Kohl's has terrible customer service (1 Viewer)

[Bull Dozier]

Now see, I don't want to be that guy.  That's why I don't want to be the one making requests as to what will make me happy.  That is 100% why I don't go in with a request of what I want to make me happy.

But don't you end up being that guy (minus the threat of physical violence) anyway when you are unsatisfied with what their offer is?  I think you're making a bid deal about asking for a concession vs waiting for one being offered?  My point is that two situations are a distinction without a difference.  They are a meaningless first step to a negotiation.  Whoever makes the first offer sets the playing field, so if you go in with something pre determined in your head of where you want to end up, you are better off starting if off vs letting the other party determining the starting point.

If you don't really care where you end up, and just want "something" I could see waiting for their first offer and trying to talk them up.  But, if you have a desired end point, I think you lose out by letting them set the baseline.

 

[TheIronSheik]

But don't you end up being that guy (minus the threat of physical violence) anyway when you are unsatisfied with what their offer is?  I think you're making a bid deal about asking for a concession vs waiting for one being offered?  My point is that two situations are a distinction without a difference.  They are a meaningless first step to a negotiation.  Whoever makes the first offer sets the playing field, so if you go in with something pre determined in your head of where you want to end up, you are better off starting if off vs letting the other party determining the starting point.

If you don't really care where you end up, and just want "something" I could see waiting for their first offer and trying to talk them up.  But, if you have a desired end point, I think you lose out by letting them set the baseline.

I get what you're saying.  I do.  But in my eyes, it's kind of like asking for a certain gift for your birthday.  Weird analogy, but bear with me.  What I mean by this is I don't want to tell my wife what to get me for my birthday.  If I say, "Can you get me x?", it just seems like no effort was put into it on her part.  Like she didn't even care to try to make me happy.  She could buy me something and it's not what I wanted, but it's the thought that counts.  

In that same way, if the company messes up, I don't want to tell them how they can make me happy.  It seems disingenuous.  What makes me happy is someone taking ownership of their mistake and letting me know "Hey, sorry.  We messed up and I want to make it up to you."  Honestly, that should be every company's mantra when it comes to mistakes.  If I upset my fiance, and she's pissed, I'm not going to say, "What can I do to make you happy?"  Instead, I'm just going to make an attempt to fix the situation.

Again, I want to point out, I'm not upset or raging.  I'm not fuming smoke out my ears.  If it reads that way, I'm portraying my emotions incorrectly.  

 

[Bull Dozier]

I get what you're saying.  I do.  But in my eyes, it's kind of like asking for a certain gift for your birthday.  Weird analogy, but bear with me.  What I mean by this is I don't want to tell my wife what to get me for my birthday.  If I say, "Can you get me x?", it just seems like no effort was put into it on her part.  Like she didn't even care to try to make me happy.  She could buy me something and it's not what I wanted, but it's the thought that counts.  

In that same way, if the company messes up, I don't want to tell them how they can make me happy.  It seems disingenuous.  What makes me happy is someone taking ownership of their mistake and letting me know "Hey, sorry.  We messed up and I want to make it up to you."  Honestly, that should be every company's mantra when it comes to mistakes.  If I upset my fiance, and she's pissed, I'm not going to say, "What can I do to make you happy?"  Instead, I'm just going to make an attempt to fix the situation.

Again, I want to point out, I'm not upset or raging.  I'm not fuming smoke out my ears.  If it reads that way, I'm portraying my emotions incorrectly.  

OK, I get what you are saying too.  Here' my analogy to counter your analogy.  This past Christmas, my 14 year old son had next to no hints for Christmas.  Two sets of grandparents, an aunt, and uncle, his brother and sister (and parents obviously) all got him presents.  I had zero hints to pass out other than the usual new Xbox game, or his size for basketball clothes, or whatever other generic stuff.  After the orgy of present opening my family's Christmas is, I ask him if he had a good Christmas.  He kind of shrugs his shoulder, like "meh, I didn't get much I really wanted."  BECAUSE YOU DIDN'T GIVE ANY HINTS, NIMROD!

That said, what I think we have sufficiently proven beyond a reasonable doubt is the fact that we'll have to agree to disagree.

 

[TheIronSheik]

OK, I get what you are saying too.  Here' my analogy to counter your analogy.  This past Christmas, my 14 year old son had next to no hints for Christmas.  Two sets of grandparents, an aunt, and uncle, his brother and sister (and parents obviously) all got him presents.  I had zero hints to pass out other than the usual new Xbox game, or his size for basketball clothes, or whatever other generic stuff.  After the orgy of present opening my family's Christmas is, I ask him if he had a good Christmas.  He kind of shrugs his shoulder, like "meh, I didn't get much I really wanted."  BECAUSE YOU DIDN'T GIVE ANY HINTS, NIMROD!

That said, what I think we have sufficiently proven beyond a reasonable doubt is the fact that we'll have to agree to disagree.

That's fair enough.  I mentioned above that not everyone is going to agree on everything.  And that doesn't make one side more right than the other.  I totally respect your views and see what you're saying.  After the Kohl's incident, I tried to adjust some of my views to maybe move away from my initial beliefs.  I'll probably do the same again.  

 

[Bull Dozier]

That's fair enough.  I mentioned above that not everyone is going to agree on everything.  And that doesn't make one side more right than the other.  I totally respect your views and see what you're saying.  After the Kohl's incident, I tried to adjust some of my views to maybe move away from my initial beliefs.  I'll probably do the same again.  

That I agree with.  I know we're just having a discussion and wasn't trying to portray it as I'm right and you're wrong.  

 

[TheAristocrat]

We're debating about 5% on a multi-million dollar order, yes?

 

[Snoopy]

Kohl's to close 18 stores, locations unknown: http://www.kare11.com/news/local/kohls-plans-to-close-a-small-fraction-of-stores/56138328

 

[TheIronSheik]

Kohl's to close 18 stores, locations unknown: http://www.kare11.com/news/local/kohls-plans-to-close-a-small-fraction-of-stores/56138328

Probably due to me no longer shopping there.

 

[stbugs]

Hey Shiek, just wanted to let you know that I bought my wife roses from Costco on 2/13. It's 6 days later and they look glorious. Honestly, outside of them spreading a bit (they were closed up when I got them), they look like they'll go another week no problem. You can do a little work with your legs next time and get them yourself and put them in a nice vase with the little plant food they give you and surprise her in the morning.

Since the thread got bumped I figured I'd let you know my Costco roses are still going strong two weeks later. Starting to see some discoloration and I'm not getting more plant food so they'll be gone soon. $15 for two weeks of roses ain't bad and no customer service issues. Bliss. 

 

[CletiusMaximus]

Kohl's to close 18 stores, locations unknown: http://www.kare11.com/news/local/kohls-plans-to-close-a-small-fraction-of-stores/56138328

Kohl's is preparing for an acquisition. It is known. 

 

[TheAristocrat]

How are the pillows?