sho nuff
Footballguy
So you acted poorly and are pissed that a company does not want to automatically give you stuff cheap or free and make less money?
Seems odd.
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Can you negotiate with DirecTV? (2 Viewers)
- Thread starter oukurt
- Start date
Seems odd.
SHIZNITTTT
Footballguy
SHIZNITTTT
Footballguy
look at all those fees! directv lease fee, hd fee, 2nd dvr fee, changing the channel fee, being a sucker fee
Gottabesweet
Footballguy
OMG the fees!
BroncoFreak_2K3
sucker for Orange
How long have you had the Premier TV package? that is the regular price. Seems you should be able to get outta that for the promo rate $89/month, or something close if you've never haggled before with them...
sho nuff
Footballguy
Whether mad about the hoops you have to go through or not...you don't come off looking all that good if that is how you treated the guy.
tommyGunZ
Footballguy
Man In The Box
Footballguy
Just an FYI, this also happened to me. On the phone, the woman told me that my service was going to be disconnected overnight for a few hours. It was still out when I woke up this morning, and there were no rebates under my account. I just got home from work, and my service is back, and now the rebate form is in my account.
SHIZNITTTT
Footballguy
40 dollars off a month, and some other crap. The real deal will come in the email I guess. Like I said at this point I really would be ok with cancelling.
BroncoFreak_2K3
sucker for Orange
doowain
Footballguy
@sweetheart dealsWe all went through the same thing. They make a minimal offer to get you to stay. You turn them down and continue with cancellation. They contact you a day later (or you contact them if you don't want to wait) and they throw it all at you. These aren't big hoops to jump through or some awful hassle. I'm not sure why you are so upset. It's not like you are the only one paying a good chunk for TV. While you may be a bit on the high side, I'd guess most people are in the $125-$150 range.
And why treat the poor guy that answered the phone like that? He didn't make you sign that contract FFS.
what # did you call with this? just the first # on the script?
The guy on the retention team told me last night that the regular customer service only has limited things they can offer
SHIZNITTTT
Footballguy
After reading your comments about the way I conducted myself on the phone with the DirecTV rep, I called back and told them that I would be willing to pay more for my service. Sorry
The retention number.
SHIZNITTTT
Footballguy
I don't get it? Why not just give the deals out to people if they keep saying cancel? I understand the "let's give the rubes 5 dollars off a month for 6 months if they will take it.
We all went through the same thing. They make a minimal offer to get you to stay. You turn them down and continue with cancellation. They contact you a day later (or you contact them if you don't want to wait) and they throw it all at you. These aren't big hoops to jump through or some awful hassle. I'm not sure why you are so upset. It's not like you are the only one paying a good chunk for TV. While you may be a bit on the high side, I'd guess most people are in the $125-$150 range.
And why treat the poor guy that answered the phone like that? He didn't make you sign that contract FFS.
Willie Neslon
Footballguy
Has anyone's cancel date come and gone? Was the service interrupted even though you cancelled the cancellation?
sho nuff
Footballguy
Because many get scared and won't actually go through with setting a cancellation date or dealing with it...so they don't have to just offer you everything.I don't get it? Why not just give the deals out to people if they keep saying cancel? I understand the "let's give the rubes 5 dollars off a month for 6 months if they will take it.
We all went through the same thing. They make a minimal offer to get you to stay. You turn them down and continue with cancellation. They contact you a day later (or you contact them if you don't want to wait) and they throw it all at you. These aren't big hoops to jump through or some awful hassle. I'm not sure why you are so upset. It's not like you are the only one paying a good chunk for TV. While you may be a bit on the high side, I'd guess most people are in the $125-$150 range.
And why treat the poor guy that answered the phone like that? He didn't make you sign that contract FFS.
Rather...they try to keep you and typically do a great job keeping people and giving them good deals compared to other companies.
