rockaction
Footballguy
Hockey package magically disappeared from account even though being charged full price.
Wat?
Wat?
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Can you negotiate with DirecTV? (3 Viewers)
- Thread starter oukurt
- Start date
Wingnut
Footballguy
Figured I'd put this here. Got an offer in the mail today to go back to DTV. It comes woth a $300 prepaid visa reward card, genie HD DVR, and the movie channels for 3 months. You have to sign a 2 year agreement though. Offer ends 12/31/17.
Eta: you can add the Sunday ticket for next year and the rest of this year for free with the middle and higher tier packages.
855-272-0914, offer code: WBK11
https://i.imgur.com/9pqN1BA.jpg
https://i.imgur.com/th7HDfs.jpg
Eta: you can add the Sunday ticket for next year and the rest of this year for free with the middle and higher tier packages.
855-272-0914, offer code: WBK11
https://i.imgur.com/9pqN1BA.jpg
https://i.imgur.com/th7HDfs.jpg
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soothsayer
Footballguy
Bump - anyone with recent experience? My contract is up. Tia.
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GoBears84
Footballguy
I upgraded all my equipment last month (my old DVR was 6+ years old). I called Customer Service and they wanted to charge me $400 for the new Genie 2. I was so mad at them that the CS rep actually hung up. Knowing what I know from this thread, I called to cancel and immediately got into Customer retention. He noted my 20 years with DirecTV and gave me the new G2 and 4 mini Genies for free. 2 year contract.
The rep was a funny, chatty guy so I expressed my concern about being able to negotiate a Sunday Ticket discount and asked him how to best approach it. He indicated that you should always wait until just two weeks before the season starts, get to the loyalty department and they always have deals - though they change from day-to-day.
The rep was a funny, chatty guy so I expressed my concern about being able to negotiate a Sunday Ticket discount and asked him how to best approach it. He indicated that you should always wait until just two weeks before the season starts, get to the loyalty department and they always have deals - though they change from day-to-day.
Wingnut
Footballguy
Dropped DTV for Fios a few months back and I dont miss DTV one little bit. I can still watch every NFL game/Red Zone on my TV via reddit, and Fios is just a much better product overall. I have zero remote lag, zero issues when the weather acts up, and there seems to be way more content (on demand, etc).
Ill never go back to DTV.
Ill never go back to DTV.
GoBears84
Footballguy
In case you missed it:
http://profootballtalk.nbcsports.com/2018/02/19/directv-raises-price-for-nfl-sunday-ticket/
$293.94
$395.95 if you want the RZ too.
Lot's of folks will be calling in for that discount.
http://profootballtalk.nbcsports.com/2018/02/19/directv-raises-price-for-nfl-sunday-ticket/
$293.94
$395.95 if you want the RZ too.
Lot's of folks will be calling in for that discount.
kupcho1
Footballguy
That's just utter nonsense.In case you missed it:
http://profootballtalk.nbcsports.com/2018/02/19/directv-raises-price-for-nfl-sunday-ticket/
$293.94
$395.95 if you want the RZ too.
Lot's of folks will be calling in for that discount.
They raise the list price every year. And every year I'll make my annual call and end up being paid to get Sunday Ticket. Do I care that they keep the list price on my bill and reduce the net amount through credits? Absolutely not.
If they think they're fooling the Street by doing things that way, good on 'em. Of course there are probably some people paying list and never even thinking they could pay less.
Non-event
RBM
Footballguy
Wingnut
Footballguy
Mrs. Rannous
Footballguy
This really is the suck. It's unusable. What nimrod thought gray on gray was a readable thing? And finding anything is almost impossible.Not a fan of the new menu system. Too cluttered and hard to see your recorded shows easily.
I called to add HBO and I can't until the promotion expires. Then I have to call in again. That's just nuts.
B Maverick
Footballguy
My DVR died and they overnighted a new one to me for free. Also bill just went up again on DTV and Internet. I am slowly working on cutting the cord so I didn't want to play the game of cancelling and trying or getting into a long contract.
