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Can you negotiate with DirecTV? (1 Viewer)

A friend called this morning. He is moving and had set up a move but did not get any of the offers discussed in this thread. he called the regular number to and threatened to leave and was given everything including the $200 gift card. You can still get the gift card if you talk to someone at the regular number it seems.

 
Looks like everything reflected on the website now. Showing a $7 hbo credit for 6 months too. Lists sunday ticket not as sunday ticket max though even though it's noted in recent activity. Here's all the activity today. What a mess.

06/03/2015 XXXXXXXX XTRA - $33InstReb1-12m ($33.00) $0.00

06/03/2015 XXXXXXXX HBO - Save$7/6moHBO ($7.00) $0.00

06/03/2015 XXXXXXXX XTRA - $10/12mosCredit ($10.00) $0.00

06/03/2015 XXXXXXXX CHOICE XTRA CLASSIC - Disconnect Adj ($68.89) $0.00

06/03/2015 XXXXXXXX Base Package Savings - Charge $0.00 $0.00

06/03/2015 XXXXXXXX Base Package Savings - Charge $0.00 $0.00

06/03/2015 XXXXXXXX Agreement Applied - Charge $0.00 $0.00

06/03/2015 XXXXXXXX Programming Agreement - Charge $0.00 $0.00

06/03/2015 XXXXXXXX Gift Card Savings - Charge $0.00 $0.00

06/03/2015 XXXXXXXX NFL SUNDAY TICKET/MAX - Charge $0.00 $0.00

06/03/2015 XXXXXXXX NFL SUNDAY TICKET 2015 - Charge $0.00 $0.00

06/03/2015 XXXXXXXX XTRA - Charge $67.59 $0.00

06/03/2015 XXXXXXXX Regional Sports Fee - Charge $3.15 $0.00

06/03/2015 XXXXXXXX HBO - Charge $15.59 $0.00

06/03/2015 XXXXXXXX Advanced Receiver-DVR - Charge $8.67 $0.00

06/03/2015 XXXXXXXX CHOICE XTRA CLASSIC - Charge $68.89 $0.00

06/03/2015 XXXXXXXX Primary TV Free - PrimaryTVFree ($5.63) $0.00

06/03/2015 XXXXXXXX Primary TV - Charge $5.63 $0.51

06/03/2015 XXXXXXXX HBO - Gen Reten CRG ($17.99) $0.00

06/03/2015 XXXXXXXX Advanced Receiver-DVR - Disc Adj - DISC ($2.67) $0.00

06/03/2015 XXXXXXXX CHOICE XTRA CLASSIC - Disc Adj - DISC ($21.20) $0.00

06/03/2015 XXXXXXXX Primary TV Free - PrimaryTVFree $1.73 $0.00

06/03/2015 XXXXXXXX Primary TV - Disc Adj - DISC ($1.73) ($0.16)

06/03/2015 XXXXXXXX Regional Sports Fee - Disc Adj - DISC ($0.97) $0.00

 
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Willie I think you need to start a new script. How do you get the 200CC? GO!
Just call the regular number after you do everything. "Hey, i was told I'd be getting a link to a rebate form on the directv website for a $200 GC and it's not there."
you can go to directv.com/rebates and get it there
Right but they have to put the link there. it wasn't there until I said it was promised and hadn't arrived. Then she hit a button and there was the link.

 
for people who were told they didn't have to request the gift card and it would be mailed to them, did anything for that show up on your account?

they told me I'd have to wait 30 days and then it would be mailed. but, what if they screwed up like they did for Ol Willie here and never submitted that? man, I'll be pissed if I have to sit on hold for 2 hours with 8 people to get my GC a month from now.

 
Looks like everything reflected on the website now. Showing a $7 hbo credit for 6 months too. Lists sunday ticket not as sunday ticket max though even though it's noted in recent activity. Here's all the activity today. What a mess.

