starting an NHL playoff game on a different channel and only switching to the correct recorded channel after the previous game is over. Does the Genie do any better than my HR22? This technology is worse than the TiVo I bought 15 freakin' years ago.
Ever since DTV and ATT merged I have noticed that they don't negotiate nearly as much as they used to or even at all... IMHOSo I had an interesting talk with a retention rep the other day. I was calling for my parent's account. They haven't changed their plan or called for anything in like 15 years (not joking). Their plan is ANCIENT. Anyway, I figured they would basically give me service for free since they've been loyal for so long.
I was wrong.
The guy on the phone basically told me that you earn "points" based on some factor of how long you've been a customer, what your monthly bill is, AND what package you are on. If you are on an expired service package, you no longer earn points (or earn a lot less). So basically, since my parent's package was discontinued years ago, they couldn't get much. $10 bill credit for 24 months, update to the new plan, and 50% off HBO. Much less than I can get annually, and I've been a customer for a shorter period, pay less, and call often.
So it sounds like there is some structure behind what they can offer you. This would help explain why some people seem to be able to get more out of the reps than others...
That's dangerous business for them. The cost for acquiring a new customer far exceeds retaining an existing one. If I don't get free ST and a discount this year, I will cancel.Ever since DTV and ATT merged I have noticed that they don't negotiate nearly as much as they used to or even at all... IMHOSo I had an interesting talk with a retention rep the other day. I was calling for my parent's account. They haven't changed their plan or called for anything in like 15 years (not joking). Their plan is ANCIENT. Anyway, I figured they would basically give me service for free since they've been loyal for so long.
I was wrong.
The guy on the phone basically told me that you earn "points" based on some factor of how long you've been a customer, what your monthly bill is, AND what package you are on. If you are on an expired service package, you no longer earn points (or earn a lot less). So basically, since my parent's package was discontinued years ago, they couldn't get much. $10 bill credit for 24 months, update to the new plan, and 50% off HBO. Much less than I can get annually, and I've been a customer for a shorter period, pay less, and call often.
So it sounds like there is some structure behind what they can offer you. This would help explain why some people seem to be able to get more out of the reps than others...
I hope you get it..That's dangerous business for them. The cost for acquiring a new customer far exceeds retaining an existing one. If I don't get free ST and a discount this year, I will cancel.Ever since DTV and ATT merged I have noticed that they don't negotiate nearly as much as they used to or even at all... IMHOSo I had an interesting talk with a retention rep the other day. I was calling for my parent's account. They haven't changed their plan or called for anything in like 15 years (not joking). Their plan is ANCIENT. Anyway, I figured they would basically give me service for free since they've been loyal for so long.
I was wrong.
The guy on the phone basically told me that you earn "points" based on some factor of how long you've been a customer, what your monthly bill is, AND what package you are on. If you are on an expired service package, you no longer earn points (or earn a lot less). So basically, since my parent's package was discontinued years ago, they couldn't get much. $10 bill credit for 24 months, update to the new plan, and 50% off HBO. Much less than I can get annually, and I've been a customer for a shorter period, pay less, and call often.
So it sounds like there is some structure behind what they can offer you. This would help explain why some people seem to be able to get more out of the reps than others...
What's the strategy here? I'm going into my 2nd year of my first DTV contract (Contract is for 2 years). I had ST free the first year and I negotiated to get just red zone free for the 2nd year. Would like to get ST free again, but it's not the end of the world if I dontI always forget, when is the first installment for the ST? I think June?
I like to call right before then and get my free ST along with a $30 monthly discount.
Hawks, what do you mean? How did you get nothing? They just tell you to cancel? Are you sure you were talking to the retention department?
thanks. I am starting this procedure right now. keeping fingers crossed. I got the $15 off a month offer and said no and went ahead with the full cancellation 2 weeks out.They've changed the system I think. I used to make my annual call to get discounts to make the bill reasonable, but last time I tried they offered virtually nothing. Just "calling retention" doesn't do it any longer. Now to get the good deals you need to actually cancel, but schedule the discontinuation for a couple of weeks out. Then you get an email begging you to return, you call a special phone number, and they give you the better discounts. All the details are in this thread, start at the first post on page 272 for an overview of what to do.
