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Can you negotiate with DirecTV? (1 Viewer)
- Thread starter oukurt
- Start date
Wingnut
Footballguy
Id do it ASAP...if it doesnt work you can just cancel the cancellation. Youve got literally NOTHING to lose.Hmm, I may just call later this afternoon then.I called Friday and set a cancellation date of 6/3. Didn't get a call or email but called the 877 number anyway. Told them I got the new deal email. Received $43 credit for 12 months and the $200 visa. I didn't haggle for Sunday Ticket or movie channels because I don't use them. Thanks dudes
Awesomeness.
Johnny Bing
Footballguy
Bingo. Called back just now before the FBG site went viral and used up all the promo. The initial offer when I called back was only $43 off per month, movie channels, and genie installation. I asked if there was anything else he could offer to sweeten it a bit and then he kicked in the visa card and ST Max. Very similar offer to the others other than adding the genie mini to the deal with free installation. (before they wanted $99 for the genie mini).Johnny Bing said:
$40 off/month for 12 months - bill went from $126 to $83
free $200 Visa GC (receive in 6 - 8 weeks)
Free movie stations 3 months
ST Max
Genie Mini added free installation
Total call was 34 minutes.
Thanks guys for the information.
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BroncoFreak_2K3
sucker for Orange
Yea, in my email I got today it listed the Genie and Genie minis setup available for free as well
DA RAIDERS
Footballguy
this was the only question i asked and it required a 2 year commitment. it would have been free though. but that's been available for a while, for me at least. my receivers are ancient too.
Gottabesweet
Footballguy
Thats what I did, I called two hours later.I'm tempted to call later this afternoon, even with only calling to set up the cancellation here this morning.
I had just switched our contact email from my wife's to mine.... maybe set it up by saying she got the email, gave me the number and told me the code.
Peak
Footballguy
I just placed the cancellation call - took all of 5 mins (simply confirming details). She made sure to verify my phone and email twice during the call. Will call back in a couple of hours with the rest of the script to see what happens.Thats what I did, I called two hours later.I'm tempted to call later this afternoon, even with only calling to set up the cancellation here this morning.
I had just switched our contact email from my wife's to mine.... maybe set it up by saying she got the email, gave me the number and told me the code.
CGRdrJoe
Footballguy
I'm sort of at the point where I wouldn't mind cancelling. If I did that and let my cancellation go through, is there a good chance they'd offer an even better deal to bring me back?
strykerpks
Footballguy
Bob Sacamano
Footballguy
You have to love their security. Wife and I have the same phone number, except the last digit, and I can never recall which one is on the account. So I give her mine.
"Can you verify for security purposes the phone number associated with this account?"
"555-555-5544"
"It's 43."
"Uh, OK. Thanks for verifying my number for me?"
"Can you verify for security purposes the phone number associated with this account?"
"555-555-5544"
"It's 43."
"Uh, OK. Thanks for verifying my number for me?"
dancingbones
Footballguy
Just got off the phone for the 877 number. I did my first call last night, and had not received any promo email or phone call from them - but called anyway & said I had an email & mentioned the "newdeal1". I was not showing up in their system at first & then they said, yes I was eligible.dancingbones said:
$41 off/mo for 12 mos
Free ST MAX
$200 gift card (had to ask for this)
no free HBO/SHO/Max (I was already getting this offer, so it wasn't available to me).
I'll need to call back before Sunday to get HBO added back to my account for GOT (a la carte most likely), since the free HBO/SHO/MAX went off of my account when I accepted the new agreement. My previous agreement was due to expire April 2016, now I am under contract until May 2016.
Just checked my online "recent activity" and the discount is processed as a $31/mo "instant rebate - 12 mos" & a $10/ 12 mos credit CHOICE.
Good luck to all, great thread.
ETA: 2nd call took about 20-25 minutes
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Spock
Footballguy
Got the email this morning and just got done talking to them.Spock said:
$41/month off for 12 months
$200 Visa gift card (will be mailed out within 4-6 wks)
Free Sunday Ticket Max
No go for me on the 3 month HBO/Starz, but the guy said to call back in a month or so and it shouldn't be a problem.
Spent less than 15 minutes on the phone with zero hassles.
Thanks to all who contributed to this thread. Very happy!!!
Awesome - will be calling back as soon as I get home
Went from $140/mo. to $65/mo.!!! ... for 12 months (but I assume I'll be able to do something like this next year)
HBO/Starz free for 3 months
NFL Sunday Ticket Max - Free
$200 Visa gift card
Hell yeah!
my bill went from $110/mo to $68/mo or something like that.