06/03/2015 XXXXXXXX XTRA - $33InstReb1-12m ($33.00) $0.00

06/03/2015 XXXXXXXX HBO - Save$7/6moHBO ($7.00) $0.00

06/03/2015 XXXXXXXX XTRA - $10/12mosCredit ($10.00) $0.00

06/03/2015 XXXXXXXX CHOICE XTRA CLASSIC - Disconnect Adj ($68.89) $0.00

06/03/2015 XXXXXXXX Base Package Savings - Charge $0.00 $0.00

06/03/2015 XXXXXXXX Base Package Savings - Charge $0.00 $0.00

06/03/2015 XXXXXXXX Agreement Applied - Charge $0.00 $0.00

06/03/2015 XXXXXXXX Programming Agreement - Charge $0.00 $0.00

06/03/2015 XXXXXXXX Gift Card Savings - Charge $0.00 $0.00

06/03/2015 XXXXXXXX NFL SUNDAY TICKET/MAX - Charge $0.00 $0.00

06/03/2015 XXXXXXXX NFL SUNDAY TICKET 2015 - Charge $0.00 $0.00

06/03/2015 XXXXXXXX XTRA - Charge $67.59 $0.00

06/03/2015 XXXXXXXX Regional Sports Fee - Charge $3.15 $0.00

06/03/2015 XXXXXXXX HBO - Charge $15.59 $0.00

06/03/2015 XXXXXXXX Advanced Receiver-DVR - Charge $8.67 $0.00

06/03/2015 XXXXXXXX CHOICE XTRA CLASSIC - Charge $68.89 $0.00

06/03/2015 XXXXXXXX Primary TV Free - PrimaryTVFree ($5.63) $0.00

06/03/2015 XXXXXXXX Primary TV - Charge $5.63 $0.51

06/03/2015 XXXXXXXX HBO - Gen Reten CRG ($17.99) $0.00

06/03/2015 XXXXXXXX Advanced Receiver-DVR - Disc Adj - DISC ($2.67) $0.00

06/03/2015 XXXXXXXX CHOICE XTRA CLASSIC - Disc Adj - DISC ($21.20) $0.00

06/03/2015 XXXXXXXX Primary TV Free - PrimaryTVFree $1.73 $0.00

06/03/2015 XXXXXXXX Primary TV - Disc Adj - DISC ($1.73) ($0.16)

06/03/2015 XXXXXXXX Regional Sports Fee - Disc Adj - DISC ($0.97) $0.00
Geezus that is complicated. I can't follow it.

 
for people who were told they didn't have to request the gift card and it would be mailed to them, did anything for that show up on your account?

they told me I'd have to wait 30 days and then it would be mailed. but, what if they screwed up like they did for Ol Willie here and never submitted that? man, I'll be pissed if I have to sit on hold for 2 hours with 8 people to get my GC a month from now.
Call them now and say you're supposed to get a link to a form on the rebate page. They'll probably end up mailing you two of them. $400 windfall.

 
Looks like everything reflected on the website now. Showing a $7 hbo credit for 6 months too. Lists sunday ticket not as sunday ticket max though even though it's noted in recent activity. Here's all the activity today. What a mess.

06/03/2015 XXXXXXXX XTRA - $33InstReb1-12m ($33.00) $0.00

06/03/2015 XXXXXXXX HBO - Save$7/6moHBO ($7.00) $0.00

06/03/2015 XXXXXXXX XTRA - $10/12mosCredit ($10.00) $0.00

06/03/2015 XXXXXXXX CHOICE XTRA CLASSIC - Disconnect Adj ($68.89) $0.00

06/03/2015 XXXXXXXX Base Package Savings - Charge $0.00 $0.00

06/03/2015 XXXXXXXX Base Package Savings - Charge $0.00 $0.00

06/03/2015 XXXXXXXX Agreement Applied - Charge $0.00 $0.00

06/03/2015 XXXXXXXX Programming Agreement - Charge $0.00 $0.00

06/03/2015 XXXXXXXX Gift Card Savings - Charge $0.00 $0.00

06/03/2015 XXXXXXXX NFL SUNDAY TICKET/MAX - Charge $0.00 $0.00

06/03/2015 XXXXXXXX NFL SUNDAY TICKET 2015 - Charge $0.00 $0.00

06/03/2015 XXXXXXXX XTRA - Charge $67.59 $0.00

06/03/2015 XXXXXXXX Regional Sports Fee - Charge $3.15 $0.00

06/03/2015 XXXXXXXX HBO - Charge $15.59 $0.00

06/03/2015 XXXXXXXX Advanced Receiver-DVR - Charge $8.67 $0.00

06/03/2015 XXXXXXXX CHOICE XTRA CLASSIC - Charge $68.89 $0.00

06/03/2015 XXXXXXXX Primary TV Free - PrimaryTVFree ($5.63) $0.00

06/03/2015 XXXXXXXX Primary TV - Charge $5.63 $0.51

06/03/2015 XXXXXXXX HBO - Gen Reten CRG ($17.99) $0.00

06/03/2015 XXXXXXXX Advanced Receiver-DVR - Disc Adj - DISC ($2.67) $0.00

06/03/2015 XXXXXXXX CHOICE XTRA CLASSIC - Disc Adj - DISC ($21.20) $0.00

06/03/2015 XXXXXXXX Primary TV Free - PrimaryTVFree $1.73 $0.00

06/03/2015 XXXXXXXX Primary TV - Disc Adj - DISC ($1.73) ($0.16)

