TenMidgets
Footballguy
$70 off per month? What package? That seems like a lot to save per month...
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Can you negotiate with DirecTV? (1 Viewer)
- Thread starter oukurt
- Start date
seahawk 17
Footballguy
BroncoFreak_2K3
sucker for Orange
5 min phone call $50 off for one year. Already getting ST max free this year.
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Mr. Landry
Footballguy
Called and said cancel. Told the guy I was paying too much. He offered $60 off a month for the next year. No contract. He asked, "Anything else?" I said friends were getting ST for free, would that be something he could do. He did. From dialing to hanging up: less than 10 minutes.
ACG2x
Footballguy
I'm seeing a lot of people who are getting easy deals and ST now that we're so close to the season. I wonder if something triggers in their system when you are a week out from the start of it that better deals generate. Reading posts earlier in the summer, looked like they weren't offering much. Really glad they are making it simple this year. Pretty easy math from my perspective - you can earn [Discounted rate X] from me this year or you can earn $0. I would imagine it doesn't cost them much more either way since I auto-pay my bill on time and never call them unless it's this song and dance.
SteelCurtain
Footballguy
To be fair, they do have to pay the stations for the content and its all based on number of subscribers.
Drunken knight
Footballguy
Worst dance in years. Called on Sunday. Got $50 off/moth for a year, free ST max, $100 GC. I accepted contingent upon receiving the ST max. Phone call less than 30 min. I was happy.
Received an email yesterday with anticipated amount due...... shot up to $231.
I called this morning. Reached someone with a thick accent who does not see any notes from sunday. She transfers me to "account specialist" (without giving background info). She stops me and asks what products I am referring to. I am set back for a moment and ask for clarification. I was transferred to AT&T. She apologizes and transfers me to Directv. I am on hold.... I hang up after a total call time of 45 min.
I call back a couple of hours later and got a nice rep. After 30 minutes she cannot correct nor provide further promos (as I just accepted the one on Sunday). I ask to cancel today. We''ll see if/when their may be win back opportunities.
Received an email yesterday with anticipated amount due...... shot up to $231.
I called this morning. Reached someone with a thick accent who does not see any notes from sunday. She transfers me to "account specialist" (without giving background info). She stops me and asks what products I am referring to. I am set back for a moment and ask for clarification. I was transferred to AT&T. She apologizes and transfers me to Directv. I am on hold.... I hang up after a total call time of 45 min.
I call back a couple of hours later and got a nice rep. After 30 minutes she cannot correct nor provide further promos (as I just accepted the one on Sunday). I ask to cancel today. We''ll see if/when their may be win back opportunities.
jeter23
Footballguy
This is exactly what happened last year. Situation never got fixed. I canceled service yesterday and signed up for YouTube TV. I think I'm finally done and it feels great!
need2know
Footballguy
so i was told to call the winback number this week for my amazing deal. my promos from last year have run out and I am not under contract.
I call and the guy tells me he has nothing for me. So, I setup cancellation in a few days. Guess I will try again in a few days and once more after it actually disconnects. what a pain in the ###.
I call and the guy tells me he has nothing for me. So, I setup cancellation in a few days. Guess I will try again in a few days and once more after it actually disconnects. what a pain in the ###.
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Are you getting offer while connected still or canceled and disconnected? I am disconnected as of this morning. I'll wait a couple of days to call in and if the offer stinks then I can get Youtube TV free for a month and then I'll give Directv another shot. If the deal offers are not to my liking then I'll stick with Youtube TV.
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Fat Nick
Footballguy
Called 1-800-DIRECTV this AM. Said "Cancel Service" at the prompts, then when the rep got on, basically said I wanted to remove Sunday Ticket Max unless they can give me a better deal. She looked, and said "Is free a good enough deal?" So I took it. No extension of contracts, nothing. I'm on a pretty low level plan at this point, so I was shocked I got it free. I was on the phone for 5 minutes tops.
I'm convinced there's some whacky algorithm behind what they can and can't give you now and it has zero to do with what a rep is willing to do. The rep said, "Full transparency, you can get more discounts per the system, but they only let us offer one discount per call/order." Call back in 24-48 hours, and ask for add'l discounts, and if you get the right person, they'll give them to you.
