Another vote for Apple. Wildly overrated. They are very good for the technologically challenged but that's about it.
This is my problem with iTunes. For me, it's not a big deal, I just won't use it. But for older/tech challenged, they go Apple because of the perception (and in many cases reality) that it's much more user friendly.
Then they have to use iTunes, which is as ####ty a program as there is and somehow gets worse with every update.
This. I'm NOT technologically challenged...been using PC's longer than most people I know, and while I'm not an IT guy, I'm the guy most of my friends call when they have issues. I know my PC's, and generally electronics.
I have never for the life of me been able to understand iTunes and all the various accounts, permissions, etc. that are needed to set up my account so that it does what I need it to do. Further, as I stated earlier, the iMac we got is so confusing. For example, I downloaded the Draft Dominator app, and I have no clue what to click to open it...I go back to "Downloads" and open it every time from there. No "icon" or anything for it.