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Can you negotiate with DirecTV? (3 Viewers)

We'll see what happens. Just set cancel for later this week. Rep wouldn't offer anything more than $5 per month for 12 months. Part of the problem is that my credits of $33 and $10 don't expire until September. He suggested waiting until then to see what offers would be there. He also offered 1/2 price NFL at the very end. 

I'm a little anxious about it as I am still under contract thru Sept. 2017 and I actually disconnected this time last year and got hooked up with the 2015 big deal. Regardless if I get a call or email in the next few days from them, is my move to wait for cancel to actually happen before I call them?

 
I also got a bad vibe when they thanked me for being with them since 2015. They said last year that my one day disconnect wouldn't impact my start date of 2003 but they were talking out of their ###. Not sure how much the long term concept matters, but still. 

 
houston said:
We'll see what happens. Just set cancel for later this week. Rep wouldn't offer anything more than $5 per month for 12 months. Part of the problem is that my credits of $33 and $10 don't expire until September. He suggested waiting until then to see what offers would be there. He also offered 1/2 price NFL at the very end. 

I'm a little anxious about it as I am still under contract thru Sept. 2017 and I actually disconnected this time last year and got hooked up with the 2015 big deal. Regardless if I get a call or email in the next few days from them, is my move to wait for cancel to actually happen before I call them?
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I was going to give advice and then I had better thoughts.  Good luck!

 
Question regarding HD DVR receiver.  The last couple of days the receiver has been freezing when we turn it on from being "cold" (off for an extended period of time).  The receiver turns on, and you can push a few buttons, but with in a few "pushes" the screen freezes.  The only way to fix is to "reboot" with the orange button.  Then everything works fine while the TV is on. Anyone else have a similar experience?

If we are going to need a new box (this one is probably 10 years old and we don't have any of the insurance), are we going to have to pay for a new one?

 
No they'll likely replace that box with a similar, might be refurbished, model at no cost. They'll probably try to up sell you into a genie to lock you into a contract. 

 
good news in that my service didn't turn off last night (scheduled for Thursday) that's progress from how last year was handled. 

 
Sirius is a little different. I have to set a reminder in my phone to cancel every 6 months or they'll renew me at list price. When I cancel, they immediately give me a discounted rate. Past two have been 5 months for $20 and 6 months for $25. Just one car, no internet. 

 
Don't Noonan said:
I still haven't received a call back from a manager at Directv saying they reviewed the recorded phone call.  Shocker.  At least I have tv service in the mean time.  

I think the reason I got stonewalled was because I called in 3 or 4 months ago about movie channels and they gave me some deal, like 3 months free of starz/showtime and half off HBO Cinemax.  I think because I had active discounts going no new ones were available.
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I got a few emails today saying my programming had been changed.  I had been waiting for a call from a supervisor to honor the deal I was given on Saturday.   I called Directv and found out the big deal package has been added to my account.  Only thing is the gift card address I was told to go to doesn't work.   The rep said they may be sending me one and to wait and see.

I probably spent 12 hours on the phone this year and was without service for 2 days.  Awful experience I am not sure it was worth it.

 
avoiding injuries said:
Sirius is a little different. I have to set a reminder in my phone to cancel every 6 months or they'll renew me at list price. When I cancel, they immediately give me a discounted rate. Past two have been 5 months for $20 and 6 months for $25. Just one car, no internet. 




 
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Do you know they wouldn't offer anything but $20/mo. to new customers???   What the #### is wrong with these people????!!!!!

 
Called Tuesday night and set up a cancellation date for Saturday.  Woke up this morning to find my service disconnected and a confirmation email that my account has been disconnected.

Is this going to cause me any problems when calling for the Big Deal?

 
FreeBaGeL said:
Called Tuesday night and set up a cancellation date for Saturday.  Woke up this morning to find my service disconnected and a confirmation email that my account has been disconnected.

Is this going to cause me any problems when calling for the Big Deal?
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It shouldn't unless they pull the Dont Noonan treatment on you. Just call and say you received the big deal email. Then if they forget what all comes with the big deal, remind them.

 
Called 866# referenced earlier in this thread. Lied about getting the big deal email.  Free Sunday ticket max, gift card, but the monthly $ discount is still about the same as last year's. 

However, service still not turned on yet. We'll see.

