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Can you negotiate with DirecTV? (2 Viewers)
- Thread starter oukurt
- Start date
skol asylum
Footballguy
avoiding injuries
Footballguy
Wedding next month. This will be their gift.johnnyrock62000 said:
Wingnut
Footballguy
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gianmarco
Footballguy
So how did you get everything? And what is everything? If easier, just direct me to the post that has it. I looked back last couple pages and seems it came up before then and I don't know how far back to go to see what "it" is.
Zegras11
Footballguy
I kept it simple.
I want to cancel. Switching to DISH because they have End Zone for $54.99 per month. Then blah, blah, blah 15 minutes of them giving you crappy deals. No thank you, please cancel and send return boxes. I set my date 4 days away because that was my monthly billing date I was paid through. She set date, confirmed sending return boxes.
90 minutes later I get a call from (210) number and get bill lowered from $119 to $71, free Sunday Ticket Max and $200 Gift Card. Others get 3 months of HBO/SHOW. I didn't ask for it.
Someone else in the thread used the Dish script and I had a friend use the same script and all three of us got a call withing two hours. None of this other crap the others are going through. Google "Big Deal" to see full offer. Because they called me back so quick, I told them a friend of mine got that email two months ago when he canceled. My gut feeling is that they don't like losing people to DISH and then is a higher priority than other types of cancels.
What a maddening experience this year. I should've known better and not messed with things since I'm still under contract til 2017.
Ive spent hours on the phone with them this week and have advanced nothing. It took 3 calls yesterday to get my service property reinstated. I'll try again later this month once my credits expire and I pass the one year mark on the two year contract. Many reps have said they are handcuffed til those credits flip.
Today, the first rep forgot to flip HD back on, not a huge deal. Second call to fix this and the rep is bad at math so she implies that my pricing is higher than what quoted earlier. This angers me. Then she claims to need my access card # to turn the HD back on. Obviously not true. Third rep nice but pretty clueless. Had me reset receiver to see if HD would appear before she even added it back to my account. I had to guide her through what to do. And don't get me started on how confused they are when they need to reactivate the mlb package that's already been paid for in full.
Whether this year or next, I need to get the end of my credits/contracts to occur in spring to avoid this annual scramble at fb season.
Ive spent hours on the phone with them this week and have advanced nothing. It took 3 calls yesterday to get my service property reinstated. I'll try again later this month once my credits expire and I pass the one year mark on the two year contract. Many reps have said they are handcuffed til those credits flip.
Today, the first rep forgot to flip HD back on, not a huge deal. Second call to fix this and the rep is bad at math so she implies that my pricing is higher than what quoted earlier. This angers me. Then she claims to need my access card # to turn the HD back on. Obviously not true. Third rep nice but pretty clueless. Had me reset receiver to see if HD would appear before she even added it back to my account. I had to guide her through what to do. And don't get me started on how confused they are when they need to reactivate the mlb package that's already been paid for in full.
Whether this year or next, I need to get the end of my credits/contracts to occur in spring to avoid this annual scramble at fb season.
Hawks64
Footballguy
Don't Noonan
Footballguy
Mr.Pack
Footballguy
I was too. One year left exactly. Seems things tightened up the later it got. I got a great deal in about 15 mins, following the "actually cancel" script. I called mid July
Tackling Dummies
Footballguy
Called to cancel service this upcoming Wed, was given an offer to reduce my bill by $8/month and declined.
Don't Noonan
Footballguy
DA RAIDERS
Footballguy
can someone post the tracking site for the gift cards please.
bill is -14.52 this month
bill is -14.52 this month
tommyboy
Footballguy
just called the 800-531-5000 customer service number and said "customer retention" then "cancel service"
shortly later transferred to a lovely young girl from West Virginia who gave me $50 off per month for a year, free NFL Sunday Ticket Max, Free HBO for 3 months and a free equipment installation/upgrade at home which will result in a new extra HD receiver to go into our kids bonus room, plus they have to run a bunch of cable through the walls to wire it.
I think i just made about $1500 net profit based on what they had been charging me
shortly later transferred to a lovely young girl from West Virginia who gave me $50 off per month for a year, free NFL Sunday Ticket Max, Free HBO for 3 months and a free equipment installation/upgrade at home which will result in a new extra HD receiver to go into our kids bonus room, plus they have to run a bunch of cable through the walls to wire it.
