Dealership service appointments (1 Viewer)

[ragincajun]

I made an appointment for a rear differential fluid service earlier this week for 9am today.  When I get to the dealership I am told they are 3 hours behind.  So here I am waiting.  I understand there are walk-ins, etc but still how can you be this far off on schedules.

I also am capable of doing it Myself, but I have a 7yr/120k warranty and 12k on the vehicle so I am not sure if I can do it myself or not yet.  I need to read the warranty.

 

[NutterButter]

I made an appointment for a rear differential fluid service earlier this week for 9am today.  When I get to the dealership I am told they are 3 hours behind.  So here I am waiting.  I understand there are walk-ins, etc but still how can you be this far off on schedules.

I also am capable of doing it Myself, but I have a 7yr/120k warranty and 12k on the vehicle so I am not sure if I can do it myself or not yet.  I need to read the warranty.

That's some warranty.  Is that bumper to bumper?   You pay extra for that?

 

[bigmarc27]

Bought my wife a new 4Runner last year. It has free oil changes for life.  So far so good, but maybe I’ve been lucky. 

 

[Quint]

I made an appointment for a rear differential fluid service earlier this week for 9am today.  When I get to the dealership I am told they are 3 hours behind.  So here I am waiting.  I understand there are walk-ins, etc but still how can you be this far off on schedules.

I also am capable of doing it Myself, but I have a 7yr/120k warranty and 12k on the vehicle so I am not sure if I can do it myself or not yet.  I need to read the warranty.

Not to make excuses for the dealer, but it could have been something like a tech calling in sick or double booking appointments. Make sure you mention something about your displeasure to the Service Manager and ask for a fee car wash or something. If they balk, casually mention you’ll be sure to note this on the Customer Satisfaction Survey they will invariably send you. 

 

[ChiefD]

Kindly tell the service manager this is unacceptable, especially since you had an appointment. 3 hours behind at 9:00 is idiocy.

Find another dealer.

 

[Arizona Ron]

Summer time + Saturday

 

[NutterButter]

They really should just have you leave it and reimburse you for an uber since its their screw up. 

 

[Galileo]

Bought my wife a new 4Runner last year. It has free oil changes for life.  So far so good, but maybe I’ve been lucky. 

I have a 2010 4Runner.  I've given up on 2 Toyota dealerships so far and refuse to return to them for service.  I love the 4Runner, but they have been ridiculously inefficient, inept, and over priced for service.  I hope you luck continues.   

 

[Dan Lambskin]

If I ever go to the dealership for anything I’m planning to be there for at least 2 hours

 

[ragincajun]

That's some warranty.  Is that bumper to bumper?   You pay extra for that?

Yes.  I can handle Mechanical, but all of the electronics in cars now scare me.  It was 2-3k from the dealership I bought the car from but there is a dealer who has it for like half price I purchased from instead.  You can buy the Honda warranty from any dealer in my state.

 

[ragincajun]

Bought my wife a new 4Runner last year. It has free oil changes for life.  So far so good, but maybe I’ve been lucky. 

Miss the 4Runner and the free oil changes.

 

[ragincajun]

Not to make excuses for the dealer, but it could have been something like a tech calling in sick or double booking appointments. Make sure you mention something about your displeasure to the Service Manager and ask for a fee car wash or something. If they balk, casually mention you’ll be sure to note this on the Customer Satisfaction Survey they will invariably send you. 

Agreed.

 

[HellToupee]

Summer time + Saturday

Now add a sick call or two 

 

[snellman]

I am a Service Manager at an Auto dealership and I have no idea how you could get 3 hours behind without 1) unplanned absences 2) a job taking longer than planned (which seems highly unlikely on a Saturday) 3) Lack of training with staff on scheduling.

 

[Osaurus]

Leave it and get a loaner. 

 

[Christo]

Made an appointment at our dealership. Asked for the first appointment on a Sunday morning--8am. Got there at 7:55. Place was already open and there were 3 cars ahead of us. They didn't make any effort to get us ahead of them.

 

[B Maverick]

I had a dealership tell me all an appointment did was guarantee the car would be seen that day. 

I told the service person that was completely asinine and he agreed but said it was the dealership policy.  When the customer service dept called me for a survey after I told them the same.  They were going to have a manager call me to discuss this and some other issues I expressed to them and am still waiting for that call 3 years later.  I also had to explain to them that my rating of their service dept was in no way a reflection of their service person helping me (he was good, it was their rules and policies that were the problem) and they could not seem to accept that.  

I now use a different dealership for my services and they have been mostly good.

 

[nirad3]

Leave it and get a loaner. 

This.

 

[RUSF18]

Might as well ask this here...

Have a 2018 CR-V that I bought new, and the other day the driver door sensor started malfunctioning. As in, the door was fully closed but I was getting a dash message that the door was open which led to constant beeping and the dome lights staying on. Open door, slam it, rinse, repeat, no change. It would only be a nuisance if not for the fact that when I shut the car off and closed the door, the lights would stay on which is obviously not good from a battery standpoint. Thankfully I was able to stick something to the sensor to make the car realize it was fully closed and turn the lights off.

I assume fixing that will be covered under the general warranty (I'm way within years and miles)?