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Can you negotiate with DirecTV? (1 Viewer)
- Thread starter oukurt
- Start date
One
Not Allowed In Mexico
Called DirecTV at 866-284-2816 a week after cancelling.
Choice Package - $65/Mo.
$200 Visa Gift Card
$100 Visa Gift Card - Tell agent to ask the supervisor for it
Free NFL Sunday Ticket Max
Free 3 Months of movie channels
1 Year Contract
Thank you, fellow FBGs!
Choice Package - $65/Mo.
$200 Visa Gift Card
$100 Visa Gift Card - Tell agent to ask the supervisor for it
Free NFL Sunday Ticket Max
Free 3 Months of movie channels
1 Year Contract
Thank you, fellow FBGs!
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Same happened to me. When I called to get it straightened out they finally figured out that my e-mail address used to log in to my account, which had ended with @verizon.net, was somehow changed and now ended with @att.net (wonder how that happened). They are still using my original e-mail address to send me e-mails but for now I have to use the @att.net address to log in.
Wooderson
Fight The Power
Tip always take the $200 gift card. Cause your going to call next year anyways to get the deal again which hopefully will include a $200 gift card once again.
Wooderson
Fight The Power
Damn I left a $100 gift card on the table.Called DirecTV at 866-284-2816 a week after cancelling.
Choice Package - $65/Mo.
$200 Visa Gift Card
$100 Visa Gift Card - Tell agent to ask the supervisor for it
Free NFL Sunday Ticket Max
Free 3 Months of movie channels
1 Year Contract
Thank you, fellow FBGs!
skol asylum
Footballguy
So tonight after having an awesome start to the evening by getting into a fender bender (my fault, thankfully no one hurt) and dealing with insurance etc I decided to give the call to DTV another go. Agreed to a two year locked in price deal for the Extra package for 75.82 a month. This includes the cost of the equipment and DVR service. Also given 3 months of movie channels and free Sunday Ticket Max. Also free new equipment though I don't really need it. Said no gift card available.
Score, sort of, right? Not done yet though. After getting them to unlock my account using a different email address Im not seeing everything in recent activity that I was offered. No mention of Sunday Ticket or movie channels. Also noticed my movie channels never came back. Chat says their systems are down for everyone. So I get to look forward to even more phone calls with them tomorrow. Ridiculous.
Score, sort of, right? Not done yet though. After getting them to unlock my account using a different email address Im not seeing everything in recent activity that I was offered. No mention of Sunday Ticket or movie channels. Also noticed my movie channels never came back. Chat says their systems are down for everyone. So I get to look forward to even more phone calls with them tomorrow. Ridiculous.
Why the two versus one year contract? You won't be able to do this again next year if you are locked in, right? What was the explanation for no gift card? I'm sure you mentioned that everyone gets the gift card in the "Win Back" deal?
skol asylum
Footballguy
They said win back wasn't on my account. I don't know. I didn't fight too hard for it. I have to reverify and fix things tomorrow. Tired of this process.
opensourcebeer
Footballguy
After two phone calls requesting they disconnect my service, all they've accomplished is sending me an email saying I've been disconnected and disabling my login.
What a joke.
What a joke.
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need2know
Footballguy
how did you get 2 gift cards?Called DirecTV at 866-284-2816 a week after cancelling.
Choice Package - $65/Mo.
$200 Visa Gift Card
$100 Visa Gift Card - Tell agent to ask the supervisor for it
Free NFL Sunday Ticket Max
Free 3 Months of movie channels
1 Year Contract
Thank you, fellow FBGs!
BroncoFreak_2K3
sucker for Orange
Why would they give you 2 gift cards? The program is either a $200 GC for a one year contract or a $100 for a 2 year contract.Interested to hear how you got both.Called DirecTV at 866-284-2816 a week after cancelling.
Choice Package - $65/Mo.