06/03/2015 XXXXXXXX Regional Sports Fee - Disc Adj - DISC ($0.97) $0.00
Geezus that is complicated. I can't follow it.
and people thought I was making this nightmare up. Most recent transactions listed first. Basically what happened was they disconnected the old package and forgot to apply the new one. Only thing I'm worried about now is if they charge me some BS disconnection charges and if they only credited me for the ticket and not the ticket max. I'm directv'd out so will worry about these if and when they happen.

 
I would say to the people who did not get the gift card because you were too late just call the regular number, get the reconnect department and tell them you were told you would be able to access the rebate form for the $200 winback gift card on the website and you cannot. When I told the lady today i had been promised gift card (I was originally told I was too late) she said I'd get it no problem. As soon as everything was squared away the link to the form appeared in the rebate section of directv.com.
you dirty little liar!

 
I would say to the people who did not get the gift card because you were too late just call the regular number, get the reconnect department and tell them you were told you would be able to access the rebate form for the $200 winback gift card on the website and you cannot. When I told the lady today i had been promised gift card (I was originally told I was too late) she said I'd get it no problem. As soon as everything was squared away the link to the form appeared in the rebate section of directv.com.
you dirty little liar!
I was promised a gift card here! right here!

 
I would say to the people who did not get the gift card because you were too late just call the regular number, get the reconnect department and tell them you were told you would be able to access the rebate form for the $200 winback gift card on the website and you cannot. When I told the lady today i had been promised gift card (I was originally told I was too late) she said I'd get it no problem. As soon as everything was squared away the link to the form appeared in the rebate section of directv.com.
Which # is the regular #?

 
I would say to the people who did not get the gift card because you were too late just call the regular number, get the reconnect department and tell them you were told you would be able to access the rebate form for the $200 winback gift card on the website and you cannot. When I told the lady today i had been promised gift card (I was originally told I was too late) she said I'd get it no problem. As soon as everything was squared away the link to the form appeared in the rebate section of directv.com.
Which # is the regular #?
1-800-531-5000

 
rebate link worked for me
and it didnt work before?
I never checked until you posted. I just clicked the link, logged in and they emailed me the link to the form
Hmm....that is not how it worked for me.

They gave me a link and then at the link I had to enter my account information. The site then used my account information to determine if I was eligible and once I was it moved me on to the form.

There was no email involved for me.

 
rebate link worked for me
and it didnt work before?
I never checked until you posted. I just clicked the link, logged in and they emailed me the link to the form
Hmm....that is not how it worked for me.

They gave me a link and then at the link I had to enter my account information. The site then used my account information to determine if I was eligible and once I was it moved me on to the form.

There was no email involved for me.
Mine was different from both of you. I was on the phone with her and in the rebates section under "my offers" there was nothing. She said once I agreed to what her and I discussed that the link would appear in "my offers" and it did instantly. Then all i had to do was click it and print out the form. It's still there and it says:

Winback ECF Visa Prepaid Card Offer

and then there's a link to terms and conditions and a PDF link for "printable rebate form".

terms and conditions say:

$200 BACK OFFER: For DIRECTV customers with another television provider, who add advanced DIRECTV equipment and who follow the instructions on the $200 Back Offer Form provided at directv.com/rebate. Form must be completed. Postmarked no greater than 90 days from the date of last activation with DIRECTV. Funds to be paid by DIRECTV in the form of a DIRECTV Visa Prepaid Card. DIRECTV Visa Prepaid Cards are issued by MetaBank® pursuant to a license from Visa U.S.A. Inc. This card does not have cash access and can be used anywhere Visa debit cards are accepted within the U.S. only. Card valid through expiration date shown on front of card. Please allow 8–12 weeks after submitting the redemption form to receive the $200 DIRECTV Visa prepaid card. ©2014 DIRECTV. DIRECTV and the Cyclone Design logo are registered trademarks of DIRECTV, LLC.

