skol asylum
Footballguy
Flag for taunting. 15 yards.It happened (and I'm not even including 6 months of all regional sports channels in the analysis)
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Can you negotiate with DirecTV? (4 Viewers)
- Thread starter oukurt
- Start date
JShare87
Footballguy
I cancelled last week sometime. I didn't receive any phone calls from them after I shut my service off. However, I just received the boxes to ship everything back to them and on the top of the box was an important letter (flyer) regarding my account. I open the letter and it says something along the line of don't leave and has all these amazing deals with a phone 1-888 number. My bill when I cancelled was 240 dollars. That included HBO, Showtime, etc, and NFL Sunday ticket. I received all that for free and my bill is now 65 dollars a month and will not change for 2 years. She said I could receive the 200 gift card if I wanted, but my bill would increase after the 1st 12 months. I declined the gift card and went with the same bill for 24 months.
flapgreen
Footballguy
At least that's what they said. Said my discounts were for 1 year and there wasn't a contract. I'll be calling again here in a few weeks
DA RAIDERS
Footballguy
JShare87
Footballguy
skol asylum
Footballguy
Still no returned call. Feeling a little neglected here.
Don't Noonan
Footballguy
Reconnect and disconnect again? Why would you do that?
I had my first horrible experience last year and could not get any of the deals everyone in here were posting. This was even after I had my service disconnected. I finally was told that each time I called to inquire about win back offer the Directv rep would reactivate my account and therefore make me not eligible for new discounts. It was a never ending cycle of hell for about a week. Not sure I can stomach the headache again this year.
mozzy84
Footballguy
Is your service off? Just call them, I called earlier today to start the process and was told computers were down too before I even said what I wanted to do. I'm sure they are swamped.
I canceled last year and was shut off for like three days ( I was out of town and didn't care). No calls, boxes were sent. Called like the third day on vacation (didn't even know if I was shut off for sure) and got the same deal listed here basically with the gc.
skol asylum
Footballguy
Called back tonight. Still nothing showing. Now shows pending disconnect? The person earlier probably made it worse. The one i talked to tonight asked why they did that? Said I need to be disconnected for 24 hours for deals to show. Said she would call me back tomorrow morning as soon as she gets into work.
skol asylum
Footballguy
Plugged my cable back in. It looks like I am connected again. I assume it will be disconnected at midnight. What a cluster.
ffldrew
Footballguy
Called earlier to cancel and they sent me to some people to give me a deal - first guy's offer was a little weak so he transferred me to the cancel group. A lady wanted to retain me but her computer was out. They gave me a number and a pin to call back. After getting disconnected - I called back and got a nice young lady who gave me a pretty decent deal - on a new 12 month deal of the Premier package they knocked off nearly $90 and I got Center Ice and Sunday Ticket included.
Don't Noonan
Footballguy
This is exactly what happened to me last year. Extremely frustrating. Quite frankly I still have no idea why it wasn't happening to anyone else. If you wait until Thursday to call maybe you will have more luck.
Johnny Rock
Footballguy
Oooh...Center Ice you say?! Someone tried that last year and no dice. I'd love to have Red Zone and CI. I'd be fine w/o ST. I'll try for all.
Zegras11
Footballguy
I tried for CI last year too. No dice. Would also love just RZ and CI. My year is up in 2 weeks
skol asylum
Footballguy
Called back just to verify that it is set to disconnect. They said yes. I said tonight? They said soon. If not tonight then tomorrow morning.
Hurl Bruce
Footballguy
Made the call just now. Told him I wanted the same levels of discounts as last year when I canceled and re-signed up. He said that he'd hope that we didn't have to go through that again, so he'd see what he'd do.
He said that they have a $17 off per month NFLST deal with free MAX. Then he said that he could add $60 off a month for 12 months and a $22 for 6 and then this that and the other...
I landed at where I needed to be to get it for free plus retaining what other discounts I got as a "new customer" last year.
Didn't need to set a cancel date or deal with waiting for calls and hoping that I could get the "big deal" or whatever. Much less stressful than playing the game of chicken.
He said that they have a $17 off per month NFLST deal with free MAX. Then he said that he could add $60 off a month for 12 months and a $22 for 6 and then this that and the other...
I landed at where I needed to be to get it for free plus retaining what other discounts I got as a "new customer" last year.
Didn't need to set a cancel date or deal with waiting for calls and hoping that I could get the "big deal" or whatever. Much less stressful than playing the game of chicken.
skol asylum
Footballguy
Service was disconnected again last night. Hoping I get a call as promised shortly. I'm guessing nothing will still be available because less than 24 hours as stated yesterday. If so, might try the other number again today. Stupid process.
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DA RAIDERS
Footballguy
starting to hate them more than usual. my cancellation went into effect last night, when my service was turned off on 8/1. neat
opensourcebeer
Footballguy
Yeah, the DirectTV "dance" is definitely a total mess this year. Called last week, turned down bad offers, transfer to customer rentention, more mediocre offers, and set disconnect for Monday.