$200 Visa Gift Card
$100 Visa Gift Card - Tell agent to ask the supervisor for it
Free NFL Sunday Ticket Max
Free 3 Months of movie channels
1 Year Contract
Thank you, fellow FBGs!
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I have called DTV expressing my intentions to shop around as my bill is tok high ($157 a mo). A quick question for you One:Called DirecTV at 866-284-2816 a week after cancelling.
Choice Package - $65/Mo.
$200 Visa Gift Card
$100 Visa Gift Card - Tell agent to ask the supervisor for it
Free NFL Sunday Ticket Max
Free 3 Months of movie channels
1 Year Contract
Thank you, fellow FBGs!
Does the $65/month include the DVR service on multiple boxes? I have Choice ("classic"?) and multiple boxes: Genie, Genie Mini (both were free upgrades last time) and an older DVR unit.
Your deal seems ideal to my situation. I will probably use it as my model when I make my next call tonight and ask for Retention. If they balk on the second gift card, I may negotiate something with the movie channels which I could really care less about - really just want ST. I do know eligible for free equipment upgrades at any time....
I called and cancelled Tuesday. Got the email Wednesday morning that I had been disconnected. Called the 866 number and they told me that there was nothing available. She said she saw in the notes that I had talked to several people over the last few days (one of which who told me to go ahead and disconnect to be able to be eligible for offers) and that I should try waiting several days before calling back, to make sure that no one was accessing my info (and therefore somehow keeping it active).
I have done the song and dance successfully for probably longer than almost anyone in this thread. Last year was a bigger headache than ever (issues with the GC) and this year hasn't started so well. I was upset when AT&T bought DirecTV because I figured the good times were over. So I agree with those who point to that as the root cause.
I have done the song and dance successfully for probably longer than almost anyone in this thread. Last year was a bigger headache than ever (issues with the GC) and this year hasn't started so well. I was upset when AT&T bought DirecTV because I figured the good times were over. So I agree with those who point to that as the root cause.
Don't Noonan
Footballguy
Johnny Rock
Footballguy
My biggest annualized haul yet. Member since 2009. Shutoff happened yesterday at 4:30 a.m.
40 minute call to the 866 winback number. He set me up and kept saying it was because my account is in such good standing and a subscriber since 2009 (even though I canceled last year, so toss out that theory). 12 month agreement and he even told me straight out to do it again next year.
Ultimate Package and 2 DVRs. 97.99 -49.99 - 10.00 (auto bill pay).
ST Max Free
6 months Free Cinemax, 3 months Free HBO, Showtime, Starz, Encore
$200 GC
$100 Instant Credit (asked for Center Ice and a second $100 GC and his Supervisor countered with this)
Sports Pak Free for 6 months (10.99 reg)
He put in the notes that they should try to give me a deal (free or discounted) on NHL Center Ice. He said that if it's in the notes it helps make the Rep do their due diligence on it later.
I get my AT&T mobile phone paid through work, but I need to check on whether I can still get $25 off per month which will also lock in free HBO.
He confirmed that my account email is still correct (didn't default to an att.net email as others mentioned). He gave me a confirmation number.
Golden for another year. Mobile calendar noted with reminders for canceling again.
DA RAIDERS
Footballguy
worst customer service i've ever experienced. been hung up on multiple times. always when on hold. twice while they were checking for discounts. bill has been turned on and off at their whim over the last 10 days. i hard cancelled on the 1st. it's currently on for some reason. it's unbelievable. never had an issue before. really, really bad.
I'm experiencing the same awful customer service this year with DirecTV as many others are. I agree that it has to do something with the AT&T buyout. My promotional deals just ran out last month. Last year I received $40 off a month Xtra & free ST.
This year I have called a few times, and the best that I have been offered (by retention) today was 2 months off Showtime unlimited & 1 month free sports psackage. They keep telling me that there are NO other promotions available.
I will take any & all advice!!