 
I cancelled as of last night.  Called this morning, talked about Big Deal email.  Got the $45 credit, free ST Max.  Didn't care about movie channels.  Wouldn't give me visa gift card unless I upgraded to a dvr (we don't pay for that) and 2 year commit.  Liked the 1 year commit so passed.  Big thing is my bill is $40/month for one year with free Sunday Ticket and Red Zone.  Thanks footballguys!

 
rail said:
Called 866# referenced earlier in this thread. Lied about getting the big deal email.  Free Sunday ticket max, gift card, but the monthly $ discount is still about the same as last year's. 

However, service still not turned on yet. We'll see.
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I had no luck calling the 855 # but when I called the 866 # the rep gave me the big deal offer.  However, she only turned my service back on.  Only after trying to watch a premium movie channel that wasn't on did I realize something was wrong.  I called again and was told none of the "big deal" discounts were on my account.   The issue was escalated to a supervisor who fixed the issue when she listened to the recorded phone call.

 
On the phone now.. Just said I was going to cancel, nothing else yet..

No discounts were left on my bill and due to that she was already offering to get me all the discounts I had before. Back on hold now as she "looks into the NFL Ticket"..

Then we'll play the game for GC and Movies channels.. Working from home so doesn't hurt me to have her on Speaker phone while I work :)

 
snogger said:
On the phone now.. Just said I was going to cancel, nothing else yet..

No discounts were left on my bill and due to that she was already offering to get me all the discounts I had before. Back on hold now as she "looks into the NFL Ticket"..

Then we'll play the game for GC and Movies channels.. Working from home so doesn't hurt me to have her on Speaker phone while I work :)
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Maybe it's just me today but I'm having fun with this call.. She came back with $99 NFL ticket  plus those previous discounts... Told her, nope, let's just set cancellation for Monday night...
Wait, wait sir.. If you cancel you'll lose the offers... What would it take to NOT set cancellation..

Told her.. The Discounts, NFL Ticket Max and the gift card... Back on hold.. :lol:

 
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and done.. cancellation set for Monday night.. Best she could do was $49 for NFL ticket, no GC..

When I said no thanks please set cancellation for Monday she replied: "OK, understand that all the offers I've given you will no longer be available after this call"..

I said I understood... but wanted to say... yea, I know.. I'll get better ones later lady ;)

So got the spew on the Recovery Kit and all the other "normal" BS.. and now we wait.

 
Just called the 866 number and they told me I have to call back tomorrow as I haven't been disconnected long enough.

Hopefully I'm not about to get Noonaned.

 
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Back in May I did the disconnect dance and got a 2 year lock in at $58/mo and STM and was happy. Looked at my bill tonight and found that wasn't really what I got. Turns out most of the discounts were for 12mos and no STM. So I set my disconnect date for 9/3 and told them I'd pay the early termination fee. Am I pretty much screwed here?

 
simsarge said:
Back in May I did the disconnect dance and got a 2 year lock in at $58/mo and STM and was happy. Looked at my bill tonight and found that wasn't really what I got. Turns out most of the discounts were for 12mos and no STM. So I set my disconnect date for 9/3 and told them I'd pay the early termination fee. Am I pretty much screwed here?
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No not at all. Many have got the deal when in contract.  Give em hell !!!

 
Might have gotten " Noonan " .. Set cancellation for This upcoming Monday night, but received the "Service Disconnected as of August 25th" Email today ..

Asked the wife to check and as of this morning we still have service, but our account on the DirectTV site says" Account disconnected" ...

Will have to call in soon and "pretend" the email said "BIGDEAL" rather then disconnected..  :oldunsure:

 
JaxBill said:
Stay on top of your GC. They seem to have lost mine and after speaking to three people I ended up in the right department but the CSR computer had issues.
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So when I called last week they escalated the incident and told me I should hear something in 3 - 5 business days. Still not seeing anything so I called again and they escalated again and told me I should receive a call back in 48 hours.

 
Last year they disconnected me a few days earlier than it was set for. This year was set for yesterday, but my programming is still on today.

Now I get to do another 30 minute dance later today on the phone to re-do my cancellation, maybe they'll have some sympathy on me for the troubles and just hook me up with the pricing I need. At this point I'd take credits to keep my regular bill at a consistent amount, and 1/2 price ST Max. 

What's the 866 # you're talking about? I've got 855 written down for my post cancel phone call. 

 
houston said:
Last year they disconnected me a few days earlier than it was set for. This year was set for yesterday, but my programming is still on today.