This is nearly identical to what you have to do to get deals on Uverse.They've changed the system I think. I used to make my annual call to get discounts to make the bill reasonable, but last time I tried they offered virtually nothing. Just "calling retention" doesn't do it any longer. Now to get the good deals you need to actually cancel, but schedule the discontinuation for a couple of weeks out. Then you get an email begging you to return, you call a special phone number, and they give you the better discounts. All the details are in this thread, start at the first post on page 272 for an overview of what to do.
I called last year to cancel ST and hope to get an offer to keep it. They didn't say anything. Just let me cancel it and be on my way. Was very strange.What's the strategy here? I'm going into my 2nd year of my first DTV contract (Contract is for 2 years). I had ST free the first year and I negotiated to get just red zone free for the 2nd year. Would like to get ST free again, but it's not the end of the world if I dontI always forget, when is the first installment for the ST? I think June?
I like to call right before then and get my free ST along with a $30 monthly discount.
Hawks, what do you mean? How did you get nothing? They just tell you to cancel? Are you sure you were talking to the retention department?
I call up and say Time Warner has a much better deal, the only reason I'm a customer is for the ST, but TW offers the red zone. My bill is too expensive and I have to cancel.What's the strategy here? I'm going into my 2nd year of my first DTV contract (Contract is for 2 years). I had ST free the first year and I negotiated to get just red zone free for the 2nd year. Would like to get ST free again, but it's not the end of the world if I dontI always forget, when is the first installment for the ST? I think June?
I like to call right before then and get my free ST along with a $30 monthly discount.
Hawks, what do you mean? How did you get nothing? They just tell you to cancel? Are you sure you were talking to the retention department?
Do they really let people cancel and then sign up a week later under the same name and address?I call up and say Time Warner has a much better deal, the only reason I'm a customer is for the ST, but TW offers the red zone. My bill is too expensive and I have to cancel.What's the strategy here? I'm going into my 2nd year of my first DTV contract (Contract is for 2 years). I had ST free the first year and I negotiated to get just red zone free for the 2nd year. Would like to get ST free again, but it's not the end of the world if I dontI always forget, when is the first installment for the ST? I think June?
I like to call right before then and get my free ST along with a $30 monthly discount.
Hawks, what do you mean? How did you get nothing? They just tell you to cancel? Are you sure you were talking to the retention department?
They'll typically throw out a few new offers and I decline. I'll let them know I want a discount to get my bill under $x a month while keeping my packages and getting the ST for free. They oblige always, however the comments from others are making me more concerned.
I might take Culdeus advice and just cancel and then rejoin a week later.
Did you read the script to follow that was posted above from TheMeanMachine?Do they really let people cancel and then sign up a week later under the same name and address?I call up and say Time Warner has a much better deal, the only reason I'm a customer is for the ST, but TW offers the red zone. My bill is too expensive and I have to cancel.What's the strategy here? I'm going into my 2nd year of my first DTV contract (Contract is for 2 years). I had ST free the first year and I negotiated to get just red zone free for the 2nd year. Would like to get ST free again, but it's not the end of the world if I dontI always forget, when is the first installment for the ST? I think June?
I like to call right before then and get my free ST along with a $30 monthly discount.
Hawks, what do you mean? How did you get nothing? They just tell you to cancel? Are you sure you were talking to the retention department?
They'll typically throw out a few new offers and I decline. I'll let them know I want a discount to get my bill under $x a month while keeping my packages and getting the ST for free. They oblige always, however the comments from others are making me more concerned.
I might take Culdeus advice and just cancel and then rejoin a week later.
They don't even validate the names. People just start making #### up in this area.Do they really let people cancel and then sign up a week later under the same name and address?I call up and say Time Warner has a much better deal, the only reason I'm a customer is for the ST, but TW offers the red zone. My bill is too expensive and I have to cancel.What's the strategy here? I'm going into my 2nd year of my first DTV contract (Contract is for 2 years). I had ST free the first year and I negotiated to get just red zone free for the 2nd year. Would like to get ST free again, but it's not the end of the world if I dontI always forget, when is the first installment for the ST? I think June?