 
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I would say to the people who did not get the gift card because you were too late just call the regular number, get the reconnect department and tell them you were told you would be able to access the rebate form for the $200 winback gift card on the website and you cannot. When I told the lady today i had been promised gift card (I was originally told I was too late) she said I'd get it no problem. As soon as everything was squared away the link to the form appeared in the rebate section of directv.com.
So... lie?

 
I would say to the people who did not get the gift card because you were too late just call the regular number, get the reconnect department and tell them you were told you would be able to access the rebate form for the $200 winback gift card on the website and you cannot. When I told the lady today i had been promised gift card (I was originally told I was too late) she said I'd get it no problem. As soon as everything was squared away the link to the form appeared in the rebate section of directv.com.
So... lie?
No lie. I am telling you would be able to access the form. You never specify who told you what.

 
I would say to the people who did not get the gift card because you were too late just call the regular number, get the reconnect department and tell them you were told you would be able to access the rebate form for the $200 winback gift card on the website and you cannot. When I told the lady today i had been promised gift card (I was originally told I was too late) she said I'd get it no problem. As soon as everything was squared away the link to the form appeared in the rebate section of directv.com.
So... lie?
No lie. I am telling you would be able to access the form. You never specify who told you what.
If you look up, you can see the joke zooming over your head.

 
I would say to the people who did not get the gift card because you were too late just call the regular number, get the reconnect department and tell them you were told you would be able to access the rebate form for the $200 winback gift card on the website and you cannot. When I told the lady today i had been promised gift card (I was originally told I was too late) she said I'd get it no problem. As soon as everything was squared away the link to the form appeared in the rebate section of directv.com.
So... lie?
No lie. I am telling you would be able to access the form. You never specify who told you what.
If you look up, you can see the joke zooming over your head.
Are you looking in the mirror?

 
Here'

rebate link worked for me
and it didnt work before?
I never checked until you posted. I just clicked the link, logged in and they emailed me the link to the form
Hmm....that is not how it worked for me.

They gave me a link and then at the link I had to enter my account information. The site then used my account information to determine if I was eligible and once I was it moved me on to the form.

There was no email involved for me.
Here's a screen shot of what it looked like after they emailed me the link

https://www.dropbox.com/s/2uajjt0es4nbfvs/Direct%20TV%20%24200%20rebate.PNG?dl=0

 
Here'

rebate link worked for me
and it didnt work before?
I never checked until you posted. I just clicked the link, logged in and they emailed me the link to the form
Hmm....that is not how it worked for me.

They gave me a link and then at the link I had to enter my account information. The site then used my account information to determine if I was eligible and once I was it moved me on to the form.

There was no email involved for me.
Here's a screen shot of what it looked like after they emailed me the link

https://www.dropbox.com/s/2uajjt0es4nbfvs/Direct%20TV%20%24200%20rebate.PNG?dl=0
Same here, Chris. Only they didn't email me a link, they just told me to go to www.directv.com/rebate.

 
Willie I think you need to start a new script. How do you get the 200CC? GO!
Just call the regular number after you do everything. "Hey, i was told I'd be getting a link to a rebate form on the directv website for a $200 GC and it's not there."
you can go to directv.com/rebates and get it there
Right but they have to put the link there. it wasn't there until I said it was promised and hadn't arrived. Then she hit a button and there was the link.
They told me I couldn't get it unless I upgraded equipment, but I went to that address and it was there. Filled it out and sent it in. I guess we'll see.

 
Willie I think you need to start a new script. How do you get the 200CC? GO!
Just call the regular number after you do everything. "Hey, i was told I'd be getting a link to a rebate form on the directv website for a $200 GC and it's not there."
you can go to directv.com/rebates and get it there
Right but they have to put the link there. it wasn't there until I said it was promised and hadn't arrived. Then she hit a button and there was the link.
They told me I couldn't get it unless I upgraded equipment, but I went to that address and it was there. Filled it out and sent it in. I guess we'll see.
I think if the offer is there then you get it. If you have a problem tell them that's what you were told because you just were.

 
To the people who got Sunday Ticket Max in the NewDeal offer: when you look at your programming on the website does it day you have ST Max? or does it just say you have regular Sunday Ticket? Mine says regular and then there's a link to upgrade to Max. Wondering if everyone is like that or I need to call back.