I'm convinced there's some whacky algorithm behind what they can and can't give you now and it has zero to do with what a rep is willing to do. The rep said, "Full transparency, you can get more discounts per the system, but they only let us offer one discount per call/order." Call back in 24-48 hours, and ask for add'l discounts, and if you get the right person, they'll give them to you.
gianmarco
Footballguy
Been cancelled a week and a half. No request yet to turn in equipment. Received final bill of $0.
Best I've been offered is $110 for Choice with 4 receivers.
Coach3K
Footballguy
Didn't play the game last year. I used a Verizon Up deal for $10 instead, and used my phone.
Started thinking about it for this year, and just got the following email from DTV - maybe it's because I skipped a year and they are trying to hook me back again:
2020 NFL SUNDAY TICKET MAX IS ON US.
Thanks for being a
DIRECTV customer!
To show our appreciation, we’ve added 2020 NFL SUNDAY TICKET MAX to your DIRECTV account—at no additional charge.
You are now #SundayReady to enjoy the 2020 NFL SUNDAY TICKET season, which is scheduled to start Sunday, September 13.
Started thinking about it for this year, and just got the following email from DTV - maybe it's because I skipped a year and they are trying to hook me back again:
2020 NFL SUNDAY TICKET MAX IS ON US.
Thanks for being a
DIRECTV customer!
To show our appreciation, we’ve added 2020 NFL SUNDAY TICKET MAX to your DIRECTV account—at no additional charge.
You are now #SundayReady to enjoy the 2020 NFL SUNDAY TICKET season, which is scheduled to start Sunday, September 13.
avoiding injuries
Footballguy
Shaft41
Footballguy
I've been a subscriber for 17 years and I've never had the Sunday Ticket. I got the same email. Maybe going out to everyone.
Mrs. Rannous
Footballguy
We've been getting STM for ages. We didn't get the email. On the other hand, no charge for it is listed on our bill. It's listed at zero charge. Call me confused. I'm not going to rock the boat.Shaft41 said:
Mrs. Rannous
Footballguy
Given the slow-moving suicide they are committing, you will likely get your wish. I may dance around a rotary phone when it happens. Idiots.need2know said:
TLEF316
Footballguy
My initial 2 year deal just ended this month, so I just called up. Said I wanted to cancel and I got transferred to a nice (albeit INCREDIBLY hard to hear) woman in Arizona. She was able to knock $60 off my bill for the next year plus 3 free months of HBO (which I'm currently paying for). No new contract. I pressed for the Sunday ticket (which I got for free the first year but didn't pay for last year) because its really the only thing keeping me there from a content standpoint. So even with the savings, I could probably do better elsewhere.
Originally there was no Sunday ticket offers available, but she "restarted her system" and then was able to find it for free.
So I went from like $215 a month to $130 plus the ticket for free.
I hate having to go through this stupid song and dance, but the reality is that the company is slowly circling the drain and desperate to retain customers. So if I have to spend 20 minutes on the phone to take advantage and save like $900 (plus the ticket for free) I guess I can deal with that.
Originally there was no Sunday ticket offers available, but she "restarted her system" and then was able to find it for free.
So I went from like $215 a month to $130 plus the ticket for free.
I hate having to go through this stupid song and dance, but the reality is that the company is slowly circling the drain and desperate to retain customers. So if I have to spend 20 minutes on the phone to take advantage and save like $900 (plus the ticket for free) I guess I can deal with that.
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Fat Nick
Footballguy
Agree 100% - My customer satisfaction would double if they just charged me the discounted prices full-time. Instead, I've debated cancelling several times over the last year. The kids have taken over the TV's, and my wife and I watch MAYBE 1-2 shows that aren't on Netflix. We could probably just as easily stream them. To be honest, the only thing that keeps me on DirecTV is the NFL. If I could get NFL on something like NHL.TV that I had this year, I'd be done with Directv completely.
gianmarco
Footballguy
Yeah, the fact they charge for DVR and for HD is just ridiculous at this point. The DVR is locally stored, why am I paying them monthly for it? HD is standard now.
TLEF316
Footballguy
At this point, paying for a service like Direct TV (putting the sunday ticket aside) is mostly just about convenience/laziness. But once the monthly cost gets above like $160, I feel like I'm being taken for a ride.
I dont like the idea of having to boot up an ap or something every time I feel like watching something. And the idea of having to jump between aps full time just seems really annoying to me. Sometimes I just like to flop down on the couch and surf the channels.
Would probably do me some good if I COULDN'T just stumble across a 2 hours window of Seinfeld re-runs (might incentivize me to do something more productive or at the very least watch some new content) but it is what it is.