I think i just made about $1500 net profit based on what they had been charging me
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Johnny Rock
Footballguy
I got my GC envelope before the email even came. A few days after the email I found the GC in a pile of junk mail.
skol asylum
Footballguy
Bob Sacamano
Footballguy
Timmay
Footballguy
Don't Noonan
Footballguy
Gift card came in mail yesterday
Peak
Footballguy
snogger
Footballguy
Nope.. nothing from them pre-cancel date and nothing after... gave up on them for 2 years.
Packaging our phone, internet & dish with a locked in rate for 2 years will save us $360 per year.
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Mr.Pack
Footballguy
Nice, but it sucks at the same timeNope.. nothing from them pre-cancel date and nothing after... gave up on them for 2 years.
Packaging our phone, internet & dish with a locked in rate for 2 years will save us $360 per year.
Fat Nick
Footballguy
Called last night to try and negotiate some stuff...the guy I got was a real dud. He offered me $5 off my bill for 6 months. I told him that was crazy. I'm still under contract for 1 year, but I've gotten at least SOMETHING in the past. I need to come with more ammo I guess.
Has anyone gotten a really bad offer, called back a few days later, and tried again, and gotten something different/better? Does the person you talk to matter?
Has anyone gotten a really bad offer, called back a few days later, and tried again, and gotten something different/better? Does the person you talk to matter?
Hawks64
Footballguy
Golden Gopher
Footballguy
I've had DirecTV since 2002 (except for a short stint when I was in the middle of nowhere in ND), and I don't think I've ever paid full-price for the NFL package. I've usually negotiated and gotten it for free, and I think there may have been a year or two where I paid a small percentage of the overall price. Plus, I've moved around a bunch (at least 5-6 moves with them), and they typically give me the "mover's package" which is similar to what a new customer would get (including the Ticket).
This year, I waited until the last minute to call (for no other reason than I have been really busy). It suddenly dawned on me yesterday that I hadn't looked into it, and I noticed that my bill had recently gone up. Turns out that the bill did indeed increase because of the NFL ticket installments. What's interesting is that they didn't start charging me until August this year (it used to be something like May). But, from previous experience, I knew that I had to call before tonight's kickoff, or I could be locked into paying for the package (at least that's what they say... no partial/full refunds once the season is underway).
So I call them last night... I was on hold for a good 10-15 minutes, waiting to speak to a rep. Finally got through, and told the guy that I couldn't afford to pay $150/month for TV. He said that he could cancel the Sunday Ticket, which would drop it to about $105/month. I said that that's great, but I also noticed on my bill that I'm on Month 11 of 12 for about $35/month in discounts. So, in other words, after this month, my bill will increase by $35, which puts me back in the $140 range. I said that I need it to be down in the $75/month range, like it was a year ago, or I'll be forced to consider cancelling. I said that I can get bundled cable/internet for roughly $100/month.... Right now I'm paying $60 for internet alone (on top of my DTV bill). He said no problem.... I can send you to the cancellation department, if that's what you want to do. I said sure.
On hold for another 2-3 minutes, then a guy named Will picks up. I'm pretty sure I've talked to Will before. He asks a couple of questions, says that he notices that I'm a long-time loyal customer, and asks if he can attempt to come up with a deal that will make me satisfied. I say sure. He says that he has to walk across the room to speak to his supervisor, and puts me on hold for about 3 minutes. Gets back on the phone, and says that the best he can do is offer me the Sunday Ticket Max ($350 value) for $100.... Four installments of $24.99 basically. Asks if that works, and I pause for a minute (thinking). He says he can reimburse me for the first installment (knocking the ticket max down to $75 over three months). I say that it sounds OK, but I'm concerned about my bill jumping up by $35 next month. I go on to tell him that I'm tired of calling every 6 months or so to "haggle" about my bill. Why can't they just give me (the loyal long-time customer) the best deal available, without the hassle? He laughs, and says that, unfortunately, the hassle is a necessary evil. Many customers just pay their bill, no questions asked. For people like me, though, if I want to get the best deal, it's necessary to call in every 6-12 months, and ask for the best "discounts" available. He said to ask for the Loyalty department....which I thought was funny.... Very different than what the first guy called it (Cancellation Dept). Will went on to make some small talk, and explained further how the Marketing Department has control over the discounts, and his dept does not.
