It's happened before to me, will happen again and is not uncommon in my industry but....it always irks me when someone who obviously values you as an expert and uses your time for hours getting guidance, advice, counsel, etc to make a real estate purchase and then when they go under contract, they then shop around to find the lowest cost on the loan they can. I am always up front with my clients, if all you want is to find the lowest cost, then I am not your guy, though we are very competitive and best out most lenders, I am not a low cost lender. I am a professional lender with the best people in the business around me in our company. We hire the best and retain the best. If you want competitive rates, people who care and some of (without exaggerating) the best people in the industry to get this done for you quickly, smoothly and well then let's go. If you just want the cheapest guys you can, you can always find someone willing to do it for less and that usually means that that is what you are getting. Cheap labor for cheap wages. If you are promised 1% on a mortgage and they screw up the deal and don't close... what was that cheap route doing for you?
Argh... just venting. I just don’t get people who use you for your knowledge and expertise and then say "we found someone cheaper, thank you for all your help." There is a reason you didn't go to the cheap place in the first place... they suck. But them you don't do business with the guy you trust.
Sigh.
Ok... moving on.