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Can you negotiate with DirecTV? (4 Viewers)
- Thread starter oukurt
- Start date
Fred Flintstone
Footballguy
Mine says the same thing, but when I go into My Programming, it doesn't confirm that I have it, I need to activate it if I want it.
Binky The Doormat
Footballguy
Same here - nothing in programming but shows up in the "Recent Activity" area:
05/14/2016
XXXXXXXX6385
NFL SUNDAY TICKET - Charge
$0.00
$0.00
05/06/2016
XXXXXXXX6385
VOD:5th Wave, The - Charge
$5.99
$0.39
04/27/2016
Payment - CCard
($73.12)
$0.00
04/27/2016
Monthly Bill
$73.12
$0.00
04/27/2016
XXXXXXXX0066
Additional TV - Charge
$7.00
$0.60
04/27/2016
XXXXXXXX6385
Advanced Receiver-DVR - Charge
$10.00
$0.85
04/27/2016
XXXXXXXX8921
Additional TV - Charge
$7.00
$0.60
04/27/2016
XXXXXXXX6385
DIRECTV Whole-Home DVR Service - Charge
$3.00
$0.26
So did you actually renew your service or just talk about what to do when you called back to do so?
Fred Flintstone
Footballguy
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DA RAIDERS
Footballguy
my d-day is 6/6 i spoke to a regular rep today and she said to wait until the promo currently on my bill ends, and to call back on the 6th.
MattFancy
Footballguy
Gottabesweet
Footballguy
For some reason my statement only shows I owe $4.75 for June 1st after all the mess ups they did. I was expecting June to go up to $129.71 but I guess that will be July. They are so clueless.
MattFancy
Footballguy
@NewlyRetired
When I called the other day about the 2yr offer on the other day, they told me they couldn't tell if it went for another 12 months or not until my bill is up after today. Seemed odd, but the guy said if my bill is too high, they would work with me to adjust. But, I'm thinking of calling the retention number today and seeing what happens.
When I called the other day about the 2yr offer on the other day, they told me they couldn't tell if it went for another 12 months or not until my bill is up after today. Seemed odd, but the guy said if my bill is too high, they would work with me to adjust. But, I'm thinking of calling the retention number today and seeing what happens.
Gottabesweet
Footballguy
I just went into the chat, and we told me June my bill would be $4.75 not sure why but not complaining, It was a mess last month when I tried to get the deal. July will be $129, He gave me a different number and a pin number to get credits off, he said they will lower my bill for sure. I'll call on lunch. It'll probably just be the $20 off for 24 months - 2 year commitment, and $10.00 for 12 months, which I won't take. I'm hoping that since my statement generated today I'll be able to get better deals as the promo from last year is gone.
MattFancy
Footballguy
Definitely let me know what happens. Today is my last day of my 1yr deal from last year. Both times I've called, they've told me to call back after I get my last statement and they'll be able to offer me something.
Gottabesweet
Footballguy
I will, Mine might be different because I disconnected, re-connected, my payment dates got all messed up. I'm not sure why my bill is only 4 bucks this month. I paid May's which was my last month of the deal at around $70.00 I might have to wait till my bill reads the $125 amount after June's statement on 6/23 - I'll try today though. Frustrating experience for sure. Worse comes to worse, I sign up as a new customer, same name new address when I find a house in a month or two.
Gottabesweet
Footballguy
No credits are available. All that's available is a system genie upgrade. He thinks he isn't showing any credits because my bill is only $4.75 or whatever. Says try calling June 23rd when my bill will show $129. It was supposed to be that this month but a bunch of credits got applied after earlier this months mess.
NewlyRetired
Footballguy
If you had the energy, you should put this whole story together in an organized form and mail it in to Direct TV just to show them how messed up they are.
Jesus what a mess.
Gottabesweet
Footballguy
A huge mess, there's so many notes on my account now. I tell them don't bother reading the notes you'll be there for 2 hours and I don't have the time for you to read all of them trying to decipher who messed up multiple times on my account.NewlyRetired said:
B Maverick
Footballguy
Just called in and spoke to someone who told me for Premier package subscriptions every 6 months you can call in and get the next "6 month" promo. This is to keep their highest package cost down. Basically its $5 off each of HBO, Cinemax, Shotime, $7 off Starz and $10 off sports ($32 total if my math is correct). She gave me the discount and since my cycle is up on the 21st of the month she said to note and call back on Dec 21 to get the next 6 mo offer. You cant call too soon on this one, you have to call when your billing cycle is up.