This year I have called a few times, and the best that I have been offered (by retention) today was 2 months off Showtime unlimited & 1 month free sports psackage. They keep telling me that there are NO other promotions available.
I will take any & all advice!!
skol asylum
Footballguy
ATT needs replace the Ts with another letter.
skol asylum
Footballguy
I had chat tell me they looked at my account and see everything I was offered. None of it is reflected on my account online. Said it can take 20-30 days. What? Told them my movie channels weren't even activated yet. The went and and turned them on this morning but now I see a charge for them on my account.
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need2know
Footballguy
Did about the same to me. They charge and then they credit it back. The bill is so confusing. Done on purpose I'm sure
skol asylum
Footballguy
Did credits show up on their own eventually or did you have to force the issue. Wondering if I need to call for the umpteenth time.
need2know
Footballguy
I would let it go until your monthly statement comes out. If it's not fixed call then
This happened to me last year, had to make sure I cancelled 3 months later from when the movie channels started, and then it was credited back on the next bill.
DA RAIDERS
Footballguy
Worst experience ever. Cancelled for good. They can kindly go #### themselves.
Att is the worst. I should have remembered this, since I dumped them for cell service 3-4 years ago due to utter and complete incompetence.
Good riddance.
Att is the worst. I should have remembered this, since I dumped them for cell service 3-4 years ago due to utter and complete incompetence.
Good riddance.
Don't Noonan
Footballguy
Yep, I have been with Directv for over 12 years. Every year I call and go through hoops to get free Sunday Ticket. I only watch Redzone channel anyways, so I just called Dish and set up install for next Saturday. I am not going to cancel Directv until Dish is installed so I am not giving them a chance. The biggest reason for me changing is no Pac 12 network for Directv.
I'm considering switching to Dish as well. I really just want the Red Zone and am sick & tired of making the annual call to DirecTv...ever since AT&T stepped in customer service has gotten worse. You should not have to threaten to cancel your service to get a deal that makes you happy.
Don't Noonan
Footballguy
Good question. I didn't ask because I just assumed they would be in HD. I will call to confirm tomorrowCan you get locals in HD with Dish? I can't.
facook
Footballguy
Good call. That is what has kept me away from Dish the last couple of years. No Saturday Night CFB, March Madness, golf Majors in HD.
irishnips
Footballguy
I have one week left before my last discount is off the books. I've called a couple of times to see if a deal was available and they said nothing available until my discounts are gone. I know others have said no biggie just call to disconnect but others seem to say they got deals after the last discount was off. I will probably wait until that day the discount is off and call for a deal or if not, then set up a disconnect and take that route and play the game.
I did not set a cancellation date. If I set a date, I assume that they keep your service on until that date??
Johnny Rock
Footballguy
You're best off calling on the day you want to cancel. Their timing isn't very good and it could very well be earlier than you want. Mistakes are common and it could be days off.
I unplugged the cables into my dvr's and called to cancel. Just considered it off at that point. No reason to set cancellation days ahead. Creates uncertainty and gains you nothing.
skol asylum
Footballguy
For the most part they don't seem to be calling anyone this year. You have to call them and then it's still a game of Russian Roulette to get an offer.
At this point it seems like setting up a cancellation date & having something setup with Dish is the way to go: other than the Ticket in what I've been reading about Dish they can offer you everything the DirecTV does
Setting up the cancellation date does allow you time to investigate other options before really leaving. But if your intent is to cancel and then sign up again, yes, then there really is no point to put it off for another date. In my case, my wife does not want to be without tv for a while, so thus I have to wait till she goes out of town.
I had thought that having a date in the future would get them to start calling me, but as others said, there really seem to be no calls this year either before or after cancellation. Maybe Directv has just gotten too big that they don't really care. Sure sounds that way.
One thing I'm still a little unclear on after reading all these posts - Do you get a deal once you cancel, or once your actual billing cycle ends?
