Water quality is a big deal imo. I have a softener with a pre-carbon filter to eliminate some chlorine (live close enough to the source where it’s not diluted as much as it could be) plus a reverse osmosis setup with a tap at my kitchen sink. I noticed a big difference immediately. I had some charlatan from Culligan come out and basically do a magic show to show us how hard the water was. He skewed it significantly. The funniest part was him telling us how cheap it was per month, but was hesitant to tell us the total cost as we wanted to pay for it in full up front. His cost was $9,000. This was just for the softener. What a joke. Fortunately for me, a friend referred me to someone who installs food service quality systems for way less money. I think I paid around $2,700 total. I change the RO filters out and turn off the pre-carbon filter to run more chlorinated water through the system to get any possible gunk out (turn all faucets on for about 10 minutes) once a year. My pipes and water heater are much improved as well. Sait is cheap and I go through maybe 12 bags a year for the tank.
tl;dr Water softeners are great if you need one, but shop around or just pay $6,500 because you're Oats.
Yeah there were a few cheaper options, but one guy on the local town FB page did a ton of research and concluded this one was best (see below). The reviews looked solid and I liked the sales pitch, so we went for it:
***
First, I want to state that the purpose of writing this note is not to advocate for a particular system or company, but to let people know how I came to my conclusion and buying decision.
If you decide to go with the company I chose, I have already told the owners that I do not want, and will not take, any sort of referral fee.
Short Story: I chose the Rainsoft whole house water filtrating system and the Rainsoft Reverse Osmosis System for my sink. The total cost for both, including install, was $6,500.
Rainsoft has an authorized dealer here on Long Island (. They are located in . You may contact them at () and ask for (). () has told me that everyone will get the same price. As with anything, do your own negotiating.
Why I chose Rainsoft:
1 – I based it on my research below. I wanted a product that would address all my concerns. I was particularly interested in reducing or eliminating VOCs (see below) and Rainsoft is one of the few systems that is certified to do so. I learned later on that no product addresses all my concerns, but this is the one I felt comfortable with for the reasons stated below. So I would rather go down swinging than not try at all.
2 – I wanted a Company that had a representative here on Long Island that I could speak to and ask questions.
3 – I wanted a Company that would also do the install. In other words, I didn’t want to hire a plumber on my own.
4 – Cost of maintenance. Although the Rainsoft system is more expensive than other systems upfront, the cost of maintenance was low. I found that other systems had some crazy maintenance numbers. So, you may be spending less in the beginning, but the costs will catch up quickly over time. The maintenance costs are as follows:
For the whole house water filtration system, there are two longscuba-like tanks and one tall, slim garbage can looking container. The two scuba tanks are what filters or softens the water. First, they take the water from the main and pass it through a carbon filter. From the carbon filter, it goes through a resin tank and then it goes to your pipes. The other container contains salt, which washes and cleans the carbon filterwhenever it needs to. The resin tank never needs to be changed. The carbon tank is changed approximately every 7 years and costs $250 to $300 dollars. The salt container needs to be refilled probably every 6 months and costs $5 a bag. Each bag contains 40lbs. The container holds 250lbs of salt. So approximately, $30 every 6 months, and you can easily dump it in yourself.
The reverse osmosis system has 2 filters and a membrane. 3 parts total. The filters need to be changed every 12-18 months and cost about $40 each. The membrane needs to be changed every 5 years and also costs $40.
All these costs were told to me by the rep. I have not confirmed them yet, but will update the group when the time comes.
5 – I wanted a system where I could drink the water and stop buying bottled water.
Long Story:
Last year, I became concerned about the water in Garden City when I read the 2016 water report, which stated:
“Our drinking water is derived from ten (10) wells. The source water assessment has rated seven (7) of the wells as having a very high susceptibility to industrial solvents. The elevated susceptibility to industrial solvents is due primarily to point sources of contamination related to commercial/industrial facilities and related activities in the assessment area.”
The industrial contaminants are: Perchlorate, Dichlorodifluoromethane, Tetrachloroethene, and Trichloroethene. These are also part of a group of contaminants also known as Volatile Organic Contaminants, or VOCs.
This was repeated in the 2017 water report.
I have also been concerned with the water when I noticed that our bathtub water was yellow sometimes and the pictures that some people posted in this group.
As I started researching more, I became concerned with other contaminants.
There are two websites that I found helpful in making my decision. The NSF website (www.nsf.org) and the EWG website (www.ewg.org).
NSF International is an American product testing, inspection and certification organization based in Ann Arbor, Michigan. NSF is a third-party certification body that tests and certifies products to verify they meet public health and safety standards. They assist the U.S. Environmental Protection Agency's efforts to improve drinking water standards.
EWG is an American activist group that specializes in research and advocacy in drinking water pollutants, among other things. EWG, however, has been criticized for being an alarmist. You will see why below, but I also found them to be helpful.