Since I had two other discounts that do not expire for 4 more months ($15 total), there were no other promos she could get me so I didnt get into Sunday Ticket or any of the NFL stuff. Can call in Sept when my other discounts come off and see what they have though.
Since I had two other discounts that do not expire for 4 more months ($15 total), there were no other promos she could get me so I didnt get into Sunday Ticket or any of the NFL stuff. Can call in Sept when my other discounts come off and see what they have though.
Judge Smails
Footballguy
Frontier took over here for Verizon FIOS, and it may have been the most botched switchover in history. Frontier is a ####show. DirecTV is getting real aggressive to get me to come back. Free Sunday ticket, etc.
Emerson Biggens
Footballguy
Last week I downgraded packages to save some money and my discounts from this time last year were about to go away. I also knew I would be calling this week to set up my service to be moved. Last time I moved they charged me $299.
So today I call about moving service. Without even asking she starts throwing deals at me. Ended up $60 additional off, free movie channels for 3 months, free move (I fully expected to have to pay big again), and kept the discounts I had for months 13-24 from last years deal. Point I guess I'm trying to make is she seemed to do all this because I have been with them for 4 years and they have deals to give. I didn't even ask for anything except to move my service. My bill is $18 for the next year.
So today I call about moving service. Without even asking she starts throwing deals at me. Ended up $60 additional off, free movie channels for 3 months, free move (I fully expected to have to pay big again), and kept the discounts I had for months 13-24 from last years deal. Point I guess I'm trying to make is she seemed to do all this because I have been with them for 4 years and they have deals to give. I didn't even ask for anything except to move my service. My bill is $18 for the next year.
Fred Flintstone
Footballguy
Johnny Rock
Footballguy
Anyone use Dish or another offer as leverage lately? Just received one in the mail today. The threat of a real competitor used to be taken seriously pre-AT&T. Heck, I may even actually do it.
I used to enjoy this negotiation dance more. Now I'm souring on it. DTV is wearing me down.
I used to enjoy this negotiation dance more. Now I'm souring on it. DTV is wearing me down.
NewlyRetired
Footballguy
fantastic! Great work. Was this broken up into a couple of different credit plans or was it one lump $50 chunk?
It is amazing how everyone who calls gets a different experience
Zegras11
Footballguy
So I signed up last year at this time and my bill just went up $37 also. I called yesterday to ask why. Said past one year now. I asked for and was offered no discounts.MattFancy said:
I then told her I have ATT for my family phones, was transferred to ATT agent that wanted me to add ATT internet. Didn't like what she had to offer....and then she gave me 3 months of Showtime free.
NewlyRetired
Footballguy
jesus, you get free showtime for 3 months and Matt gets $50 off a month. How can these things vary so much????
shuke
Black Ice Skeptic
NewlyRetired
Footballguy
We have a ton of evidence from the other thread and this one that even if the exact same person calls twice, they get different answers and deals.
Zegras11
Footballguy
MattFancy
Footballguy
My own lol. Called and tried to see why my bill went up $37/month. Threaten to cancel and then, they magically found me a deal.
All in one. The lady told me she could save up $600/year. Asked how $50/month sounded, told her that would work. Didn't get any other perks unfortunately, but I was more worried about the price than anything else.fantastic! Great work. Was this broken up into a couple of different credit plans or was it one lump $50 chunk?
It is amazing how everyone who calls gets a different experience
So the first person I spoke to was a disaster. Wasn't very fluent in English and had a hard time understanding anything I was saying. I asked her how I could get my bill back to where it was the previous month. She told me the only thing I could do to lower my bill was to lower my package. Well, that's not really doing anything since I'm getting less, so of course I would pay less. Asked her who I needed to talk to then to cancel my service. Next person I talk to quickly offered the $50/month discount and I took it. Would have been nice to get Sunday Ticket, but all the Redskins' games are local to me, so it wasn't really a deal breaker.
avoiding injuries
Footballguy
I just made the call and asked to cancel my account. I was immediately offered a loyalty package which was better than the newdeal offer last year. I went from $77 a month with newdeal to $62 a month with the loyalty deal. Still got Sunday ticket too.