Turned in the TV this morning, everything still connected, called them back, asked why I haven't been disconnected. They have no idea. Get transferred to customer rentention immediately this time, same mediocre offers, and again tell them to cancel my service. They said that will happen at midnight tonight.
Unless they come back with a fantastic deal, I may actually be done with DirectTV at this point. My current hardware is starting to have problems (stutters a couple of times an hour during live viewing) and I really don't care at all about Sunday Ticket (just want RedZone).
In comparing DirectTV's comeback offer https://www.directv.com/DTVAPP/content/best_offer/comeback
and Dish Network's offers https://www.dish.com/programming/packages/ , it may be time to switch.
Turned in the TV this morning, everything still connected, called them back, asked why I haven't been disconnected. They have no idea. Get transferred to customer rentention immediately this time, same mediocre offers, and again tell them to cancel my service. They said that will happen at midnight tonight.
Unless they come back with a fantastic deal, I may actually be done with DirectTV at this point. My current hardware is starting to have problems (stutters a couple of times an hour during live viewing) and I really don't care at all about Sunday Ticket (just want RedZone).
In comparing DirectTV's comeback offer https://www.directv.com/DTVAPP/content/best_offer/comeback
and Dish Network's offers https://www.dish.com/programming/packages/ , it may be time to switch.
skol asylum
Footballguy
Utter bull####. They called back and after a few minutes told me I had discounts last year and once you disconnect and try come back you can't get them anymore.
I guess everyone here is lying.
I guess everyone here is lying.
skol asylum
Footballguy
210 number a little more helpful. Says nothing in system but has seen where it takes 48-72 hrs. Will watch and call me or I can call and ask for them specifically in the next couple of days. This inconsistency of offers being available is ridiculous.
opensourcebeer
Footballguy
This.
I've pretty much resigned myself that I'll miss GoT and Rick & Morty this week because DirectTV can't handle a simple disconnect service request.
Socrates11
Footballguy
Just did the dance as well lads. Pain in the keister, but worth it IMO.
1. Canceled. Service disconnected last night.
2. Called the 866-284-2816 number.
3. For a 1 year contract- Bill went from $120 a month to $65 a month. Free Sunday Ticket Max. Free movie channels for 3 months. $200 gift card.
You all are doing the Lord's work. Keep it up!
1. Canceled. Service disconnected last night.
2. Called the 866-284-2816 number.
3. For a 1 year contract- Bill went from $120 a month to $65 a month. Free Sunday Ticket Max. Free movie channels for 3 months. $200 gift card.
You all are doing the Lord's work. Keep it up!
skol asylum
Footballguy
Where was your bill at before you disconnected? I had month 12 of my discounts on my last bill. I initially disconnected the night of the last day of that billing statement. I'm trying to understand if you need to enter a billing cycle at full price before you just get the kitchen sink thrown at you or what. Frustrating.
Socrates11
Footballguy
My contract was up and discounts were over. I set it up that way from doing the dance last year. Should line back up next year as well. The rep I spoke to even told me to do the same thing again, call up and cancel, get reconnected as a new customer, etc.
opensourcebeer
Footballguy
DA RAIDERS
Footballguy
i have done this every year for 12 years. i've never dealt with any of the bull#### i am encountering this year. the sheer incompetence is mind boggling.
SteelCurtain
Footballguy
Cancelled on Sunday. Received 5 calls on Monday (didn't answer any of them). Received email on Tuesday saying the boxes to return my stuff was sent and gave me a tracking number. Received a call today from a Minnesota number. I answered.
went through the channels I like (which was what I had before and red zone). They offered me my package with $50+ off per month, 3 months of movie channels, Sunday ticket max and $100 gift card. Admittedly, I could have worked for the $200 card but I'm on vacation and the call had already gone 25 minutes.
I agreed to the offer. It's a one year deal that they said expires in July 2018.
Just need to read their emails when they send them to make sure there isn't any funny business.
From what I see, it's the same as in the past. Cancel service and wait 2-3 days and you can get offers. I always just cancel as we are heading off on vacation so we don't lose any time off. If you don't like your offers, then call back or wait another day. They. Will. Come.
went through the channels I like (which was what I had before and red zone). They offered me my package with $50+ off per month, 3 months of movie channels, Sunday ticket max and $100 gift card. Admittedly, I could have worked for the $200 card but I'm on vacation and the call had already gone 25 minutes.
I agreed to the offer. It's a one year deal that they said expires in July 2018.
Just need to read their emails when they send them to make sure there isn't any funny business.
From what I see, it's the same as in the past. Cancel service and wait 2-3 days and you can get offers. I always just cancel as we are heading off on vacation so we don't lose any time off. If you don't like your offers, then call back or wait another day. They. Will. Come.
skol asylum
Footballguy
Customer service is just turrible at all this big companies. Don't even get me started on the cluster that I'm dealing with at Sears right now. Second fridge I've bought from them in last five years that turned out to be a lemon. Went thru a couple month process trying to get them to fix it and finally said unrepairable and will replace. That was a week ago Monday. I can't get them to call and tell me the replacement plan/date. I've called and complained a couple times and they just say the department is working on it and I should receive a call. So frustrating.