I know there's probably a way for me to watch 95% of what I NEED to watch (mostly live sports and a dozen or so shows that i watch consistently over the course of the year) through some combo of streaming services. I just don't want to deal with that aggravation yet. I dont want have to go to NBC Peacock for one show, HBO MAX for another, load up ESPN+ to watch a game, etc.
Maybe by the time Direct TV finally craps out for good, it will be simple/cheap enough to stream everything I want pretty much ala carte.
I dont like the idea of having to boot up an ap or something every time I feel like watching something. And the idea of having to jump between aps full time just seems really annoying to me. Sometimes I just like to flop down on the couch and surf the channels.
Would probably do me some good if I COULDN'T just stumble across a 2 hours window of Seinfeld re-runs (might incentivize me to do something more productive or at the very least watch some new content) but it is what it is.
I know there's probably a way for me to watch 95% of what I NEED to watch (mostly live sports and a dozen or so shows that i watch consistently over the course of the year) through some combo of streaming services. I just don't want to deal with that aggravation yet. I dont want have to go to NBC Peacock for one show, HBO MAX for another, load up ESPN+ to watch a game, etc.
Maybe by the time Direct TV finally craps out for good, it will be simple/cheap enough to stream everything I want pretty much ala carte.
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What phone number did you call? I called today best I was offered was $45 off of Choice.
Drunken knight
Footballguy
I have set up a free 30 day trial with youtube tv until I make a choice on returning to direct tv. I believe it is around $70/month after that (includes redzone). I also see ST via PS4. With the low monthly with youtube tv, I might actually pay for ST for the first time in many many years.
Shaft41
Footballguy
That was my initial offer when I called the main number and told them to cancel. I wanted lower, so I went ahead and set a cancellation date. Winback called me the next day and I was able to get it down to $58 with free ST Max.
gocuse3
Footballguy
Has anyone with Sunday ticket tried to log into the app. Normally you can access it before the opening Sunday but every time I try to open it it says it’s not apart of your current programming. It’s on the bill and I have it already. Just wondering if this is a problem for anyone else.
I just got a decent deal but there is a problem restarting my service.
First phone number I called my offer was a flat $45 off of Choice. I rejected it.
About an hour later I called using a Win Back number and the offer was $47.98 for Choice all inclusive of fees plus tax. I could not get them to offer ST or a gift card. But I can live without those and $47.98 is a good offer so i accepted it. But now as I said they are having trouble restoring my service. I have a 721 code. My service was perfectly fine before the disconnect so the problem has been escalated and I'm waiting to see what happens next. So I have a deal in place but not out of the woods yet.
As an aside I have not had to deal with customer service since I did a disconnect/reconnect last year and the customer service is much worse now that ATT has fully infected Directv. This has been a pain so far and I'm not sure it is worth the extra savings to go through this every year. Hopefully I get my service restored on this deal I just got and then I'll have a tough decision to make next year.
First phone number I called my offer was a flat $45 off of Choice. I rejected it.
About an hour later I called using a Win Back number and the offer was $47.98 for Choice all inclusive of fees plus tax. I could not get them to offer ST or a gift card. But I can live without those and $47.98 is a good offer so i accepted it. But now as I said they are having trouble restoring my service. I have a 721 code. My service was perfectly fine before the disconnect so the problem has been escalated and I'm waiting to see what happens next. So I have a deal in place but not out of the woods yet.
As an aside I have not had to deal with customer service since I did a disconnect/reconnect last year and the customer service is much worse now that ATT has fully infected Directv. This has been a pain so far and I'm not sure it is worth the extra savings to go through this every year. Hopefully I get my service restored on this deal I just got and then I'll have a tough decision to make next year.
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Ardbeg4ever
Footballguy
Easiest one in a long time, said "cancel" thru auto prompts. Got sent directly to loyalty department, guy offered free STMax and $40 off/mo for 12 months, no contract. He said he couldn't add a gift card but I might call back after football season and see if I can get my bill down below $80/mo. This is a great thread!
I've been meaning to call to try and lower my rates. Then got this email yesterday out of nowhere:
GoBears84
Footballguy
THIS is the way to do it - with one difference.
Called the 1-888-777-2454, said 'Cancel service at the prompt and asked to be transferred to customer loyalty. the lady in Alabama, "Donna" said she was in the loyalty department.