AT&T came to play
AT&T came to play
BroncoFreak_2K3
sucker for Orange
avoiding injuries
Footballguy
I just saw Matt's bill is $15 less than last year too. I'm thinking this is the 2016 deal.
Wingnut
Footballguy
I bolted from Verizon the day the deal went through. I only had Verizon internet, so I switched to Bright House, which just got bought out by Charter.
But yeah the Frontier switch over was (and still is) a complete nightmare.
skol asylum
Footballguy
First time customer last year. Got the first year discounts, free sunday ticket, and $200 gift card. What can i realistically expect when i call to negotiate given i'll still be under contract for another year? Can i get discounts and sunday ticket or will they not give me the ticket for free again?
Wooderson
Fight The Power
This is in the fine print of my latest bill.
MPORTANT RENEWAL NOTICE:
We hope you enjoyed your complimentary NFL SUNDAY TICKET from the 2015 season. You are all set to enjoy another exciting season of NFL SUNDAY TICKET exclusively on DIRECTV. We will be renewing you at 6 monthly payments of $44.99 each. Look for the first charge to appear on an upcoming bill. If you wish to cancel to avoid payment, you must do so before the season starts. Refunds not available after the season starts on Sunday, Sept. 11th.
avoiding injuries
Footballguy
I had the same thing. Called and got the loyalty package. $15 less than last year for same programming. Come to think of it, did we get gift cards last year? That may be the difference.
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Wooderson
Fight The Power
DA RAIDERS
Footballguy
first rep was wrong. i have at least another month. i did get the auto renewal sunday ticket email this week.
eta: cut off date to cancel ST is 9/11
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avoiding injuries
Footballguy
$90, 6 payments of $15. So my bill stays the same as its been for six months, then drops $15 cheaper than last year. Those savings add up to $90, and I think we got $200 gift cards last year??? So not as good as the year before. I'm still happy.Wooderson said:
fantasycurse42
Footballguy Jr.
Bill went from $60 after newdeal to $70 to $80 to $90 to $130 this month... Calling right now, #### them!
avoiding injuries
Footballguy
fantasycurse42
Footballguy Jr.
Offered $50 a month for 12 months. Wouldn't budge on ST.
Cancellation set for Friday.
Cancellation set for Friday.
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Binky The Doormat
Footballguy
Not sure I follow. Can you elaborate on this?
You got offered $60/mo. (assuming for 12 mo.) and you turned it down. Then he looked and only saw plans that were higher ...is that right?
NOTE TO ALL: Slightly different subject - anyone that has AT&T internet checking to see what they might offer to package the two? BTW, I don't care about home phone - I see the flyers for $90/mo. for DTV, internet and home phone ...though doesn't say what DTV pkg or internet speed pkg.
Gottabesweet
Footballguy
Got an email saying Sunday Ticket will auto charge soon. I called said no, they said we have give you $9 off 20% a month. I said no, they said we can offer you free genie upgrade for a two year commitment. I laughed. I plan on calling when my statement generates to the $129+ on the 22nd and hope offers populated.
fantasycurse42
Footballguy Jr.
No, my bill kept getting progressively higher.
I think there are two different promotions running. $50 off for 12 months, but no ST and then whatever Avoiding Injuries got which was a discount and ST for $90.
fantasycurse42
Footballguy Jr.
On the line right now, hold on, good news 
fantasycurse42
Footballguy Jr.
I called back to change my disconnect from Friday to tomorrow, spoke to this woman, she starts throwing the house at me and we got disconnected. I was calling from a conference line at my office and as she is offering ST Max, the call goes silent 
Nobody there. I say HELLO HELLO HELLO for like 2 minutes, nothing, then race to my desk as my phone is ringing, it is her
Bottom line, free ST Max, $45 off a month for a year. 12 month commitment, no problem!
Nobody there. I say HELLO HELLO HELLO for like 2 minutes, nothing, then race to my desk as my phone is ringing, it is her Bottom line, free ST Max, $45 off a month for a year. 12 month commitment, no problem!
