I'm sitting in my car dealership's customer computer room, waiting for my car, when a rep comes in and sits down and gravely tells a woman that her car's problem was a mouse living in the car. "But don't worry," he said, "it was dead and we disposed of it, and are now working on cleaning up the droppings as best we can."The woman then detailed her suspicions that this may have been the problem, listing them day by day, evidence by evidence, over the past two weeks. Remarkably, I didn't hear one groan or sigh from the rep. He listened to all of this with the utmost concern and attention, even nodding like Dr. Watson when Sherlock revealed an important piece of evidence, like the presence of mouse turd all over the place, and the nasty smell.