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This happened to me at Chipolte...CHIPOTLE RESPONDS, POST 180 (1 Viewer)

What would you have done?

  • I wouldn't have said anything and just eaten it

    Votes: 27 16.7%

  • I would have had them remake the burrito

    Votes: 52 32.1%

  • I would have complained to the manager

    Votes: 17 10.5%

  • I would have just left

    Votes: 40 24.7%

  • I would have put the lime in the coconut

    Votes: 26 16.0%
  • Total voters
    162
Willie Neslon said:
I get my salsa, some guacamole, some lettuce and it's now time for him to wrap it. He folds, flips and begins to roll but there is some debris (beans, rice, lettuce) in the foil, due to Speedy rushing the whole thing. He holds the partially rolled burrito with his left hand, with his right hand he grabs the garbage pail near him and moves it closer. All four of his chicken grease latex fingers are inside the garbage bin, thumb on the outside. After moving the bin he uses the same hand to discard the debris on the foil, puts his hand back on the burrito and finishes rolling. I stop him. "Excuse me, you just grabbed the garbage bin with your right hand and now you have that same hand on my food." He denies it! He tells me he kicked the bin closer. I saw the whole thing and tell him I'm 100% sure i saw his fingers on the inside of the garbage pail. (The garbage was fairly full or discarded food and napkins.) He asks me what i want him to do. I say don't worry about it, tell him I don't want it and just walk out. I ended up grabbing Chic-fil-a for the first time in a while. Didn't want to do that but I was pressed for time and starving.

Well, that's it. Thanks guys. Remember there are some copy and paste-able reply options for you right there at the top if you like.
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You may have been hungry, but I doubt you were actually "starving".

Makes the whole story unbelievable IMO.

 
Willie Neslon said:
Cjw_55106 said:
I voted to leave, but I'd follow it up with an email to the store...hoping to get something for free. I wasn't there, but I wouldn't worry about chicken fingers touching other stuff as it probably wasn't raw chicken.
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I hear you. i just think the whole latex glove thing is a sham anyway. They're touching everything and anything with those gloves. What difference does it make if it's the gloves or their fingers when they touch your food?
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Hopefully they aren't wearing the gloves to the bathroom.

 
Since it is an open kitchen I would have told him to change gloves and make me a new one. If he balked the next words out of my mouth are " I want to speak to a manager,now".

 
NCCommish said:
Since it is an open kitchen I would have told him to change gloves and make me a new one. If he balked the next words out of my mouth are " I want to speak to a manager,now".
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That's what most people would probably do. I didn't feel like escalating it. Didn't want that same guy making it again either. I almost left without even saying anything.

 
Did you watch the ChikFillet people make your food? Maybe they make your sandwich with doodoo fingers? You don't know. You'll never know.

 
bostonfred said:
You see, starvin Marvin, this guy was taking food out of the huge buckets with all the food in them, and then he put too much food in the food, so the food literally burst at the seams and the only way to fix it was to wrap it in more food. Then he spilled food next to my food and had to get the can where he throws away all the extra food. So I made him throw away my food because he touched the throw away food and then I went and got more food.
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:lmao: OP sounds like my wife. Eat the freaking burrito and be glad you know he didn't spit on it or drop it on the floor.

 
I dont know which part was less believable. ..your story, or the part where you said you haven't been to Chick-fil-A a in a while.

 
Wrapping the broken burrito with another tortilla is terrible. Way too much tortilla. Not sure why anyone stands for that bull####.

 
bostonfred said:
You see, starvin Marvin, this guy was taking food out of the huge buckets with all the food in them, and then he put too much food in the food, so the food literally burst at the seams and the only way to fix it was to wrap it in more food. Then he spilled food next to my food and had to get the can where he throws away all the extra food. So I made him throw away my food because he touched the throw away food and then I went and got more food.
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Yup...sounds like a first world country.