On the NSF website, you can search for a specific contaminant and it will tell you what type of technology will reduce or eliminate it: filtration, reverse osmosis, etc. See http://www.nsf.org/consumer-resources/water-quality/water-filters-testing-treatment/contaminant-reduction-claims-guide. Then, when you click on the type of filtration for that contaminant, you will see what products are certified by NSF to remove that particular contaminant. See, for example – Chromium and reverse osmosis, http://info.nsf.org/Certified/DWTU/Listings.asp?ProductFunction=058%7CChromium+%28Hexavalent%29+Reduction&ProductFunction=058%7CChromium+%28Trivalent%29+Reduction&ProductType=&submit2=SEARCH.
That is how I found Rainsoft.
The EWG website has a database where you type in your zip code (see https://www.ewg.org/tapwater/?gclid=Cj0KCQiAtvPjBRDPARIsAJfZz0ruazp_eGm2lypigjKzxAmgoExMLnxclsANfWBfdK4071NfF98_olQaAm3zEALw_wcB), then you click on the Garden City Water District, and it tells you what contaminants are detected in our water that are “above health guidelines.” This is the part where EWG is part alarmist and part good information. EWG states that there are 6 contaminants in our water that are “above health guidelines”: 1,4-Dioxane, Chromium (hexavalent), Manganese, Nitrate, Perchlorate, and Tetrachloroethylene (perchloroethylene). Two of those were cited above in the Garden City water report. If you look at the water report, none of these contaminants are considered “violations” by the state, but are contaminants that no one wants in their water at any level. However, with regard to 1,4-Dioxane, that contaminant is not regulated yet and is becoming a big problem on long island. See https://www.newsday.com/long-island/1-4-dioxane-cleanup-costs-1.27268149. Moreover, no system is certified to reduce or eliminate Dioxane or Manganese yet. Also, no system is certified to reduce perchlorates, but the NSF website says that a reverse osmosis system is the only way to reduce it.
The Rainsoft reverse osmosis system is certified to reduce the following:Arsenic (Pentavalent)<=300 ppb Reduction, Barium Reduction, Cadmium Reduction, Chromium (Hexavalent) Reduction, Chromium (Trivalent) Reduction, Copper Reduction, Cyst Reduction, Fluoride Reduction, Lead Reduction, Radium 226/228 Reduction, Selenium Reduction, Turbidity Reduction, TDS Reduction, VOC Reduction, and Nitrate/Nitrite Reduction. I bolded the ones of concern from the Garden City water.
In short, no system is perfect.
My suggestion is that the reverse osmosis system is a definite. It is your best defense against all these contaminants. The whole house water system is good and softens the water and will stop the water from being discolored and smelly, but I wouldn’t drink the whole house water. Without trying to oversimplify things, the whole house system will reduce a lot of contaminants, but the reverse osmosis system will do that plus the really bad ones.I would drink the reverse osmosis water and have been since they installed. This is another savings over time. No more bottled water.
The reverse osmosis water is our new go to for drinking, rinsing fruit/vegetables, boiling water for pasta, making coffee, etc.
Some interesting things I found in this process:
1 – when Rainsoft/HD Water came to my house, they compared their reverse osmosis water to Poland spring to my faucet and also to my refrigerator filtered water. The worst water was the refrigerator “filtered” water because the filter is letting crap sit in there. This filter is changed by me every 6 months religiously and had been 4 months old at this point. With the new system, you can stop buying the filter, which for my GE refrigerator costs about $50. You will need to buy a bypass plug, which costs less than $15. The HD Water guys installed the reverse osmosis system to my sink (with a separate faucet) and directly to my refrigerator.
2 – I called several companies before and after my research. I don’t want to bash anyone’s system, but I want to report what they said to me.
Pelican: The salesperson said “We do not have a certified system to address the main containments you are concerned about, you would need a down flow carbon filter and ours is an upflowsystem.” He told me that he thinks Aquasana addresses those concerns. I thanked him for his honesty. For those of you who have pelican, perhaps this salesperson is mistaken, but I moved on.
Aquasana: The salesperson was very strange. When I asked her if she could certify that her system addresses the contaminants I was worried about (VOCs, among others), she said yes, but wouldn’t give it to me in writing. In the end, she said that she wouldn’t do the research for me and that “maybe this system wasn’t for me.” I still laugh thinking about her.
Based on my research, the Aquasana reverse osmosis filter does do a lot of the contaminants, but not as much as Rainsoft; specifically, they are not certified by the NSF for VOCs.
Long Island Clean Water: I almost went with this company. I believe they use 3M products. Their maintenance was much higher than Rainsoft and, assuming they do use 3M, the 3M products do not address as many contaminants as Rainsoft. Like Aquasana, they are not certified by the NSF for VOCs.
3 – My water pressure is fine. No change. The water has a different feel to it. My shower glass is not as stained as it used to be. I credit that to reducing the hardness of the water, i.e. softening it. Some of you may ask why not do a reverse osmosis system for the whole house? At this point, I do not think it is possible. And even if it was, the water pressure would be really bad because the filters are so fine that the water could not pass through it with enough volume.
I hope this helps everyone and doesn’t cause a mini riot. My intentions were to help since this topic has come up so often.