I told her that I got my last bill, it was very high (ST, Choice, regional sports and 4 receivers, HD, DVR, so on) and was there anything she could do about it. She was able to get me $60 off per month immediately, which she noted would offset the cost of ST. Was I happy? Ehhh.... I mentioned that a couple of friends (you are all friends, right?) had gotten Sunday Ticket Max for Free, what can she do. She says, "Let me try something." Takes ST off of my account, and then puts it back on with the offer of FREE Sunday Ticket Max. "But it won't auto-renew - am I OK with that?"
So the order was: Get the discount first; take the ST off of your account; then put the ST on your account.
Savings - $1120. 15 minutes, including 5 minutes of wait time to be connected. She said to be certain to call back next Labor Day.
seahawk 17
Footballguy
I feel like ATT has thrown in the towel.
Shutout
Footballguy
Just for people who may be accessing whether they are getting a good deal (without dealing with the smoke and mirrors of "420 off this and $50 credit here, etc),
the list cost of the ticket this year is about $295 for standard and $395 for MAXX (including the RZ, fantasy, and cuts).
AFAIK, there are only about 3 providers currently offering the ST and there are no givebacks if the season suspends.
the list cost of the ticket this year is about $295 for standard and $395 for MAXX (including the RZ, fantasy, and cuts).
AFAIK, there are only about 3 providers currently offering the ST and there are no givebacks if the season suspends.
SteelCurtain
Footballguy
I have a ROKU stick and its great. Its similar to the Iphone. You download the "apps" you want (Netflix, YouTubeTV, Amazon Prime, Hulu, etc). Then when I turn my TV on, the entire menu is right there and click on what I want. I just upped with YouTubeTV (because they have RedZone) and you can scroll through the guide just like on DirectTV.
And there are no contracts. I can cancel anytime I want.
Its easy and I'm an idiot with technology.
top dog
Footballguy
My wife was very resistant to change (thus why she hasn't left me in 21 years) and she didn't want to bounce from app to app. We also have YoutubeTV and she has been happy with it because of how easy it is and the guide being similar to DTV.
ATT/Directv s*cks a*ss.
I want to submit a BBB complaint but every ATT location that I select requires an impacted ATT phone number which I do not have. Can someone who has submitted a complaint post how they submitted a DTV complaint without having to enter an ATT phone number?
I accepted a Win Back offer yesterday. Offer was $47.98 for Choice all inclusive of receiver and programming fees. The Win Back rep reconnected me and I had no service with a 721 message.
I spent time with technical support going through troubleshooting and the rep said she had to escalate the problem. Then later in the evening I realized that I only had SD channels and the reason for the 721 message was that I did not have HD channels. I also did not have DVR functionality. I researched the problem and realized that my account was not authorized for HD and DVR service. So I called back for technical assistance and I got that squared away.
Fast forward to today and I got my new bill and what do you know there was nothing on the bill for HD and DVR service. The kicker is that my bill comes out to $47.98 with no DVR or HD services. The Win Back rep did not include HD and DVR service in his $47.98 quote even after I confirmed that the price included that. So now after getting HD and DVR authorized my bill will be $20 higher than the $47.98 that I was quoted.
Second issue was that with the reconnect my account got transferred from the Directv platform to the ATT platform my login credentials did not work. The last few years after my disconnect/reconnect dance I had the same login problem but it got resolved pretty quickly dealing with Directv reps. Now with these ATT reps I was on endless holds trying to get a digital specialist to get my login credentials to work. And I even had to suggest to her something to try that actually fixed the problem.
I called Customer Loyalty to see if they can give me a recurring credit for the misinformation I was given on my offer and the best he did was to give me a one time credit of $30. ATT has ruined Directv and I think I might be done after 20 years. Doing the disconnect/reconnect is not worth the hassle anymore and the ATT customer service is terrible. I think I'm going to cancel after another month and give Youtube TV a test drive as I can get it free for a month.
I want to submit a BBB complaint but every ATT location that I select requires an impacted ATT phone number which I do not have. Can someone who has submitted a complaint post how they submitted a DTV complaint without having to enter an ATT phone number?
I accepted a Win Back offer yesterday. Offer was $47.98 for Choice all inclusive of receiver and programming fees. The Win Back rep reconnected me and I had no service with a 721 message.
I spent time with technical support going through troubleshooting and the rep said she had to escalate the problem. Then later in the evening I realized that I only had SD channels and the reason for the 721 message was that I did not have HD channels. I also did not have DVR functionality. I researched the problem and realized that my account was not authorized for HD and DVR service. So I called back for technical assistance and I got that squared away.