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Did you get any phone calls before service was actually disconnected? Seems like some people get barraged by phone calls before the actual disconnect, or even after the disconnect, while some get none at all.
I don't know if it's that people are horrible. It's that others seem to be luckier. Or maybe there is really truly something in the system that determines who gets offers and who doesn't. Loyalty, package, existing discounts, past discounts, etc. I can't believe that it's totally up to the whim and fancy of whomever answers the call. I was super nice to the retention guy, he even told me that I'm not like the normal caller because I wasn't pushy, but still only got offered $10 off a month. He said to call back after cancellation, which I have pushed back to next week at the wife's request for when she goes out of town for work. So I wait...
SteelCurtain
Footballguy
skol asylum
Footballguy
Wingnut
Footballguy
Yep. My ordeal with my online account was 3 phone calls and about an hour. Horrible.
DA RAIDERS
Footballguy
Same. Whole experience has been awful. The ####### idiots shut off my internet as well
Hurl Bruce
Footballguy
Wow...reading these "horror". My experience this year was the easiest that I could remember.
I just asked the first person what they could do for me in getting my bill back down to where it was before my rebates disappeared. They couldn't do much, so I asked for retentions.
Will from Retentions took my same spiel. Told him how it went down last year and how I had my account canceled and re-started with the deal I got. Said that I shouldn't have to do that and it sounded like something a sales guy thought of to boost his numbers. He went through all of the rebates he could find, and they all did what the big deal did for me last year. 15 minutes tops on the phone.
I just asked the first person what they could do for me in getting my bill back down to where it was before my rebates disappeared. They couldn't do much, so I asked for retentions.
Will from Retentions took my same spiel. Told him how it went down last year and how I had my account canceled and re-started with the deal I got. Said that I shouldn't have to do that and it sounded like something a sales guy thought of to boost his numbers. He went through all of the rebates he could find, and they all did what the big deal did for me last year. 15 minutes tops on the phone.
Man In The Box
Footballguy
Just cancelled for good after 20+ years. Since they merged with AT&T, it's been nothing but headaches. Excessively expensive headaches. Good riddance to both.
DA RAIDERS
Footballguy
This is where I'm at after the baboon cancelled my internet. It's still not back on.Man In The Box said:
Man In The Box
Footballguy
I'm just too old and tired for the games anymore. Plus, there are options out there for a third of the price with no contracts, extra receiver fees, dvr fees, and games you have to play to get your bill into double digits. And like I said, since the merger, it's been a nightmare whenever I needed any type of customer service. It took 3 phone calls and an internet chat to finally cancel lol. System is down, transferring me to the "correct" department 4 times, etc. I'll sleep like a baby tonight knowing they wont get another nickel from me, ever.
dancingbones
Footballguy
I'm getting my GOT fix from HBO Now via Hulu. Free month of HBO when adding it, then $15/mo afterwards. That should get me through to whenever I need it.opensourcebeer said:
cap'n grunge said:
Wingnut said:
DA RAIDERS said:
Pack - I had already re-upped and still couldn't log in.
Everyone else - took me about 20 minutes via chat to solve. You need to ask for the DTV-ATT Login Team once you get connected. HTH
Mr.Pack
Footballguy
Ya know, now that I think about it, this same thing happened to me. They had to reset it with an xxxx@directv email address, and then I had to go in and change my email address and password.
avoiding injuries
Footballguy
I can't access my account like everyone else. I think I need to in order to register for gift card, correct. I know I have to do something online to get it...
I think some of this has to do with the conversion to AT&T. Every agent I called yesterday said their systems were being updated from DirecTV's system to AT&T's system. so they couldn't pull up accounts to do anything. Had to call back today. Spent 2 hours and talked to 7 people. Second person tried to sell me new service (couldn't comprehend I already had it), which was interesting and seems to make me thing I could just sign up as a new account to get what I want. Fifth person gave me a deal I was OK with, but had to transfer me to another department to put one part through (said he clearly documented everything in the notes before transferring). When I got to the next department, they claimed there was nothing in the notes about what they were supposed to do and tried to find me another deal different than the one I agreed to 10 minutes earlier. After getting the run-around, I cancelled again. Not sure what my next play is, but I'm becoming more and more open to dropping them like a bad habit. It's so easy to sign up for YouTube TV and Sling, know exactly what I'm going to play and not have to play customer service agent roulette.DA RAIDERS said:
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Titans_fan
Footballguy
Had a similar issue today. Been canceled since 7/25 and made one last call before boxing receivers up. First rep gave me a great deal, transferred me and said deal apparently disappeared. Got another number from an account specialist on their chat with a personalized PIN. Called them and the representative told me she could see the deal quoted this morning and didn't know why it wasn't applied since service was reconnected. She informed me "back office" is the only area that could provide that discount, but because it was notated on the account they will likely honor it. Supposed to hear back within 10 business days. We'll see, but I'm hopeful...