$42/month discount for 12 months
Free Sunday Ticket Max for 2015
$200 Gift Card after 30 days of active service
Free HBO/Showtime/Starz for 3 months
pretty nice
$42/month discount for 12 months
Free Sunday Ticket Max for 2015
$200 Gift Card after 30 days of active service
Free HBO/Showtime/Starz for 3 months
pretty nice
Willie Neslon
Footballguy
Am I too late to do this? Also what package do you guys have? I have choice xtra classic which I'm told is an old one but they keep me on it because it's cheaper.
Bob Sacamano
Footballguy
I'm on the phone with them now. Basically where I am after canceling, what, 2 hours ago? I didn't bother with the, "I got your e-mail" shtick. I just told him after I canceled I talked to a buddy who got this deal, and if he could hook me up I'd stay.
Bob Sacamano
Footballguy
DA RAIDERS
Footballguy
same as rude and bsac normal bill is around 110, down to 65
Wooderson
Fight The Power
Wooderson
Fight The Power
Why would you say that when it's worked for so many of us?
This is just one of the ways you have to play the game to get a good price.
Binky The Doormat
Footballguy
First Fail!!
Don't know if I was singled out but just got off the phone with them. I called yesterday and set the disconnect date for June 11, the rep did nothing to keep me other than lecture me on why I should stay and what a good deal I was already getting (not really ...).
Hearing that things may be tightening up, I called the 877 #. The first lady (Linda) couldn't find our account with my wife's number or my phone number and I had to give her our DTV acct #. We then got disconnected. I called back and got Bill - same routine but when he found our account he said he had to go check and returned to say that they would call back soon but had to call my wife. (I called and told my wife not to answer but that we would get back to them ...she is at work and doesn't deal with the bills and doesn't know what all to ask for).
I get the call at 6:45 CST after they call her number. Forty-five to fifty minutes later I told them if that is all they could do I would wait and see if their policies changed - that I knew others were getting significantly better deals. I worked with the guy patiently and played the "good guy" role to the end. I did get other offers (like 3 free genies, but that is BS ...causes 24 mo. commitment that he didn't mention until I asked). I have been with them since 2005.
The deal I turned down this evening (may wish I had it back ...but ok with risking it).
- Must upgrade to the Ultimate Choice pkg at $86.99/mo. from the Choice Xtra in order to get a $47/mo. discount (12 mo.)
- Sunday Ticket
- No VISA card and no 3 mo. free HBO etc.
- $86 total bill for 12 months (compared to the $103 below)
FYI - I currently have:
- Choice Xtra - $79.49
- free HBO (at end of 3 month trial from previous "every 4-6 mo. negotiation)
- 3 TVs - $13
- Advanced Receiver Svc - $10
- Protection Svc - $7.99
- Advanced Receiver DVR - $0 (2 months left of full credit of $10/mo)
- Discounts - $20 ($10 and 2 $5 credits)
- Regional Sports - $2.14
- Taxes - $7.27
Total - $102.89
Don't know if I was singled out but just got off the phone with them. I called yesterday and set the disconnect date for June 11, the rep did nothing to keep me other than lecture me on why I should stay and what a good deal I was already getting (not really ...).
Hearing that things may be tightening up, I called the 877 #. The first lady (Linda) couldn't find our account with my wife's number or my phone number and I had to give her our DTV acct #. We then got disconnected. I called back and got Bill - same routine but when he found our account he said he had to go check and returned to say that they would call back soon but had to call my wife. (I called and told my wife not to answer but that we would get back to them ...she is at work and doesn't deal with the bills and doesn't know what all to ask for).
I get the call at 6:45 CST after they call her number. Forty-five to fifty minutes later I told them if that is all they could do I would wait and see if their policies changed - that I knew others were getting significantly better deals. I worked with the guy patiently and played the "good guy" role to the end. I did get other offers (like 3 free genies, but that is BS ...causes 24 mo. commitment that he didn't mention until I asked). I have been with them since 2005.
The deal I turned down this evening (may wish I had it back ...but ok with risking it).
- Must upgrade to the Ultimate Choice pkg at $86.99/mo. from the Choice Xtra in order to get a $47/mo. discount (12 mo.)
- Sunday Ticket
- No VISA card and no 3 mo. free HBO etc.