Now I get to do another 30 minute dance later today on the phone to re-do my cancellation, maybe they'll have some sympathy on me for the troubles and just hook me up with the pricing I need. At this point I'd take credits to keep my regular bill at a consistent amount, and 1/2 price ST Max. 

What's the 866 # you're talking about? I've got 855 written down for my post cancel phone call. 
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I posted the 866 # because back when I was getting stonewalled on the 855 # I went on chat on the directv website and they gave me that number to call.  

However, I think calling the 855 # should be your 1st call and use the 866 # if that doesn't work.

 
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snogger said:
Might have gotten " Noonan " .. Set cancellation for This upcoming Monday night, but received the "Service Disconnected as of August 25th" Email today ..

Asked the wife to check and as of this morning we still have service, but our account on the DirectTV site says" Account disconnected" ...

Will have to call in soon and "pretend" the email said "BIGDEAL" rather then disconnected..  :oldunsure:
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I originally had placed a disconnect date 5 days out but then called again and cancelled immediately.   The key to calling the 855 # is your service has to be disconnected or they have zero deals to offer.

 
Don't Noonan said:
snogger said:
Might have gotten " Noonan " .. Set cancellation for This upcoming Monday night, but received the "Service Disconnected as of August 25th" Email today ..

Asked the wife to check and as of this morning we still have service, but our account on the DirectTV site says" Account disconnected" ...

Will have to call in soon and "pretend" the email said "BIGDEAL" rather then disconnected..  :oldunsure:
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I originally had placed a disconnect date 5 days out but then called again and cancelled immediately.   The key to calling the 855 # is your service has to be disconnected or they have zero deals to offer.
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Well crap.... Got the email that we have been disconnected and when I log in to DirectTV it says service was disconnected..
Called home and wife says we still have service.

I called the 855 number and the Rep said: "Sorry our system doesn't show you as being disconnected , let us call you back."  :oldunsure:

 
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When i disconnected mine, i set the time up for Midnight Friday, I received the email that night, but I still had service Saturday morning, at least until Noon, when I had to leave. When i returned home around 7pm, my service was disconnected. Called that Monday and got the deal. 

 
snogger said:
Well crap.... Got the email that we have been disconnected and when I log in to DirectTV it says service was disconnected..
Called home and wife says we still have service.

I called the 855 number and the Rep said: "Sorry our system doesn't show you as being disconnected , let us call you back."  :oldunsure:
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noonaned

 
BroncoFreak_2K3 said:
snogger said:
Well crap.... Got the email that we have been disconnected and when I log in to DirectTV it says service was disconnected..
Called home and wife says we still have service.

I called the 855 number and the Rep said: "Sorry our system doesn't show you as being disconnected , let us call you back."  :oldunsure:
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noonaned
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yep.. Officially Noonaned .. :angry:

Called the 855 twice today.. Both times told that they couldn't help me for 48 hours as it would take that long for the deals to show up in the system..

The game played me this time :kicksrock:  

 
Oh I love this time of year. 

Tuesday rep didn't set my cancel and didn't save any notes from our 30 minute call, so as if it never happened.

Got a very helpful rep today. She admitted her hands were tied with what she could offer based on my current credits still having a few weeks to go and my contract going for another year. She tried to talk me into a discounted Sunday Ticket, knowing that I could likely get better base rate offers in a month. I passed, knowing you're always at the mercy of that day's rep. I've also seen plenty of times where they aren't willing to help if you've had recent activity/credits. This rep was great though, looked into all kinds of offers, gave me some pros/cons of Dish and Comcast, and assured me that DTV would provide some great offers if I ever decide to come back. 

So I'm set for real this time (I hope) for cancel Sunday night. I didn't have time this weekend to mess with it, and we'll need a tv at some point. Fingers crossed that I'll have an email offer waiting for me by this time Monday.

This might be common knowledge, but I didn't realize that all the Sunday Ticket streaming options are now tied to the regular package. Sounds like RZ and shortcuts are the only things unique to Max. She said offers for stand alone RZ typically pop up in September. 

 
simsarge said:
Back in May I did the disconnect dance and got a 2 year lock in at $58/mo and STM and was happy. Looked at my bill tonight and found that wasn't really what I got. Turns out most of the discounts were for 12mos and no STM. So I set my disconnect date for 9/3 and told them I'd pay the early termination fee. Am I pretty much screwed here?
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Turns out they thought 9/3 meant 9:30 this morning. Service is off and the Sorry to see you go email is in my inbox.

So How long do I wait before calling about the Big Deal (whatever it is)?

