There have been past controversies in the NFL. In response to some fan outrage, the league office at least handed down a suspension, a fine, an apology, and in some cases, even altered the rules.
But I have never seen more fan outrage at anything like the officiating of Super Bowl XL. This needs extreme measures to fix. I said before that in this extreme case, the NFL better get on top of this and not only admit it was screwed up, but people in the Steeler organization need to do it as well.
The NFL needs to sack up and tell people there was a problem, and then tell the fans to sack up and deal with it. That is the proper way to handle this. People will understnad if you do it that way. Instead, they are giving this less concern than normal, which is wrong. If they tell the fans it was "properly officiated" and then act like the customer is wrong, they stand a pretty good chance of damaging the sport as well as the credibility of others who defend this.
Business 101 - the customer is always right. The fans are in an overwhelming majority that the game was screwed up. The polls are 2-1.
What is the NFL thinking?
But I have never seen more fan outrage at anything like the officiating of Super Bowl XL. This needs extreme measures to fix. I said before that in this extreme case, the NFL better get on top of this and not only admit it was screwed up, but people in the Steeler organization need to do it as well.
The NFL needs to sack up and tell people there was a problem, and then tell the fans to sack up and deal with it. That is the proper way to handle this. People will understnad if you do it that way. Instead, they are giving this less concern than normal, which is wrong. If they tell the fans it was "properly officiated" and then act like the customer is wrong, they stand a pretty good chance of damaging the sport as well as the credibility of others who defend this.
Business 101 - the customer is always right. The fans are in an overwhelming majority that the game was screwed up. The polls are 2-1.
What is the NFL thinking?
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