Don't Noonan
Footballguy
Last year when I finally got the win back deal it never showed up on my account. I called back and a supervisor had to listen back to the recorded call in order to give me the promised deal.
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Can you negotiate with DirecTV? (1 Viewer)
- Thread starter oukurt
- Start date
skol asylum
Footballguy
This second call is up to an hour now.
skol asylum
Footballguy
On hold again.
Are you making phone calls everyday or waiting a couple/few days in between calls?
skol asylum
Footballguy
So stupid. After all that they will give me Sunday ticket and 3 months movie channels but no discount on actual package like they promised because the moron didn't put in her notes. I will be calling back again tonight.
EYLive
Footballguy
Got home from work today (Friday) and saw some missed calls from "unknown" callers so decided to call the number. They told me they had tried to call earlier because my offers had shown up. So I got:I called and cancelled Tuesday. Got the email Wednesday morning that I had been disconnected. Called the 866 number and they told me that there was nothing available. She said she saw in the notes that I had talked to several people over the last few days (one of which who told me to go ahead and disconnect to be able to be eligible for offers) and that I should try waiting several days before calling back, to make sure that no one was accessing my info (and therefore somehow keeping it active).
I have done the song and dance successfully for probably longer than almost anyone in this thread. Last year was a bigger headache than ever (issues with the GC) and this year hasn't started so well. I was upset when AT&T bought DirecTV because I figured the good times were over. So I agree with those who point to that as the root cause.
$70/month for Extra and 2 new Genies w/auto pay (stuck with 24-month commitment due to free equipment upgrade)
Free Sunday Ticket Max
$200 gift card
skol asylum
Footballguy
Back at it again and on hold. Pray for me.
Johnny Rock
Footballguy
Zegras11
Footballguy
skol asylum
Footballguy
The guy earlier was like I'm sorry, I don't blame you if you want to disconnect. I said if I did would I get new offers. He said no, if you turn down current offer you are locked out for 6 months.You should just go down there and talk in person.I'm sorry.
I didn't turn down a new offer. I accepted it. You aren't following through on what was promised.
skol asylum
Footballguy
I'm ready to rain down dragon fire like the mad king at this point.
On the positive side, Sears finally after a couple of months settled with me and is giving me a credit on the original purchase price of my fridge after not being able to fix it.
On the positive side, Sears finally after a couple of months settled with me and is giving me a credit on the original purchase price of my fridge after not being able to fix it.
skol asylum
Footballguy
Another half hour. They keep bouncing me between depts.
skol asylum
Footballguy
More competent, DirecTV or the Trump Administration?
skol asylum
Footballguy
Reconnect Dept is fighting for me but loyalty Dept has to make it right. Still not over.
I made a call to Directv today and wanted to share the conversation as I've seen some questions related to this. I'm a 10+ year customer who has typically gotten ST free each year. I'm in month 12/12 of my current credits ($50/month credit) with the last one expiring on 8/28. I've threatened to cancel many times but never actually done it. I was prepared to actually do it this year with decent options like Sling/Vue but there would be some issues to manage with the family.
I called the 800 number and immediately asked to be transferred to the Retention department. I got connected to Deandra and gave the usual sob story about costs being so high and I was being forced to cancel. She responded with an offer of $10/month but as I was opening my mouth to tell her how unacceptable that was she surprised me by continuing to talk and gave me the complete lowdown on where I stood. She said with the existing credits I was not going to get much in the way of offers - the system doesn't know that it expires in 2 weeks, just that there are credits already applied. She strongly suggested I call back on Sept 1. She said that my account had a very high loyalty rating and I should be able to get a very good discount then. She strongly implied I should be able to get the same deal as last year. It was a refreshingly honest conversation and I appreciated the hell out of it after some bad experiences in the past.
Since she was dishing out info I asked her about what my account said about upgrading to a Genie system. She said that it was available as a credit but "don't bring that up until after you have negotiated your lower costs." It comes with a 2 year agreement but she assured me that it would not have any impact when I call back one year from now to negotiate lower costs again.
So it does appear that letting the existing credits expire on your account is key to getting a great deal. If they match my deal from last year I won't take the step of all-out cancellation. Here's hoping that's the case.
Also - don't let the man beat you down Cap'n Grunge. Stay strong.
