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I understand what you are saying about demanding customers. But, as you mentioned there are those that are not so demanding. It all evens out. You give a little extra, you take a little extra.
Yeah - for my Kroger's, that is a good time too.My carefully collated personal research has proven Sunday mornings before 11AM to be the prime grocery shopping time. So no need to get up super early. Just gotta get in and out before 11 when churches start letting out.
I find a few of your points confusing, but especially this one.
Yep. Definitely have used this strategy for grocery stores and gyms, typically going after midnight. Better yet, buy everything on line.
Was just discussing this with my dad. I pretty much only use self-checkout, and while I don't really know the impact it has on jobs, my feeling is that self-checkout, done right, can help stores get people in and out faster, meaning more money and more product moving. So, other jobs and more money to pay people with. I'd suspect self-checkout often leads to cashier jobs being moved to other parts of the store (or warehouses). And a good self-checkout attendant is worth their weight in gold. Just my guess.
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You clearly didn't read this.You listed a lot of rules but there is only one rule in retail.
the customer is always right.
R 
This is absolutely right. Some people are just...jerks. it's everywhere, not just retail. The two retail jobs I've had, I found the customers cooler than my colleagues, for the most part.
I always like bagging myself. For some reason all of the baggers in our area seem to think that putting more than 2 items in a bag is against the law.
Yep - I get it, you're exposed to more people so you spend more time & energy dealing with #######s. There isn't a disproportionate number of #######s that go shopping though. There's just more of both of them, so it seems that way.
I don't agree with a lot of this. Any time one can help with the efficiency of an operation I think they should do it. Sure, if your help will just cause further delay then don't. But my wife and I practice a lot of what he is asking of others. We respect other people's time and try to think outside of our immediate wants.
Nope - there's no benefit to holding up the line. The cashier probably can't help and anyone they'd call up would probably just steer you somewhere else anyway. Respect the time of those waiting in line behind you and go to a location in which the store has a setup to facilitate whatever problem occurred.
Hated hearing this when I worked in retail. But I do find myself doing it sometimes as a customer. I know it's not actually funny or clever I feel like I gotta do something to fill the awkward silence when things go wrong.
"This is where I am supposed to say 'I I guess this is free' then the second I leave you make fun of the customer to your co-workers."
These first four read like a crappy retail employee playbook.
I'm in the same camp, but I also know that while I normally respect peoples time, but sometimes I'm not. You cant be Mr Rodgers 100% of the time for a variety of reasons. I don't think anyone can be, even the nicest people can be having tough day or be distracted or just not 100% in tune with everything all the time. Problem is that we don't always interact with the same cashier each time we go to the store, so there is no way for that employees to know "wow, Mr Glvsav37 is rude today, maybe he's having a bad day?" Instead the OP is lumping all of those single bad interactions, among 100s of people per shift into 'us people'
You need to get into another field as quickly as possible. This is ludicrous money at 31 years old. You will never move out of your parents home making that little money.
In a vacuum, sure.
You're not wrong, but I think it's important to note who those actual employees are. For many it's either a first job - or a side job. Many other fits, but those two immediately came to mind. Some are going to approach it the same as they would anything else they do - whether good or bad. If you expect the norm to be the good then you're kidding yourself. If you expect quality service then you have to pay for it. Because the ones at this company that are actually making money making the decisions that create the environment you're describing aren't actually on site. I won't speak for anyone else, but I'd rather put a little more effort in and pay less.
I've actually seen cashiers at Shop Rite texting on their phone between customers on line seemingly oblivious that even holding up the line for 10-15 seconds is rude. Now these are usually young kids so I'm not going to look to get them fired or cause a scene but it's far worse than a customer on a phone while checking out.
No you're not. Or at least i don't. I shop at a variety of stores, but one of the reasons Aldi has become #2 on my list (behind a local market) is the cost. Why is the cost so low? They don't have baggers and it's on the customer to take care of the carts, among other things in their business model. Like any sane person I'm selective about what I actually buy there, but that's where we get many of our staples. $0.59 for a bag of pretzels, $0.49 for a dozen eggs, $1.49 for cottage cheese, $1.79 for a pack of ice cream sandwiches, etc. Sign me up.
I don't expect the norm to be the good. I know most people are lazy.
So you’re trying to prove that I’m not paying for service at Kroger by telling me about the prices at Aldi, a place built around no service?
It's really difficult and expensive to make things like asparagus water. They have to protect their inventory.Kind of off-topic, but does anyone know why Wholefoods has security like it's protecting diamonds and jewelry?
Our WF has like 3 off-duty cops at all times and they're fully locked and loaded. Guns, tasers, bullet proof vests, tactical gear.
I don't think my helping out the line the 2 times a month I go to Giant Eagle and spend maybe $50 is going to negatively impact anyone's decision making. I'm just doing my part to make it as quick and painless of an experience for everyone because most of us want to be out of there as quickly as possible.So you’re trying to prove that I’m not paying for service at Kroger by telling me about the prices at Aldi, a place built around no service?
um... okay
Maybe, maybe not. I've been actively trying to get out of the business of making assumptions. Like you, I expect people to be lazy. But unless you actually give me reason to think you are then I'm not going to assume you're one of them. I never worked retail, but I worked in restaurants and there are parallels. This reminded me of things we used to talk about. And some of those doing the talking were part of the problem, but it certainly wasn't all. It has influenced my decision making as an adult though.
This also applies to breakfast joints. In and out by 9:00 in these parts.My carefully collated personal research has proven Sunday mornings before 11AM to be the prime grocery shopping time. So no need to get up super early. Just gotta get in and out before 11 when churches start letting out.
This may be a socio-cultural thing in different parts of the country. I know, too, that in some parts of Europe customers routinely bag their own items all the time and are completely used to it.
Everyone knows the carts in the corral are dirty and low class. Carts lined up in front or actually in the store are classier.