- $86 total bill for 12 months (compared to the $103 below)
FYI - I currently have:
- Choice Xtra - $79.49
- free HBO (at end of 3 month trial from previous "every 4-6 mo. negotiation)
- 3 TVs - $13
- Advanced Receiver Svc - $10
- Protection Svc - $7.99
- Advanced Receiver DVR - $0 (2 months left of full credit of $10/mo)
- Discounts - $20 ($10 and 2 $5 credits)
- Regional Sports - $2.14
- Taxes - $7.27
Total - $102.89
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rail
Footballguy
Just got cut off after 10 minutes. Trying againon hold now
ETA: he also couldn't find my phone number or account #
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culdeus
Footballguy
Can you really not get by with a stb on every tv?Just got off the phone with them...........didn't get the email but called the 877 number and told them I did
My contract was expired...Bill was reduced from
$ 236 per month to $ 166 per month for a year
Free Sunday Ticket MAX
$ 200 Visa Card on the way
Signed up for 12 month Contract
Another success story
BroncoFreak_2K3
sucker for Orange
They upgraded me from Ultimate to Premier package (top tier) for no extra charge.
$40 off/month for 12 months - bill went from $124 to $84,
4 TVs with Genie DVR and minis in each room
Binky The Doormat
Footballguy
So no idea if this is a fail or not...but I'm in my last month of the initial contract where I'm currently getting a "win back" discount (I only currently pay $39.99 for XTRA package)...so he said the system is not letting him renew it until June 1st.
Said to call back June 1st (my 1st 12 months "win back" deal expires on May 31) and specifically ask for him and he can see what's available to give me. But he's 99% sure the $200 gift card won't be there.
I may or may not call back again tonight just to see
Said to call back June 1st (my 1st 12 months "win back" deal expires on May 31) and specifically ask for him and he can see what's available to give me. But he's 99% sure the $200 gift card won't be there.
I may or may not call back again tonight just to see
Willie Neslon
Footballguy
I just can't dial the numbers. Petrified to make the call. Afraid that no matter what happens they'll disconnect on the cancel date and we'll lose everything on the dvr.
BroncoFreak_2K3
sucker for Orange
Yep got gift card, all movie channels and STMax. Was just commenting about programming packages.
NewlyRetired
Footballguy
You can cancel the disconnect if worst comes to worst and just remain exactly as you are. It may not matter though if the deal expired as was mentioned earlier today.
Wingnut
Footballguy
Yup, you've got nothing to lose. Go for it!
Gottabesweet
Footballguy
Hopefully my choice extra didn't change to something more expensive for next year. I'll have to check.
Peak
Footballguy
Worked great! :thumbsup:I just placed the cancellation call - took all of 5 mins (simply confirming details). She made sure to verify my phone and email twice during the call. Will call back in a couple of hours with the rest of the script to see what happens.Thats what I did, I called two hours later.I'm tempted to call later this afternoon, even with only calling to set up the cancellation here this morning.
I had just switched our contact email from my wife's to mine.... maybe set it up by saying she got the email, gave me the number and told me the code.
Got $43/mth discount plus a $10 HD discount added.
Sunday Ticket Max free
All movie channels free
GC
Call took 7 mins of talk plus 5 min on hold waiting for sup to confirm. No service interruption and no contract extension.
Good looking out TheMeanMachine!!
Binky The Doormat
Footballguy
Mr.Pack
Footballguy
I canceled at 4:30. Still have 7-8 mos left.
Just called the 877# got a nice girl, said she sees that I'm eligible but not sure for what as she can't see the offers. Told me to disconnect at midnight and call first thing in the morning. If there are still no offers they will reconnect me until my cancelation date.
I did not receive any email or call,I just called.
So I'm in limbo for now.
Just called the 877# got a nice girl, said she sees that I'm eligible but not sure for what as she can't see the offers. Told me to disconnect at midnight and call first thing in the morning. If there are still no offers they will reconnect me until my cancelation date.
I did not receive any email or call,I just called.
So I'm in limbo for now.
Wooderson
Fight The Power
Right no risk to give it a try. See what happens for a week. Set cancel date for 2 weeks from today.
If you hear nothing cancel the disconnect.
Willie Neslon
Footballguy
When they set that cancellation it's just like a hotel setting a wake up call. Anytime something is automated there's a chance it still goes through and you lose the whole dvr.
Emerson Biggens
Footballguy
Your DVR is just a hard drive, they can't magically erase it just because your service was cut off accidentally
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