 
I say don't worry about it, tell him I don't want it and just walk out.
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Between this and tell the manager there's an option to make enough noise while complaining that the rest of the people in line are aware of what this guy is about to do to their food.

 
the moops said:
Wrapping the broken burrito with another tortilla is terrible. Way too much tortilla. Not sure why anyone stands for that bull####.
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Right. I don't let them pull that crap. I have them re wrap it and you damn well better put another scoop of guacamole on it.

 
I like when they take cash with the latex gloves on..give change and go right back to prepping food.

 
The kid is busting his butt at a menial job, while what he did is wrong I would hand him my business card as I walked out and tell him to call me for a job interview. Work ethic like that at his age is few and far between.

 
Baloney Sandwich said:
The kid is busting his butt at a menial job, while what he did is wrong I would hand him my business card as I walked out and tell him to call me for a job interview. Work ethic like that at his age is few and far between.
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That is true but working fast and half assed is not the way to go.

 
All things considered, Id rather have Speedy Gonzalez than Slowpoke Rodriquez making my burrito. Even if he cross-contaminates a bit.

 
While I can see asking to make another burrito since you saw it, if this kind of thing really bothers you, you probably should never eat out again.

 
gianmarco said:
While I can see asking to make another burrito since you saw it, if this kind of thing really bothers you, you probably should never eat out again.
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These responses amaze me. I have worked on and off in the industry for years. The best run places, be they some chain or a 3 star restaurant, care about this and it is drilled in not to do it. Of course you call them.on it.

 
Willie Neslon said:
Brony said:
That garbage bin was probably full of dung, AIDS needles and dried hippo blood. Definitely not full of broken tortillas from 20 minutes earlier and excess lettuce. Good call.
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It's a garbage pail. it's got bacteria in it. I'm sure the toilet seat in the employee bathroom is fairly clean but I don't want someone doing push-ups on it and then handling my tortilla.
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Who does push-ups on a toilet?

 
Wooderson said:
the moops said:
Wrapping the broken burrito with another tortilla is terrible. Way too much tortilla. Not sure why anyone stands for that bull####.
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Right. I don't let them pull that crap. I have them re wrap it and you damn well better put another scoop of guacamole on it.
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I think I'm more offended by the double tortilla than the garbage hands. Two tortillas totally ruins the harmony of ingredients in a burrito. Yet another thing they wouldn't think of doing at a taqueria.

 
Ive still never eaten at a Chick-fil-a. Last Feb we were coming home from the airport and I sat in the drive-through for 5 minutes before learning they arent open on Sundays. :wall:

 
Since you pointed it out and he wanted to argue it, I would simply walk out without paying... And never come back... ugh :yucky:

 
Scoresman said:
Wooderson said:
the moops said:
Wrapping the broken burrito with another tortilla is terrible. Way too much tortilla. Not sure why anyone stands for that bull####.
Click to expand...
Right. I don't let them pull that crap. I have them re wrap it and you damn well better put another scoop of guacamole on it.
Click to expand...
I think I'm more offended by the double tortilla than the garbage hands. Two tortillas totally ruins the harmony of ingredients in a burrito. Yet another thing they wouldn't think of doing at a taqueria.
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get ####ed.

 
Peyton Marino said:
Scoresman said:
Wooderson said:
the moops said:
Wrapping the broken burrito with another tortilla is terrible. Way too much tortilla. Not sure why anyone stands for that bull####.
Click to expand...
Right. I don't let them pull that crap. I have them re wrap it and you damn well better put another scoop of guacamole on it.
Click to expand...
I think I'm more offended by the double tortilla than the garbage hands. Two tortillas totally ruins the harmony of ingredients in a burrito. Yet another thing they wouldn't think of doing at a taqueria.
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get ####ed.
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you offering?

 
OP needs to learn how to control the situation. Slow the dude down, ask some questions. They can only go as fast as you let them.

 
i initially voted "have them remake the burrito" but then i remembered how long the line was, and i wouldn't want everyone mad at me for having them remake my burrito and holding up the line further, so i guess i would say just say "nevermind" and walk out like you did. definitely not eating the burrito

 
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