Long story short....
Ticket Max for $75 (3 installments of $24.99)
He threw in a free service call (which I think I have coming anyway, since it's been a year since I moved). But, whatever, I want to add a TV in my garage. He did mention that it would cost an additional $7/month for the added line/receiver/box.
Discounts expire this month, but they'll have more available if I call after September 21.
Knocked off $10 for Showtime and $7 for Sports pack, so my combined cost for those two packages is something like $7.99/month for the next 6 months. Of course, that just means that I'll be calling for more discounts in 6 months, which is a pain, but I guess it's worth it. If I have to make 1-2 phone calls per year, to keep my bill under $100 (and get the Ticket free/discounted in the process), I suppose I can live with that.
This year, I waited until the last minute to call (for no other reason than I have been really busy). It suddenly dawned on me yesterday that I hadn't looked into it, and I noticed that my bill had recently gone up. Turns out that the bill did indeed increase because of the NFL ticket installments. What's interesting is that they didn't start charging me until August this year (it used to be something like May). But, from previous experience, I knew that I had to call before tonight's kickoff, or I could be locked into paying for the package (at least that's what they say... no partial/full refunds once the season is underway).
So I call them last night... I was on hold for a good 10-15 minutes, waiting to speak to a rep. Finally got through, and told the guy that I couldn't afford to pay $150/month for TV. He said that he could cancel the Sunday Ticket, which would drop it to about $105/month. I said that that's great, but I also noticed on my bill that I'm on Month 11 of 12 for about $35/month in discounts. So, in other words, after this month, my bill will increase by $35, which puts me back in the $140 range. I said that I need it to be down in the $75/month range, like it was a year ago, or I'll be forced to consider cancelling. I said that I can get bundled cable/internet for roughly $100/month.... Right now I'm paying $60 for internet alone (on top of my DTV bill). He said no problem.... I can send you to the cancellation department, if that's what you want to do. I said sure.
On hold for another 2-3 minutes, then a guy named Will picks up. I'm pretty sure I've talked to Will before. He asks a couple of questions, says that he notices that I'm a long-time loyal customer, and asks if he can attempt to come up with a deal that will make me satisfied. I say sure. He says that he has to walk across the room to speak to his supervisor, and puts me on hold for about 3 minutes. Gets back on the phone, and says that the best he can do is offer me the Sunday Ticket Max ($350 value) for $100.... Four installments of $24.99 basically. Asks if that works, and I pause for a minute (thinking). He says he can reimburse me for the first installment (knocking the ticket max down to $75 over three months). I say that it sounds OK, but I'm concerned about my bill jumping up by $35 next month. I go on to tell him that I'm tired of calling every 6 months or so to "haggle" about my bill. Why can't they just give me (the loyal long-time customer) the best deal available, without the hassle? He laughs, and says that, unfortunately, the hassle is a necessary evil. Many customers just pay their bill, no questions asked. For people like me, though, if I want to get the best deal, it's necessary to call in every 6-12 months, and ask for the best "discounts" available. He said to ask for the Loyalty department....which I thought was funny.... Very different than what the first guy called it (Cancellation Dept). Will went on to make some small talk, and explained further how the Marketing Department has control over the discounts, and his dept does not.
Long story short....
Ticket Max for $75 (3 installments of $24.99)
He threw in a free service call (which I think I have coming anyway, since it's been a year since I moved). But, whatever, I want to add a TV in my garage. He did mention that it would cost an additional $7/month for the added line/receiver/box.
Discounts expire this month, but they'll have more available if I call after September 21.
Knocked off $10 for Showtime and $7 for Sports pack, so my combined cost for those two packages is something like $7.99/month for the next 6 months. Of course, that just means that I'll be calling for more discounts in 6 months, which is a pain, but I guess it's worth it. If I have to make 1-2 phone calls per year, to keep my bill under $100 (and get the Ticket free/discounted in the process), I suppose I can live with that.