I called the 800 number and immediately asked to be transferred to the Retention department. I got connected to Deandra and gave the usual sob story about costs being so high and I was being forced to cancel. She responded with an offer of $10/month but as I was opening my mouth to tell her how unacceptable that was she surprised me by continuing to talk and gave me the complete lowdown on where I stood. She said with the existing credits I was not going to get much in the way of offers - the system doesn't know that it expires in 2 weeks, just that there are credits already applied. She strongly suggested I call back on Sept 1. She said that my account had a very high loyalty rating and I should be able to get a very good discount then. She strongly implied I should be able to get the same deal as last year. It was a refreshingly honest conversation and I appreciated the hell out of it after some bad experiences in the past.
Since she was dishing out info I asked her about what my account said about upgrading to a Genie system. She said that it was available as a credit but "don't bring that up until after you have negotiated your lower costs." It comes with a 2 year agreement but she assured me that it would not have any impact when I call back one year from now to negotiate lower costs again.
So it does appear that letting the existing credits expire on your account is key to getting a great deal. If they match my deal from last year I won't take the step of all-out cancellation. Here's hoping that's the case.
Also - don't let the man beat you down Cap'n Grunge. Stay strong.
skol asylum
Footballguy
Another 50 minutes and nothing accomplished. Loyalty person went silent and reconnect had to leave. Reconnect promised to call me first thing tomorrow with her supervisor. Hoped loyalty would fix beforehand. As soon as she disconnected from the conference call the line went dead. This is unbelievable.
skol asylum
Footballguy
I refuse to quit. Called the loyalty Dept again and explained situation. There are going to try conference the reconnect in again.
skol asylum
Footballguy
Done for the night. Apparently loyalty can't conference in reconnect. Only works one way.
A comedy (tragedy) of errors. Over 4 hours! on the phone today. Still not resolved.
A comedy (tragedy) of errors. Over 4 hours! on the phone today. Still not resolved.
facook
Footballguy
Dude, no offense, especially cause you drink and know things, but....you ALWAYS text the girl within 30 minutes of getting home, don't you?
skol asylum
Footballguy
skol asylum
Footballguy
So the main issue I guess is they supposedly offered me something that wasn't even available in the system yet. Reconnect can't fix offer in system only loyalty can. Loyalty half fixed it earlier by giving free movie channels and Sunday ticket but refused to give Xtra package discounts or free equipment that was promised because not in order notes. I am fighting to get what promised. Reconnect says I would have to be disconnected and then they would be able to give me everything except they wouldn't be able to because a disconnect again would lock out any discounts for 6 months.
I hope the reconnect person sticks to her promise and calls with her supervisor in the morning and forces the loyalty Dept to do right by me.
I hope the reconnect person sticks to her promise and calls with her supervisor in the morning and forces the loyalty Dept to do right by me.
Johnny Rock
Footballguy
I think new equipment mixed in with cancel/reconnect messes things up fiercely too. Best to separate the two imo.
This is really helpful. I'm in the same situation, my month 12 of 12 credits expires 9/1. I have cancellation set up for August 17th and intend to follow through on it, and then call back on August 18th. Are you saying that even if I cancel and disconnect, there will be no new offers until 9/1?HornedOne said:
Your credits expire 8/28. So she told you to call back on 9/1, three days later?
Just wondering if the options are 1) wait until your credits expire and then call for a deal or 2) just cancel altogether even if it is before your credits expire and then get a reconnect deal. The hassle of #2 of course is that you could be without tv for a day or 2.
facook
Footballguy
You have no patience. You've called 100 times in the last month. Whatever. Good luck.
One
Not Allowed In Mexico
Re: the extra $100 gift card:
The initial offer was for the deal mentioned, plus a $200 gift card. Then I let the rep know that it still wasn't enough to get me where I needed to be, price wise. I acted as though I was ready to get off the phone, then she started to stall. At that point I let her know I needed to go, but if she wanted ask her supervisor to add anything extra I would hold on.
They came back with the extra $100 gift card that had to be cleared with the supervisor at the end of the call.
madviking10
Footballguy
I made the initial call tonight to test the waters. Went in just to cancel the auto renewal on Sunday Ticket. The rep said I was doing it just in time as they were due out on the next billing cycle. Talked to three different people and told them all what the reason for my call was and that we were considering canceling DirecTV all together. She talked about how by dropping some content I could lower my bill about $75 bucks. (I've got way too many boxes (6) and my equipment charge alone each month is over sixty bucks.) Told her to just leave everything as it was since we were pretty sure we were going to shut it all down after Game of Thrones. I got the feeling that Sunday Ticket was nearly a gimme for me but no mention about a $200 gift card. Think we will try the cancel deal at the beginning of September. That will give them a couple weeks to get their heads out of their asses. (Vikings play on National TV the first week.)