I am in month 12 of 12 for a $50 off a month discount from last year's hoop jumping. I have cancellation set-up for next week. But my billing cycle technically runs to September 1st. When I disconnect next week, other posts seem to imply that because I still have a month of discounts, that no offers will pop up until September 1st and the end of the billing cycle. Is that how it works? So even though I cancel in mid August and have no tv, there will be no win-back offers until September 1st? That doesn't seem right. Shouldn't I be able to pay for a prorated last month of service with a prorated discount (so say pay for half the month and get $25 discount), and then they just start me all over as a new customer?
I had thought that having a date in the future would get them to start calling me, but as others said, there really seem to be no calls this year either before or after cancellation. Maybe Directv has just gotten too big that they don't really care. Sure sounds that way.
One thing I'm still a little unclear on after reading all these posts - Do you get a deal once you cancel, or once your actual billing cycle ends?
I am in month 12 of 12 for a $50 off a month discount from last year's hoop jumping. I have cancellation set-up for next week. But my billing cycle technically runs to September 1st. When I disconnect next week, other posts seem to imply that because I still have a month of discounts, that no offers will pop up until September 1st and the end of the billing cycle. Is that how it works? So even though I cancel in mid August and have no tv, there will be no win-back offers until September 1st? That doesn't seem right. Shouldn't I be able to pay for a prorated last month of service with a prorated discount (so say pay for half the month and get $25 discount), and then they just start me all over as a new customer?
Don't Noonan
Footballguy
I called to confirm this morning and Dish told me I will get local channels in HDCan you get locals in HD with Dish? I can't.
opensourcebeer
Footballguy
Here's the path I followed this year.
1. Called the normal DirecTV number told them I wanted my bill lowered. My current discounts end on 8/25. Turned down inital bad offers, said I wanted to disconnect, transfer to customer rentention, turn down mediocre offers, set disconnect date.
2. Disconnect date comes and goes, no email that service is cancelled, DirecTV login still works, TV service working as usual.
3. Repeat step 1. This time I get at cancellation email 24 hours later, DirectTV login disabled, 48 hours later TV service actually shut down.
4. Called the 866-284-2816 noted in this thread and asked what they could do to keep me as a customer as I was ready to pull the trigger with Dish Network. I led the discussion with rep, using the "my buddy recently disconnected as well and told me he got this deal when reconnecting with you". Ended up with the following:
1 year contract
$74 a month on Xtra pkg with autopay
Free Sunday Ticket Max
$200 gift card
$100 credited to my account (rep stated they were out of $100 gift cards)
Free movie channels for 3 months
5. Other interesting information I got from the rep while they were processing my reconnect: A) Their computer systems are messed up. They are running slowly and going down during the day. Rep noted that the computer system was down most of the day on Tuesday. B) The AT&T acquisition has made their job tougher, i.e. different procedures, poorer communication. C) They are getting a lot of angry customer calls and in the cases were they can't offer the customer a deal, it's because the customer isn't in "good standing". D) the rep said my login is turned back on. Checking from phone it's still messed up. E) My service should be back on, can't verify until I get home tonight. Rep said to power cycle the receivers if I'm missing channels.
Good luck to all and many thanks to those that contribute to this thread. The dance is worse than in year's past IMO. I was very close to making the switch to Dish Network.
1. Called the normal DirecTV number told them I wanted my bill lowered. My current discounts end on 8/25. Turned down inital bad offers, said I wanted to disconnect, transfer to customer rentention, turn down mediocre offers, set disconnect date.
2. Disconnect date comes and goes, no email that service is cancelled, DirecTV login still works, TV service working as usual.
3. Repeat step 1. This time I get at cancellation email 24 hours later, DirectTV login disabled, 48 hours later TV service actually shut down.