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Bob Magaw
Footballguy
[Cross-posted from SP Sunday Ticket thread]
I inquired about leaving in June (1-2 months were remaining on the current two year contract). They offered $50 off for a year, by reducing the content tier and downsizing boxes (4 - 2), got bill to $40. Turned out it was $40 for 12 mo., another $10 rolled off after three months (now $50). Asked for free ST, got it, though had to sign on for 12 mo. (old two year agreement expired during the Summer). Could get new equipment, but that would entail a two year agreement, already have a genie and happy with it, so not going that route.
I inquired about leaving in June (1-2 months were remaining on the current two year contract). They offered $50 off for a year, by reducing the content tier and downsizing boxes (4 - 2), got bill to $40. Turned out it was $40 for 12 mo., another $10 rolled off after three months (now $50). Asked for free ST, got it, though had to sign on for 12 mo. (old two year agreement expired during the Summer). Could get new equipment, but that would entail a two year agreement, already have a genie and happy with it, so not going that route.
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Binky The Doormat
Footballguy
tl:dr
Too busy enjoying my completely free Super Ticket, 3 mo. of movie channels, my $200 VISA gift card, and my $72 mo. service with 3 boxes.
Encyclopedia Brown
Footballguy
I was pleasantly surprised to learn that DirecTV is offering the football package free for those who subscribe to both them and AT&T.
Awesome. I have never had the NFL Package.
Awesome. I have never had the NFL Package.
Thank you to all the knowledge passed along here.
I had 8 months left on my contract. Cancelled. Never received a call or an email. Called the 855 # that was mentioned here. I didn't even have a chance to say anything about the email or the deal and the rep went directly into asking my name, phone number and TV preferences. Put me on hold for a second and came back with the deal. I had to ask for the gift card but got that too. Very easy.
I had 8 months left on my contract. Cancelled. Never received a call or an email. Called the 855 # that was mentioned here. I didn't even have a chance to say anything about the email or the deal and the rep went directly into asking my name, phone number and TV preferences. Put me on hold for a second and came back with the deal. I had to ask for the gift card but got that too. Very easy.
derek245583
Footballguy
bump so others can read thisAs it tends to get lost with so many pages, I'm posting the script for newbies that most here have found to work..
*note... some have found that they had to actually go through the cancellation before getting the deals, while others just the threat to cancel was enough
Call 1-800-531-5000
Get to retention's department
Confirm you are in retention's department
Request a cancellation 2 weeks out - they might try to entice you with sweet deals.. But if it isn't what you should get politely refuse.and Confirm cancellation date
Wait to receive "We want you back", "Let us make it right", "blah blah" call or email with special 855-407-3110 number and "BigDeal"
If you receive that email, great. Go ahead and call in as soon as you receive it.
If you DO NOT receive the email in a few days, call the 855-407-3110 number anyway and tell them you received the email
You may get turned down for "not being in their system" yet, If that is the case, ask if they can get you added to the system
No matter what they say, call back in 48 hours or so and try again
You may still have to haggle with them a bit to get everything listed in this thread ($200 GC, 12 month discounts on package, free 2015 Sunday Ticket Max, 3 months of premium movie channels, all requiring a 12 month commitment (24 months if you elect to receive new equipment)), but they also may just lay it all out there for you from the start
And me
Fantasy Girl
Footballguy
- All was great with my Big Deal offer last month...free gift card came about a week ago which I did not have to do anything for. However...today notice next bill came out and I'm being charged $171 for what should be $64. All full charges appear on bill with no discounts being applied. (Sunday Ticket Max is only thing not being charged for) Charged $53.99 for HBO, Starz, Showtime, Cinemax, no $10 credit for auto-pay no $35 discount on programming. I'm about to go MOP on this guy on the phone. I kept explaining the problem to him and he is trying to explain how the billing cycle works. Now he finally removed the movie channels and is all proud of himself to tell me I have a credit of $53.99 on my account because he got the movie channel off. He says is there anything else I can help you with...I said yes thank you...that's ONE of the 3 problems I'm calling about. How about getting those other discounts that started last month applied to my account as well?!!