DA RAIDERS
Footballguy
this is nearly verbatim what happened to me. i got to the point where i just told them to #### off and cancel everything.
the f'ing ######s (remember, i was hung up at least 7 times) sent out 3 different orders to start service or schedule an equipment upgrade. i think each of them started a service ticket and then transferred me out of their department, which more often than not, ended up with me being disconnected. my theory is that it shows them having a successful resolution, since there is an order on my account and they just don't give a #### what happened to me after the transfer. it happened twice with 'supervisors' where they put me on hold after promising X and Y and went to check on Z. BOOM!! line goes dead. but the next day i have an order for 2 genies on the way and hob has been ordered and the first installment of the ST max is on my bill.
MIND BOGGLING!!!!!
BroncoFreak_2K3
sucker for Orange
Just changed my data plan to unlimited, got another $25 off per month on DirecTV. My DirecTV bill is now $25 for my Premier package for 24 months...plus I now have HBO free for my entire plan period. 
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I think one of the main advantages to cancelling service this year is the elimination of equipment/service charges. Previously I was paying $34 per month for 3 receivers. My understanding is that new subscribers do not have to pay those fees any more (not sure why that is the case, but I specifically asked about it and was told that was true). Even if that is the case for just the first year or two of your new contract, that is significant savings which I'm not sure can be negotiated for if you don't cancel. So as a new subscribed you get both savings on programming as well as the elimination of equipment fees.
BroncoFreak_2K3
sucker for Orange
skol asylum
Footballguy
No equipment fees basically takes the place of the discount on the package itself. The more equipment you have the more you save.
Mr.Pack
Footballguy
Mr.Pack
Footballguy
At this point in their notes you're probably noted as a problem customer. You had everything turned back on but your billing seemed off you said. Others said wait it out, to let it shake out in your next bill. Probably just should have waited.
I feel for you cap'n grunge, as I'm not looking forward to the disconnect/reconnect calls next week.
Maybe you need to change your avatar to a sunnier disposition. Everyone knows Tyrion is no fun to be around.
I believe the 9/1 date was an arbitrary "3 weeks from today" but the important thing was to wait until the billing cycle with my last credits ended.
I didn't have a discussion with my rep about whether credits get wiped out after you go through with cancellation. You would think the record would be wiped clean. In my particular case there is no downside for me waiting until the end of the month. Either they offer me an acceptable deal then or I move forward with a cancel/reconnect strategy. It's not going to cost me any extra money and football doesn't start till next month. I would much prefer to not drop service and deal with the hassle/family complaints if I can get 80% of the possible savings.
Perhaps you could call them back and ask to move your cancellation date to 9/2 so you can "get a cable guy out to install new service"? That would cover you either way.
skol asylum
Footballguy
On the phone and at it again...
skol asylum
Footballguy
skol asylum
Footballguy
so
effing
stupid
effing
stupid
flapgreen
Footballguy
Mr.Pack
Footballguy
Wildcat
Footballguy
Same here. Mine is laggy AF at times, but I will deal with it over signing a 2 year contract with new equipment
skol asylum
Footballguy
Yeah, sounds like we are in exactly the same situation. I really don't want to go through the hassle of cancelling, but it seems like this year more than ever, people are having to cancel to get these win back deals. I don't want to wait until 9/1 because if I do cancel and am without tv for a while, my wife would be upset. So best to go through the whole sham next week when she is out of town on a business trip and hopefully can resolve everything then.
But what I don't want to happen is that I cancel next week, I call Directv and even though I cancelled they say I'm not eligible because technically the billing cycle runs through 9/1, I'm then without tv until 9/1 for two weeks, and meanwhile the wife returns home from her work trip and wonders why I did all this and starts yelling.
Sometimes I wonder why we all go through this. It's $300, but I could afford it and have so much less headache and anxiety about the yearly call. Even when I clicked "remove Sunday ticket" online to get it off my account, a box immediately popped up saying something like "Wait, don't cancel, you can have Sunday Ticket for $180 (or something like that, I don't recall the exact amount)",. So really I could just pay the $180 and not deal with this sheeat. But at this point, it's a matter of principle and I'm determined.
waterworld
Footballguy
Service is off. I'll give it the day and call tomorrow.