 
These ####ers have been jacking me around over a $200 Visa I was supposed to get when I re-signed up after moving. Just today, after being on the phone for an hour and being transferred 4 times, I finally hung up. I shouldn't even have to be on the line at all. I didnt get it, take care of it. Me telling the story five times is ridiculous.  :rant:

 
simsarge said:
Turns out they thought 9/3 meant 9:30 this morning. Service is off and the Sorry to see you go email is in my inbox.

So How long do I wait before calling about the Big Deal (whatever it is)?
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I called the same day that my service was turned off (like you, early) and the guy said there were tons of offers on my account but he couldn't actually put any of them in.  Went and talked to a supervisor and he said I had to wait 24 hours from the actual disconnect before he could apply them.  Going to call back in a few hours when that 24 hours is up.

 
simsarge said:
So what exactly does the "Big Deal" email offer?
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Discounts, NFL Ticket Max for free, $200 Gift Card, movie channels free for 3 months.  I got all but the gift card last year.. Pushed for the Gift Card this year, was told not available, set my cancellation for Monday, they turned off service this morning at Midnight..

Trying to decide now if 2 days of no TV is worth the $200 Gift card as they did give me the other offers again.... Guess I still have NetFlix and the "real world" :oldunsure:

 
simsarge said:
Trying to figure out what the Big Deal is if they ask. I think, from what I've read so far,,2 mos of $20 off the bill, Free ST Max, 3 mos Free movie channels (All? certain ones?), $200 Gift Card

Instead of going, "Ummm well, I thinks it something like this.."
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google it. Was pretty easy to find before I called.

 
Called the 855# and got $40 off my bill for 12mos, STMax, $200 GC, and a player to be named later. PITA, but it works. Under contract for another 20 mos, so I'll see what I can fenangle in another year.

thanks gents

 
Called 866 number and got Noonaned.  She basically treated me like a new customer.  No mention of discounts or anything just what packages she could sign me up for.  When I said no thanks she was pretty much like "OK see ya later".

Tried the 855 number and they had the big deal.  Offered $47 off ($37 + $10 auto bill pay) and free ST max right away.  Then offered the $200 GC when I declined.  Wouldn't give me any free movie channels.

Now hopefully it all goes into effect properly.  Still waiting for the service to come back on.

 
snogger said:
yep.. Officially Noonaned .. :angry:

Called the 855 twice today.. Both times told that they couldn't help me for 48 hours as it would take that long for the deals to show up in the system..

The game played me this time :kicksrock:  
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My service went off on a Friday night and I call the 855# on Saturday.  Got the same 48 hour line.  Called the normal DirecTV number (800-347-3288) and when it asked if I was a customer (although I technically wasn't at that point) I said "Yes."  Instead of sending me to a service rep, I got billing.  She sent me to a sales professional, who ultimately got me to retention (I think).  Mentioned "Big Deal" and she mentioned a "win back offer."  Got the Big Deal from her.  Took about 20 minutes.

May be worth a try?

 
FreeBaGeL said:
Called 866 number and got Noonaned.  She basically treated me like a new customer.  No mention of discounts or anything just what packages she could sign me up for.  When I said no thanks she was pretty much like "OK see ya later".

Tried the 855 number and they had the big deal.  Offered $47 off ($37 + $10 auto bill pay) and free ST max right away.  Then offered the $200 GC when I declined.  Wouldn't give me any free movie channels.

Now hopefully it all goes into effect properly.  Still waiting for the service to come back on.
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So service was only off for 24 hours?? and was your service actually  disconnected??

I ask as even though my online account says disconnected and we got the disconnected email and two rep's I talked to at 855 told me they showed the account disconnected, my wife tells me we still have service :oldunsure:

 
Titans_fan said:
My service went off on a Friday night and I call the 855# on Saturday.  Got the same 48 hour line.  Called the normal DirecTV number (800-347-3288) and when it asked if I was a customer (although I technically wasn't at that point) I said "Yes."  Instead of sending me to a service rep, I got billing.  She sent me to a sales professional, who ultimately got me to retention (I think).  Mentioned "Big Deal" and she mentioned a "win back offer."  Got the Big Deal from her.  Took about 20 minutes.

May be worth a try?
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kind of my plan IF service actually gets disconnected.. I'll call tomorrow and see what they say.. But as I just posted above, my wife tells me everything is still working even though everything tells me we are disconnected. :mellow:

 
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