This is how nuts (and by that I mean awesome despite the economic insanity of their policy) Amazon is:
I ordered a cocktail gift set and two gift cards for my brother and sister-in-law, and my niece and nephew for Christmas. My intent was to have the items shipped directly to them, but they actually were shipped to my address. I don't know if this was my error or Amazon's error in the checkout process (maybe the address I selected wasn't locked in or something?). I didn't notice this until I started unboxing gifts to wrap the weekend before Christmas. Anyways, I ordered the same gifts again and was sure they were routed to the correct address this time. Amazon indicated the items wouldn't arrive until the Thursday after Christmas, but whatever, I let my brother know and no big deal.
First, the re-shipped gifts arrived at my brother's house on Christmas Eve - that's great. Then today, I tried to return the original incorrectly shipped items, and the automated process indicated they were "non-returnable." Well, that sucks. I get on Amazon chat and speak to "Reddy." I inquire as to why the items are non-returnable, Reddy checks, and confirms that Amazon cannot accept returns on these...
...BUT, Reddy says he can process a refund to my credit card account and sends me a link confirming this. I then ask him what I'm supposed to do with the items. Reddy tells me "you can keep them or donate them to charity." I'm pleasantly stunned. "Even the gift cards?" I ask. "Yes, you can use those too."
Absolutely nuts. Instead of having to run over to UPS to return the items to Amazon, I get free stuff. Makes me wish I had sent my niece and nephew $500 gift cards.