We listed with abb and vrbo. There was a company that had software that automatically set our prices on both based on market demand for that particular day.same here. had a condo in HI (too soon?) but i never listed with airbnb. i just didn't like them. i knew i was limiting my exposure, but something about them made me uncomfortable.Cleaning fees are usually higher than what is paid to the cleaners . We added like 20 percent extra for supplies like soap, shampoo, etc. And added a little more to cover gas to and from each of the three we use to run. Some of the cleaning fees that are super high that I see nowadays are clearly extra profit.Service fees is the price AirBNB charges so they make money. People I know that rent out do not make any money off the cleaning fee - that is what they pay their cleaner. Nothing bogus about either of them, nor do you have to click through the booking to see either of those charges - they are right there on the first page when you click on a property.Bogus "service" and "cleaning" fees that add hundreds to the listed price, I've seen places listed for $200 that end up about $800 once you actually click through to booking.
Customer "service" of a middle man unable to rectify problems, answer questions, or assist in making the situation right or helping with alternatives.
Last minute cancelation possible with no recompense. The "host" might not even be legally allowed to rent out the location.
No one to hold accountable. No real effort to fix any problems. You don't like it? Here's a couple of hundred bucks credit, literally in hopes that you "have better luck next time."
... So how is this preferable to a Marriott or Days Inn? Even a Motel 6 if there's a problem they make it right.
And it has been pointed out, there aren't Motel 6's or Days Inns, or whatever in remote beautiful parts of this country. If you want to stay alongside a highway in a grubby Motel 6 go for it.
I could edit those prices if I wanted to, but it was a great service because we knew we weren't pricing too high or low. Costs was one percent of revenue per month.
I never had a problem with abb customer service as owner or user.
As for op issue, it makes no sense to me as an operator to cancel someone for a few hundred extra dollars when you could lose your rating as a superhost and or penalized.
Never book an abb without using a superhost. Those are the owners that never cause problems. First item I filter when looking for a place.