4. Called the 866-284-2816 noted in this thread and asked what they could do to keep me as a customer as I was ready to pull the trigger with Dish Network. I led the discussion with rep, using the "my buddy recently disconnected as well and told me he got this deal when reconnecting with you". Ended up with the following:
1 year contract
$74 a month on Xtra pkg with autopay
Free Sunday Ticket Max
$200 gift card
$100 credited to my account (rep stated they were out of $100 gift cards)
Free movie channels for 3 months
5. Other interesting information I got from the rep while they were processing my reconnect: A) Their computer systems are messed up. They are running slowly and going down during the day. Rep noted that the computer system was down most of the day on Tuesday. B) The AT&T acquisition has made their job tougher, i.e. different procedures, poorer communication. C) They are getting a lot of angry customer calls and in the cases were they can't offer the customer a deal, it's because the customer isn't in "good standing". D) the rep said my login is turned back on. Checking from phone it's still messed up. E) My service should be back on, can't verify until I get home tonight. Rep said to power cycle the receivers if I'm missing channels.
Good luck to all and many thanks to those that contribute to this thread. The dance is worse than in year's past IMO. I was very close to making the switch to Dish Network.
CabinFever
Footballguy
So I FINALLY got a good deal, and was less than a week from getting Dish. For anyone counting, I literally called 12-15 times, had been disconnected for 13 days. Anyways got this deal:
Extra Programming Package
Free Sunday Ticket Max
$200 Visa Gift Card
3 Months free of all movie channels
$50 one time credit (I asked for $100, even said my friend got that $100 but rep talked to supervisor and said this was the max they could give for my account)
1 year contract. I wanted a few new receivers but they wanted to up to 2 year contract so I passed.
My bill is $91 a month but we also have 5 receivers ($7 per extra receiver)
Extra Programming Package
Free Sunday Ticket Max
$200 Visa Gift Card
3 Months free of all movie channels
$50 one time credit (I asked for $100, even said my friend got that $100 but rep talked to supervisor and said this was the max they could give for my account)
1 year contract. I wanted a few new receivers but they wanted to up to 2 year contract so I passed.
My bill is $91 a month but we also have 5 receivers ($7 per extra receiver)
Johnny Rock
Footballguy
I didn't get a call back.
On Tue morning I canceled. They said it would happen at midnight. On Wed morning I got an email saying shutoff happened at 4:30 am.
I waited until Thu afternoon and called the 866 number.
I was just saying that putting the cancellation date further out doesn't help and only adds to the uncertainty of when you'll be without tv. They could say it will be shutoff in 7 days but it could get shutoff in 3 days and you're screwed.
opensourcebeer
Footballguy
The fix on the login issue is to contact them (I did via chat client). They reset my login to a @directv.com I'd, with my contact email remaining the same.
I logged in and my channels looked wrong, i.e. movie channels and Sunday Ticket Max not subcribed to. Called the normal support number and asked what was going on. They stated that I wasn't going to receive the movie channels, nor Sunday Ticket Max, and my monthly bill was going to be $131. I stated this wasn't what I agreed to and that they can cancel my account immediately. At this point I've been on the phone with them for an hour when they transferred me to customer rentention.
Customer rentention says free Sunday Ticket Max was applied to my account and movie channels were not. They also say that my total monthly bill will be $84.28 after equipment and taxes. They can't offer the movie channels free for 3 months, but will give me HBO and Cinemax free for 6 months instead, which is fine substitute.
It'll be an act of God if my billing looks right at the end of this.
facook
Footballguy
skol asylum
Footballguy
Complete and utter morons. Spent 90 minutes being transferred from Dept to dept only to get disconnected. Call original number back and on hold again looking for the right place to transfer me. Un effing believable.
skol asylum
Footballguy
Basically they started my service back up but applied nothing they promised me.
Don't Noonan
Footballguy
How many hours would you estimate you have spent on the phone with them this year?
skol asylum
Footballguy
skol asylum
Footballguy
Been on hold for another 20 minutes. Came back 10 minutes ago and said he is trying to find someone so I don't have to wait in a queue. I'm in a queue right now.
