I had Brighthouse for7 years and hated them. Their laggy Scientific Atlantic cable box, I hate how they put the HD in the 1000s requiring me to type an extra numberin the remote. You were more likely to have the box not catch a number and you hit the wrong channel. The Scientific Atlantic boxes are like a decade old, but they kept adding new fearltures like the slow & laggy search that I never used. Adding all that other crap into their old box made it suck 10x worse. They do have new boxes, but they only give those to new customers or multiroom & top bundle (home phone) customers. I did however like Bay News 9. I used to play FPS games quite a bit back then, before I got married and had a kid, so things like internet speed were really important to me. The download was great with lightning but the upload & ping sucked. Those are the important things when gaming. Brighthouse also does crappy deals with communities & condos to cement their status amongst residents. I couldn't get Verizon when I was in a condo. They go to many homeowners associations and get everyone free basic cable for free, but they are really paying through their dues.
Verizon has better boxes, remotes, a much more responsive system, the guide is better. They have a centralized location for on demand, unlike BHN having them all over. My in-laws had no idea they had a Smithsonian on demand I showed them last weekend.
BHN customer service was horrible. Everything from the technicians ( who cut my entire cable once thinking it belonged to another unit), to the idiots on the phone. I am sure Verizon sucks too, but I haven't had to talk to them much.
So really, the only benefit I see of BHN over Verizon is Bay News 9.
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