Steeler
Footballguy
I have a question as well, but let me rant first.
I have excellent credit, have 3 separate CC accounts, and use each account for a specific purpose. I never carry a balance on any CC account and pay every one of my bills on time (credit card and other bills). One of the credit cards is used primarily by my wife and we get a paper statement sent to us each month which prompts me to pay. We have some smallish expenses on this card nearly every month ~200 or less but sometimes we have zero for a given month. I just realized today that we haven't made a payment since May (April statement) and started looking into it. Long story short (too late), somehow the account was changed to "paperless" billing so I never got a statement for May, June or July, we had expenses on that card each month, so my account was marked as "past due". Total amount for the 3 month period was $180 + $65 in late fees and interest. I call them to see if they will waive the fees/interest since my account was inadvertently changed to paperless, and if so I'll square up the account right away. I've been with the company at least 10 years and pay on time every single month. I had to talk to 3 people and the last guy was able to waive the most recent late fee of $37 but that was it. I said, you are willing to lose a customer over $28 and he said "we treat all our customers the same, we don't give special treatment to any customers". That's a pretty stupid way to run a business, but whatever. So I sent them the $208 and will be closing the account in a few days. Yes, I am wiling to change CC companies over $28 given these circumstances and the crappy customer service I received. I'm not a typical customer - I have a 10 year track record of paying my balance on time but they won't waive $28 in late fees/interest when I tell them I will cancel the card??? Very lame.
So two separate questions:
1) Any recommendations on CC cards?
2) Am I a bad CC customer because I pay my balance every month? I really don't understand why they didn't work with me more since I've been with them so long unless they don't like that I pay off the balance every month. $28 seems like a small price to pay to keep a long time customer.
I have excellent credit, have 3 separate CC accounts, and use each account for a specific purpose. I never carry a balance on any CC account and pay every one of my bills on time (credit card and other bills). One of the credit cards is used primarily by my wife and we get a paper statement sent to us each month which prompts me to pay. We have some smallish expenses on this card nearly every month ~200 or less but sometimes we have zero for a given month. I just realized today that we haven't made a payment since May (April statement) and started looking into it. Long story short (too late), somehow the account was changed to "paperless" billing so I never got a statement for May, June or July, we had expenses on that card each month, so my account was marked as "past due". Total amount for the 3 month period was $180 + $65 in late fees and interest. I call them to see if they will waive the fees/interest since my account was inadvertently changed to paperless, and if so I'll square up the account right away. I've been with the company at least 10 years and pay on time every single month. I had to talk to 3 people and the last guy was able to waive the most recent late fee of $37 but that was it. I said, you are willing to lose a customer over $28 and he said "we treat all our customers the same, we don't give special treatment to any customers". That's a pretty stupid way to run a business, but whatever. So I sent them the $208 and will be closing the account in a few days. Yes, I am wiling to change CC companies over $28 given these circumstances and the crappy customer service I received. I'm not a typical customer - I have a 10 year track record of paying my balance on time but they won't waive $28 in late fees/interest when I tell them I will cancel the card??? Very lame.
So two separate questions:
1) Any recommendations on CC cards?
2) Am I a bad CC customer because I pay my balance every month? I really don't understand why they didn't work with me more since I've been with them so long unless they don't like that I pay off the balance every month. $28 seems like a small price to pay to keep a long time customer.