trying the "email" way to see what happens.. Basically said
"Looking into what our current status is as due to cost and the performance of our receivers we are considering other options".
Receivers are 6+ years old so hoping to get some Money off the bill, RedZone and new receivers..
Will be willing to sign a one contract if it gets me that
So far so good.. got return email that they want to keep us as a customer with a phone number and personal pin.. tomorrow I'll call and see what they have to offer.
Sounds like you added an extra step for no reason.
Emailing is a pretty easy thing to do now days grandpa
But.. Instead of calling, saying cancel get a rep, and then get transferred and be on hold, I'm jumping right to the "final step"..
They know why I'm thinking to cancel and so I can just get started with the negotiating.
I started too soon.. Still had one more month of credits( About $45 worth) so until those expire they couldn't offer to renew them.. She did offer me the "Regular" Sunday Ticket for free without even asking, but I'd have to agree to a 1 year contract.
No biggie, but wasn't going to do that until I could make sure I got the credits again so will try again in a week when my last bill with credits is paid for.
Oh, she did offer to upgrade all 3 of our receivers at no cost, but would have to sign a 2 year contract.. Didn't bother trying to negotiate since I had to wait any ways..
Will try again to get those upgraded for free under a one year contract next week.
Call back, set up a cancellation date and wait for them to call you with the motherload. You're over complicating it here. They can give you offer everyone else got here whether you have credits or not.
Oh I'll get it.. no worries there.. or we will switch..
As I said I didn't even ask about Sunday Ticket or about the receivers.. My email mentioned the receivers and thus the reason she brought them up..
Since I knew our bill would stay the same( currently getting $45 a month in credits) through this Thursday's bill, I figured it wasn't worth haggling right now I was only on the phone for 5 minutes since they had my email.
They have my call on record and know that I have a offer waiting from Dish( $200GC, Red Zone, etc.. No lie needed there, had it sitting in front me), so the call this coming up weekend should go faster.