![[icon]](/data/avatars/m/5/5167.jpg?1660313464){kind=avatar}
[icon]
Insoxicated
Called today... got a chipper upbeat guy and was very upfront:
"Hey man, I've been with you guys for a long time. We're trying to cut our bills and a buddy forwarded me a "big deal" email. Figured I'd see if you guys could do that we'll stay. If not, I'll set up an appointment to cancel" Sure Mr Icon... let's see what we can do.... (blah blah blah)
INITIAL OFFER:
• $55 off per month for 12 months
• Free Sunday Ticket Max
• $200 Visa Giftcard
• Free 8Mbps UVerse Internet (currrently with XFinity).
I balked at the slow speed of the internet, saying we stream a lot of TV as well, and that will be an issue compared to our 25MBps connection now.
HE COUNTERED:
• $35 off per month for 12 months ($420 savings)
• Free Sunday Ticket Max ($350 savings)
• $200 Visa Giftcard
• Free 45MBps Uverse Fiber Internet (Cancel $60/mo Xfinity - $720 savings)
TOTAL SAVINGS $1700 in 20 min phone call (most of which was just waiting on hold)
Deal... set the install date.
"Hey man, I've been with you guys for a long time. We're trying to cut our bills and a buddy forwarded me a "big deal" email. Figured I'd see if you guys could do that we'll stay. If not, I'll set up an appointment to cancel" Sure Mr Icon... let's see what we can do.... (blah blah blah)
INITIAL OFFER:
• $55 off per month for 12 months
• Free Sunday Ticket Max
• $200 Visa Giftcard
• Free 8Mbps UVerse Internet (currrently with XFinity).
I balked at the slow speed of the internet, saying we stream a lot of TV as well, and that will be an issue compared to our 25MBps connection now.
HE COUNTERED:
• $35 off per month for 12 months ($420 savings)
• Free Sunday Ticket Max ($350 savings)
• $200 Visa Giftcard
• Free 45MBps Uverse Fiber Internet (Cancel $60/mo Xfinity - $720 savings)
TOTAL SAVINGS $1700 in 20 min phone call (most of which was just waiting on hold)
Deal... set the install date.
money.never.sleeps
Footballguy
Same deal but also got a.samsung tablet free plus waived activation fee. Plus $$ off my phone bill next 3 months.. had other issues though because of my note 7 bundle package.Called today.
HE COUNTERED:
• $35 off per month for 12 months ($420 savings)
• Free Sunday Ticket Max ($350 savings)
• $200 Visa Giftcard
• Free 45MBps Uverse Fiber Internet (Cancel $60/mo Xfinity - $720 savings)
TOTAL SAVINGS $1700 in 20 min phone call (most of which was just waiting on hold)
Deal... set the install date.
Also was on phone hours past few weeks total with them. Basically if you play angry stupid card and threaten to walk you can get all of this plus tablet
avoiding injuries
Footballguy
Still no GC. Signed Aug 1-2... Called twice, saying its on its way...
Hawks64
Footballguy
Sorry GB you'll regret the at&t ####tastic internet. They run fiber to the neighborhood and then run it to your house over copper. It's essentially DSL. Sucks goat wangs.Called today... got a chipper upbeat guy and was very upfront:
"Hey man, I've been with you guys for a long time. We're trying to cut our bills and a buddy forwarded me a "big deal" email. Figured I'd see if you guys could do that we'll stay. If not, I'll set up an appointment to cancel" Sure Mr Icon... let's see what we can do.... (blah blah blah)
INITIAL OFFER:
• $55 off per month for 12 months
• Free Sunday Ticket Max
• $200 Visa Giftcard
• Free 8Mbps UVerse Internet (currrently with XFinity).
I balked at the slow speed of the internet, saying we stream a lot of TV as well, and that will be an issue compared to our 25MBps connection now.
HE COUNTERED:
• $35 off per month for 12 months ($420 savings)
• Free Sunday Ticket Max ($350 savings)
• $200 Visa Giftcard
• Free 45MBps Uverse Fiber Internet (Cancel $60/mo Xfinity - $720 savings)
TOTAL SAVINGS $1700 in 20 min phone call (most of which was just waiting on hold)
Deal... set the install date.
headcrack
Footballguy
[icon]
Insoxicated
buddy has it at his place not too far down the road and it works well. Going to keep Xfinity live for the 30 day trial to be sure everything is cool .