 
NFL SUNDAY TICKET MAX 2015

To the people who got Sunday Ticket Max in the NewDeal offer: when you look at your programming on the website does it day you have ST Max? or does it just say you have regular Sunday Ticket? Mine says regular and then there's a link to upgrade to Max. Wondering if everyone is like that or I need to call back.

Get every game every Sunday in HD on your TV and the Game Mix Channel, plus:-Every 2015 NFL SUNDAY TICKET game on your computer, tablet, and phone

-RED ZONE CHANNEL®

-DIRECTV FANTASY ZONE

-Player Tracker

-Short Cuts

-NFL SUNDAY TICKET On Demand
Included in your package

 
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To the people who got Sunday Ticket Max in the NewDeal offer: when you look at your programming on the website does it day you have ST Max? or does it just say you have regular Sunday Ticket? Mine says regular and then there's a link to upgrade to Max. Wondering if everyone is like that or I need to call back.
05/27/2015 XXXXXXXXXXXX NFL SUNDAY TICKET MAX 2015 HD - Charge $0.00 $0.00
 
To the people who got Sunday Ticket Max in the NewDeal offer: when you look at your programming on the website does it day you have ST Max? or does it just say you have regular Sunday Ticket? Mine says regular and then there's a link to upgrade to Max. Wondering if everyone is like that or I need to call back.
05/27/2015 XXXXXXXXXXXX NFL SUNDAY TICKET MAX 2015 HD - Charge $0.00 $0.00
05/27/2015 XXXXXXXXXXXX NFL SUNDAY TICKET/MAX - Charge $0.00 $0.00

05/27/2015 XXXXXXXXXXXX NFL SUNDAY TICKET MAX 2015 - Charge $0.00 $0.00

 
To the people who got Sunday Ticket Max in the NewDeal offer: when you look at your programming on the website does it day you have ST Max? or does it just say you have regular Sunday Ticket? Mine says regular and then there's a link to upgrade to Max. Wondering if everyone is like that or I need to call back.
05/27/2015 XXXXXXXXXXXX NFL SUNDAY TICKET MAX 2015 HD - Charge $0.00 $0.00
I guess it would be below in the part that lists the pay channels. If you have an option to upgrade to MAX then you don't have it. I had that same line on my list on the top of the page and did not have it.

06/03/2015 XXXXXXXX NFL SUNDAY TICKET/MAX - Charge $0.00 $0.00

 
I would say to the people who did not get the gift card because you were too late just call the regular number, get the reconnect department and tell them you were told you would be able to access the rebate form for the $200 winback gift card on the website and you cannot. When I told the lady today i had been promised gift card (I was originally told I was too late) she said I'd get it no problem. As soon as everything was squared away the link to the form appeared in the rebate section of directv.com.
You have grown up right before our eyes Willie. Started as a guy the couldn't grasp how a DVR worked to now being able to handle himself with expert skill with DTV. Your new skills will come in handy next year when you do it all over again. :)

PS You did only agree to a 1 year deal correct?.......... If not back to the phone!!!!

 
I would say to the people who did not get the gift card because you were too late just call the regular number, get the reconnect department and tell them you were told you would be able to access the rebate form for the $200 winback gift card on the website and you cannot. When I told the lady today i had been promised gift card (I was originally told I was too late) she said I'd get it no problem. As soon as everything was squared away the link to the form appeared in the rebate section of directv.com.
You have grown up right before our eyes Willie. Started as a guy the couldn't grasp how a DVR worked to now being able to handle himself with expert skill with DTV. Your new skills will come in handy next year when you do it all over again. :)

PS You did only agree to a 1 year deal correct?.......... If not back to the phone!!!!
Yes only one year. In fairness to myself I have been paying less than 75/month every year with HBO and sunday ticket (or red zone) for 10+ years. My initial confusion was due to not realizing people actually pay full price to begin with. Getting the gift card today took some skill and if I didn't have 10 years experience in the directv negotiating business I don't think i could have pulled it off. I worked it in so nonchalantly you would have been impressed if you heard the tape of the call.

 
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I f'd up the script, 14 minutes now and with my second person who hasn't spoken to me in 4 minutes while she looks stuff up.

 
32 minutes and I got offered only $25 off for 12 months and free ST max. I had to get off the phone for a meeting and told her I would call back. Interestingly enough, I had to wait most of the time for her system with "today's deals" to load.

 

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