I have the antenna/Amazon FireTV/Netflix all ready. Need to run some coax cable for the antenna to get all the tvs (wife likes a local morning news show thats not yet on any streaming. KTLA 5). So my plan was to cut my service down from Premier to one of the lower ones as I figure out what streaming service works best (Sling, DTV Now, etc). Also needed to adjust the internet speed since i had the 18 mbps package and will need more for streaming.
Called to activate my new box and had them switch me to retention just to see whats up.
They upgraded me to 45 mbps for $30/mo and it stays there as long as I have DTV. Was paying $44 (which just went up to $57) for 18 mbps.
They also gave me $60 off my DTV package for 1 year. The new price is basically what I would have been at if I reduced my package to the xtra or other similar package, but now I get to keep all the movie channels.
No contract.
I am ok with this for now while I get the cord cut....
I have the antenna/Amazon FireTV/Netflix all ready. Need to run some coax cable for the antenna to get all the tvs (wife likes a local morning news show thats not yet on any streaming. KTLA 5). So my plan was to cut my service down from Premier to one of the lower ones as I figure out what streaming service works best (Sling, DTV Now, etc). Also needed to adjust the internet speed since i had the 18 mbps package and will need more for streaming.
Called to activate my new box and had them switch me to retention just to see whats up.
They upgraded me to 45 mbps for $30/mo and it stays there as long as I have DTV. Was paying $44 (which just went up to $57) for 18 mbps.
They also gave me $60 off my DTV package for 1 year. The new price is basically what I would have been at if I reduced my package to the xtra or other similar package, but now I get to keep all the movie channels.
No contract.
I am ok with this for now while I get the cord cut....
I'm ready to start looking just based on this. Switching to local stations there's a 20 second period of just a black screen and using fast forward and rewind when using the DVR is always an adventure. There's no telling when or if a button will actually take.
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Wingnut
Footballguy
I mean, its 2018. Theres no reason for that kind of lag, its ridiculous. Im still 100% satisfied with Fios.
simsarge
Footballguy
Mr.Pack
Footballguy
simsarge
Footballguy
Southern NJ here, so not so far that I would think location would make that big a difference. Equipment maybe? No FIOS available for me, so I'm stuck with either DirecTV, Dish or Comcast. They're all pretty comparable to me and within a couple of $$ price wise too. Including the cord cutting options (Sling, etc) when figuring in the channels and functionality that I'd want.
B Maverick
Footballguy
SHIZNITTTT
Footballguy
Anyone like the new menu?
BroncoFreak_2K3
sucker for Orange
Hell NO
Mr.Pack
Footballguy
shuke
Black Ice Skeptic
Mrs. Rannous
Footballguy
It went from completely logical and usable to a complete cluster. Someone there is a turdblossom.
JaxBill
Footballguy
Speaking of 2018, I think it's Bush league that you have to negotiate to not be charged for HD.
I mean, come on. The local podunk stations here ONLY broadcast in HD. So you're charging me extra for the antenna default format.
SHIZNITTTT
Footballguy
The font on the new menu is really small and the white and grey menu grid is hard to read. A lot of complaints online about it, but it doesn't look like you can change the menu back to the original.
skol asylum
Footballguy
I like the colors. I don't like how your DVR list displays with the selection larger. Biggest dislike is you can't pick a specific channel to record a series on. Only option is all channels. Dumb. At first the FF and play to avoid commercials timing was off so you always had to rewind. Seems better now.
Bull Dozier
Footballguy
I have this at an increasing rate. It's driving me crazy. I was thinking it is my box since it wasn't updated to the new display like the other two boxes in my house. But if others are having this as well, is there an explantion. Without fail, I hit "206" to go to ESPN, then nothing happens. I wait. I wait. Then I hit 206 again and finally it tries to go to channel 206206 and fails so nothing happens. Makes me want to throw my remote through the TV.
themeanmachine
Footballguy
I finally had enough and cancelled for good this past Saturday. Retention rep offered $45/mo off to stay, but otherwise didn't push it, no hard sell to stick around. No phone calls afterward begging me to come back. I'm sick of the yearly "threaten to cancel" game. And we just don't watch that many cable channels anyway, the vast majority of what we watch these days is on broadcast TV or Netflix.