Fast forward to today and I got my new bill and what do you know there was nothing on the bill for HD and DVR service. The kicker is that my bill comes out to $47.98 with no DVR or HD services. The Win Back rep did not include HD and DVR service in his $47.98 quote even after I confirmed that the price included that. So now after getting HD and DVR authorized my bill will be $20 higher than the $47.98 that I was quoted.
Second issue was that with the reconnect my account got transferred from the Directv platform to the ATT platform my login credentials did not work. The last few years after my disconnect/reconnect dance I had the same login problem but it got resolved pretty quickly dealing with Directv reps. Now with these ATT reps I was on endless holds trying to get a digital specialist to get my login credentials to work. And I even had to suggest to her something to try that actually fixed the problem.
I called Customer Loyalty to see if they can give me a recurring credit for the misinformation I was given on my offer and the best he did was to give me a one time credit of $30. ATT has ruined Directv and I think I might be done after 20 years. Doing the disconnect/reconnect is not worth the hassle anymore and the ATT customer service is terrible. I think I'm going to cancel after another month and give Youtube TV a test drive as I can get it free for a month.
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ACG2x
Footballguy
While the dance of canceling and reconnecting was pretty easy for me, I’m having the same problem as others with getting my online account reconnected.
I’ve tried the same username and password I had before - which my winback rep said would work and nothing. Tried resetting password and it says my email doesn’t exist in their system. Tried signing up new and linking my account and it said my email is already in use by another account (aka my own). Sigh.
On hold now with AT&T tech support for God knows how long. We shall see if they can fix the problem. Same thing happened last year and DTV fixed it easily. Never easy with AT&T.
I’ve tried the same username and password I had before - which my winback rep said would work and nothing. Tried resetting password and it says my email doesn’t exist in their system. Tried signing up new and linking my account and it said my email is already in use by another account (aka my own). Sigh.
On hold now with AT&T tech support for God knows how long. We shall see if they can fix the problem. Same thing happened last year and DTV fixed it easily. Never easy with AT&T.
I spent hours with them getting my online access back.
Do you get a message that says that your User ID is not authorized? If you are getting that then I might be able to save you hours. Tell the rep to create a temp User ID and password. That is what I had to have them do. If that gets you logged into your account then you can change the User ID and password to what you want it to be.
And if you are getting a different error message still I would try the temp User ID and password and see if that gets you in. And one other thing make sure that your ATT sign in screen says Sign In To Directv.
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ACG2x
Footballguy
I got it fixed a little earlier today. Had a DTV rep transfer me to the tech support team. Held there for over an hour and got a guy who tried resetting my password. That didn’t work.
He then said he needed to escalate the ticket and their escalated team would call me back in 24-48 hours. The only thing he’d tried is resetting my password. I told him last year when this happened they just switched the email my account was assigned to and it worked.
He was going to just let my ticket be transferred and not do anything else but I insisted he switch the email account and humor me. He did and lo and behold it worked. Can sign in normally now.
So held for an hour+ and ended up coming up with my own solution. Sigh lol - it’s fixed now.
Has anybody in the past accepted a reconnect deal, then disconnect again, and then be able to get another reconnect deal? I accepted an offer and the Win Back rep reconnected me without authorizing HD and DVR so after I got that authorization my price is increased by $20 over the offer I thought I was getting. So I want to disconnect again and then see if I can get another reconnect offer but I'm not sure if having just accepted a reconnect offer that I will not get another one offered right away? Any advice is appreciated.
nirad3
Footballguy
Here I was, mindful of this thread and ready to go check the most current posts, and I ended up getting a good deal without checking the thread. Why? Because I called on Friday to get the Longhorn Network so I would be able to watch my Texas Longhorns the next evening, and after about 30 minutes (hold time included), I got the Sports Pack for $8.99/mo for 3 months then $13.99 for the fourth month. Cool. I was going to wait until this or next week to call and try getting my bill lowered and the Ticket.
Welp, the off-shore rep proceeds to tell me what my monthly charges were to be after adding said Sports Pack and I nearly fell off the chair. Over $200! So I log on to my account and see that they had added $66 to my bill for the Ticket. Wrong, last year I know that I had set up to not auto-renew. So I get fairly agitated and tell the guy I need to talk to the Retention Department. After another hold, I'm talking to an English-speaking dude who was very accommodating. He was able to get my bill lowered to $87/mo. for my current package but was not able to get the Ticket added. I told him I wanted the same thing as I got this time last year. Wasn't able to. So I set my disconnect date.
