parasaurolophus
Footballguy
So tuesday of last week my home internet just stopped working. The earliest appt they could schedule me for was between 4-8pm last night. He comes in the house, I show him the modem which is brand new since they decided to send me a new one in the interim. He can see the modem wasnt the problem and tells me he has to go check the box down the street. He walks down there, opens it up. Has it open for all of 30 seconds and closes it back up. Internet is back up and running no problems. He tells me it was because somebody had unplugged the cable for my house and forgot to plug it back in. Said he sees this a lot and that other techs aren't so careful when putting things back together after doing installs for new service for other customers.
So I was pretty pissed to hear this. I actually thought something had broken/rusted/shorted due to the fact that we had so much rain and lightning for days straight when it went out. It also means when they do new installs that they sometimes have to just cut off your service for a bit and you don't get notified or have any clue at all why you inexplicably didnt have internet for 45 minutes.
I was going to call ATT and read them the riot act, but then realized that might get this guy in trouble and he seemed like a really good guy and was just being honest with me so I don't really want to out him.
Is there a good strategy to take here where I can avoid bringing up what this guy told me or just let it go? They already played the weather card when scheduling the service call which is why they told me they were so backed up so I feel they will just pawn it off on that again.
So I was pretty pissed to hear this. I actually thought something had broken/rusted/shorted due to the fact that we had so much rain and lightning for days straight when it went out. It also means when they do new installs that they sometimes have to just cut off your service for a bit and you don't get notified or have any clue at all why you inexplicably didnt have internet for 45 minutes.
I was going to call ATT and read them the riot act, but then realized that might get this guy in trouble and he seemed like a really good guy and was just being honest with me so I don't really want to out him.
Is there a good strategy to take here where I can avoid bringing up what this guy told me or just let it go? They already played the weather card when scheduling the service call which is why they told me they were so backed up so I feel they will just pawn it off on that again.