I like to call right before then and get my free ST along with a $30 monthly discount.
Hawks, what do you mean? How did you get nothing? They just tell you to cancel? Are you sure you were talking to the retention department?
They'll typically throw out a few new offers and I decline. I'll let them know I want a discount to get my bill under $x a month while keeping my packages and getting the ST for free. They oblige always, however the comments from others are making me more concerned.
I might take Culdeus advice and just cancel and then rejoin a week later.
It's not all based on address?They don't even validate the names. People just start making #### up in this area.Do they really let people cancel and then sign up a week later under the same name and address?I call up and say Time Warner has a much better deal, the only reason I'm a customer is for the ST, but TW offers the red zone. My bill is too expensive and I have to cancel.What's the strategy here? I'm going into my 2nd year of my first DTV contract (Contract is for 2 years). I had ST free the first year and I negotiated to get just red zone free for the 2nd year. Would like to get ST free again, but it's not the end of the world if I dontI always forget, when is the first installment for the ST? I think June?
I like to call right before then and get my free ST along with a $30 monthly discount.
Hawks, what do you mean? How did you get nothing? They just tell you to cancel? Are you sure you were talking to the retention department?
They'll typically throw out a few new offers and I decline. I'll let them know I want a discount to get my bill under $x a month while keeping my packages and getting the ST for free. They oblige always, however the comments from others are making me more concerned.
I might take Culdeus advice and just cancel and then rejoin a week later.
Going to need updates on this!Okay, I'm on the script... Best they offered was $75 off the ticket. Cancellation date set, let's see if I get the email beforehand.
I knew this AT&T #### would be bad news.
Note that it seems like some people don't get the email or phone call, for whatever reason. When I did this I scheduled my discontinuation for 3 weeks out (they said that was the longest they could do), and after a week I still hadn't gotten the email. Per the slickdeals instructions I called anyway, but it was the day of the Mayweather-Pacquiao fight, and taking PPV orders was all they were doing on that special phone number. I waited a few more days, still hadn't gotten the email, and called the number again. Now it was back to the special "please come back" hotline, and I didn't even need to say what I wanted, or reference "newdeal1" - she immediately asked for my phone number to look up my account, and launched into the special offer with no prompting. She didn't offer free Sunday Ticket up front, but I didn't ask for it because I really don't need it and would't use it. (Strange, I know.) She offered the rest up front (much lower monthly price, 3 months of premiums free, and $200 gift card), no negotiating needed.thanks. I am starting this procedure right now. keeping fingers crossed. I got the $15 off a month offer and said no and went ahead with the full cancellation 2 weeks out.They've changed the system I think. I used to make my annual call to get discounts to make the bill reasonable, but last time I tried they offered virtually nothing. Just "calling retention" doesn't do it any longer. Now to get the good deals you need to actually cancel, but schedule the discontinuation for a couple of weeks out. Then you get an email begging you to return, you call a special phone number, and they give you the better discounts. All the details are in this thread, start at the first post on page 272 for an overview of what to do.
I hope I get the NEWDEAL1 offer soon in my email....
I'll update... As of now I have a cancellation date 3 weeks out.Going to need updates on this!Okay, I'm on the script... Best they offered was $75 off the ticket. Cancellation date set, let's see if I get the email beforehand.
I knew this AT&T #### would be bad news.
When I called the first time to cancel it was an awful experience - horrible smarmy sales guy pushing hard on how I should stay and slamming the reasons why I was leaving. After 10 minutes he literally hung up on me and I had to call back. So much for the friendly retention reps.I'll update... As of now I have a cancellation date 3 weeks out.Instead of offering me anything(outside of $75 off the ticket), he tried bashing the offer I was receiving. This tactic pissed me off to the point that I am actually considering canceling.Going to need updates on this!Okay, I'm on the script... Best they offered was $75 off the ticket. Cancellation date set, let's see if I get the email beforehand.
I knew this AT&T #### would be bad news.
I think they really are going to start losing consumers with their new tactics.