Oh, and magically I was eligible to be transferred to their "VIP Desk" to see if there was something they could do. Another hold, and spoke to a girl who knew her stuff. Was able to add the Ticket, and kept the $87/mo with Sports Pack. Only thing missing from what I got this time last year was the $200 Visa gift card. Was really looking forward to that.... but I didn't have to call back or wait for a call from them. Handled it all in one fell swoop. Yeah, it took me 2 hours but I got the Ticket and I'm well under $87 for a solid set of channels.
Looks like I'll be doing this again next late August/early September. Pain in the rear but it gets what you need.
Welp, the off-shore rep proceeds to tell me what my monthly charges were to be after adding said Sports Pack and I nearly fell off the chair. Over $200! So I log on to my account and see that they had added $66 to my bill for the Ticket. Wrong, last year I know that I had set up to not auto-renew. So I get fairly agitated and tell the guy I need to talk to the Retention Department. After another hold, I'm talking to an English-speaking dude who was very accommodating. He was able to get my bill lowered to $87/mo. for my current package but was not able to get the Ticket added. I told him I wanted the same thing as I got this time last year. Wasn't able to. So I set my disconnect date.
Oh, and magically I was eligible to be transferred to their "VIP Desk" to see if there was something they could do. Another hold, and spoke to a girl who knew her stuff. Was able to add the Ticket, and kept the $87/mo with Sports Pack. Only thing missing from what I got this time last year was the $200 Visa gift card. Was really looking forward to that.... but I didn't have to call back or wait for a call from them. Handled it all in one fell swoop. Yeah, it took me 2 hours but I got the Ticket and I'm well under $87 for a solid set of channels.
Looks like I'll be doing this again next late August/early September. Pain in the rear but it gets what you need.
Drunken knight
Footballguy
I typically like watching ST game mix. Yesterday I watched games on RedZone... Not sure if I need ST. Unless they make me a wonderful offer and it is painless, I think I am going to stick with Youtube Tv, with a few firesticks for the other tvs that don't have the app.
Zegras11
Footballguy
I canceled like a month ago. Got one phone call a few hours later, and then nothing since. No emails. Might be because my dish was down and I just told them to cancel.
Youtube TV and the app are great. I only need RZ and it ran great yesterday.
After playing the game for years, I'm so glad I don't have to deal with the ATT #### show any longer.
Drunken knight
Footballguy
That's it for me. I am willing to spend a little bit of time doing it, but with the billing errors and not getting what was promised I am not going to spend the time on the phone to resolve it. This is probably it for a while. Went around the house removing Directv equipment today.
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I had submitted a BBB complaint about my deal offer. To give ATT a bit of credit someone from Office Of The President called me to tell me that some additional discounts have been placed on my account and according to her my bill for Choice all inclusive with receiver, HD, and DVR fees will be $34.98/month plus tax. It will end up being a bit more after whatever the annual increase will be in February. This person gave me her direct phone number and told me to call her if my next bill does not show the discounts. When I look online I don't see the extra discounts she told me were on my account so I'll see when I get my next bill.
My previous posts still apply that the annual song and dance is a pain and the ATT customer service isn't close to Directv. But to be fair my BBB was quickly responded to so if anyone else has issues then submitting a BBB complaint might be a way to go.
My previous posts still apply that the annual song and dance is a pain and the ATT customer service isn't close to Directv. But to be fair my BBB was quickly responded to so if anyone else has issues then submitting a BBB complaint might be a way to go.
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skol asylum
Footballguy
Made the yearly call. Said cancel service. Loyalty department reviewed my account and offered me the standard $60 off a month for my Xtra package. I asked for NFL Sunday Ticket Max. No offers for that on my account. I said go ahead and cancel. He said let me do some checking. Took a while but he said his supervisor allowed it. I verified it was Max as he didn't seem to know which. He was going to process the order and I asked about gift cards. Said my friends were getting $200 gift cards. No other offers available. Said every account is different. I said what about movie channels. No offers. I could have done the disconnect in a week and probably gotten a little more but didn't feel like the hassle. So bill knocked down $60 a month and free football. Good enough. Double checked and shows on my account. No disconnect / reconnect issues to deal with. 20-25 minute call. See ya next year.
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