DreamTheater
Footballguy
And I thought it was just my remote ! once my promos are up in Oct, I am out. This change was the worst decision they made.
St. Louis Bob
Footballguy
opensourcebeer
Footballguy
Having the same problem and cancelled my service today. The rentention rep said I wasn't under contract from last summer's "threaten to cancel for Red Zone" yearly call. Good riddance.Bull Dozier said:
As an added bonus my wife will stop being pissed that I spend every Sunday all Fall long watching Red Zone.
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Rodrigo Duterte
Footballguy
When does DirecTV typically start giving out discounts on baseball packages? I've never subscribed but would like to watch my team. Do they do individual team or maybe division packages? I don't need access to the entire league. Thanks.
Bull Dozier
Footballguy
I'm reminded that I bought a new TV for Christmas because I thought my TV was the issue as it kept going black, I thought it was turning off. Bought a new TV, moved it to the video game room where I set it up for two TVs. Then I discovered that otherwise perfectly good TV has lag while playing video games, so I had to buy another new one. Thanks Obama! I mean, thanks DirecTV!DreamTheater said:
I'd switch to Xfinity, but they keep screwing up my account where I only have internet with them (the latest is that a Xfinity cable box just showed up in my mail yesterday, even though I haven't requested TV service), so I'm scared that switching to them isn't going to go exactly seamless.
cheese
Footballguy
mozzy84
Footballguy
yea that's where I'm at, with the discounts I normally have it's less than a $100 for all the channels basically.
Gottabesweet
Footballguy
It's almost time to make the yearly call. The past year and a half my bill was between $45-60 with all sorts of credits on it for the Choice Extra package (3 TVs). Now it's $105 and another $40 in credits falls off after next month to bring my bill to $145. Always let all the credits wear off before you call. At least in the past it's how I had most success at getting Sunday Ticket Max and the $200 GC. The yearly struggle begins next month!
need2know
Footballguy
Ugh. Thx for reminding me. I just removed Sunday ticket from my account so I don't get automatically charged for it
Stinkin Ref
IBL Representative
getting ready to make the call again and dreading it....for years I was able to get on a 2 year cycle where we got the ticket for free the first year and then half off the next year.....this required finding a local guy every two years and switching our account "name" between my wife and I....also using her her maiden name once, etc....but now they can connect those dots and it is not as easy...LOVE having the Sunday ticket, but now wife is used to it not costing at all or at least not as much with half off, so I have to negotiate however I can so the bill isn't more than what it would be at half price...she is firm in her belief that if they don't give it to us for that, we won't get it.....so I just hope to get the right rep on the line and I just let them know up front that I need our service + the Ticket for $X amount of dollars for 6 months and then back down to $Y amount of dollars for 6 months....we are usually able to get to that point but it takes some work and negotiating....last year it also took two excruciating call backs because what ended up on our bill is not what I agreed to with the person on the phone....total nightmare.....but worth it once Sunday mornings came around....
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Gottabesweet
Footballguy
I just made sure they won't auto renew me with ST. I confirmed I have two bigger credits falling off 1 week after my next statement. They told me to call back 1 week after the statement comes out, As deals update then. I confirmed if I could call "866-284-2816" the win-back number, I only said it's the number that's called before. Normally I don't even wait. I put in a cancelation date and call that number and say I got a voicemail saying you'd like me back? They said I can call that number or 866-444-2168. Will update July 1st and see what offers I can get.
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Socrates11
Footballguy
Weird. I just checked my account to turn off Sunday Ticket auto-renew and it looks like they are already giving me the basic Sunday Ticket package for free this year. I would only need to upgrade to Sunday Ticket MAX for $109. Anyone else seeing this?
Brony
Footballguy
Gottabesweet
Footballguy
If I recall mine did that last year and didn't mean it was discounted/free. I questioned it.
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