IC FBGCav
Footballguy
I am in the middle of a crap storm. They said I agreed to a 2 year commitment when I took the 30 dollars a month offer, which they specifically told me no contract, now they are going to look up the call and listen to it. Cancelled 5 days ago and my account is still showing as active. FML.
SHIZNITTTT
Footballguy
On the phone now. They are trying to get me back
BroncoFreak_2K3
sucker for Orange
Binky The Doormat
Footballguy
Some of us, including Shiz, didn't get the same treatment or offers -
We all went through the same thing. They make a minimal offer to get you to stay. You turn them down and continue with cancellation. They contact you a day later (or you contact them if you don't want to wait) and they throw it all at you. These aren't big hoops to jump through or some awful hassle. I'm not sure why you are so upset. It's not like you are the only one paying a good chunk for TV. While you may be a bit on the high side, I'd guess most people are in the $125-$150 range.
And why treat the poor guy that answered the phone like that? He didn't make you sign that contract FFS.
- we didn't get the email or call
- it wasn't just a 10 minute call, it was 45-50 minutes of being lectured about what a good deal we were getting
- the deals were #### compared to what is being listed here
- the deals also included contingencies of higher priced pkgs and/or 24 mo. commitments (with the genie equipment ...and they don't talk about the extended commitment)
- after all of that, nice treatment or not, some of us didn't get what most got.
We all didn't go through the same thing.
SHIZNITTTT
Footballguy
SO bill dropped to 99.99 a month for 1 year
Free Sunday Ticket Max
Waived 1/2 fees
Gained something or another total bill with fees is 119 for a year.
She gave me her personal number to call back in 1 year to get the deal again.
WIN!
Free Sunday Ticket Max
Waived 1/2 fees
Gained something or another total bill with fees is 119 for a year.
She gave me her personal number to call back in 1 year to get the deal again.
WIN!
SHIZNITTTT
Footballguy
They called me. That is what they do for UPPER TIER customers. Their words not mine.
BroncoFreak_2K3
sucker for Orange
Last edited by a moderator:
Brony
Footballguy
SHIZNITTTT
Footballguy
So...you don't have to follow that script that was posted. In fact, the credit card 200 dollar rebate is no longer offered. Just call and cancel. Wait for phone call. WIN!
themeanmachine
Footballguy
The cancellation date I had set up came and went with no service interruptions.
Though an empty cardboard box did show up a few days ago - the ones they send out with the prepaid return label for you to send your receivers back. I called customer service to make sure they weren't expecting me to send anything back, and she made notes in my account to verify I don't owe them any equipment since I continued with my subscription. It's probably because I didn't renew my subscription until about a week before the cancellation was set to take effect, so they had probably already processed the shipment of the cardboard box.
NewlyRetired
Footballguy
strykerpks
Footballguy
Just got an email from DTV 
"Help us understand your entertainment needs" survey
"Help us understand your entertainment needs" survey
Willie Neslon
Footballguy
Has anyone who cancelled today gotten the 200 GC? Best to now just wait for that to come back?
Brony
Footballguy
I cancelled yesterday and promptly got a "Your DirecTV statement is now available" email. No sweetheart deal yet. I've always been a $60 to 80 monthly bill kind of customer. Wonder if that figures into it.Just got an email from DTV
"Help us understand your entertainment needs" survey
DA RAIDERS
Footballguy
you're over reacting. it's impossibly easy to do this. easier than the chiseling calls i've made every year
here's how mine went.
i want to cancel
why?
too expensive
you sure?
yes
ok.
less than 24 hours later they call me
hello
hi, i saw you want to cancel, i can give you w,x,y and z. would that make you want to stay
yes
cool, you're all set
Binky The Doormat
Footballguy
No it's not. See my post and several others above. For some reason they aren't giving everyone that same treatment.you're over reacting. it's impossibly easy to do this. easier than the chiseling calls i've made every year
here's how mine went.
i want to cancel
why?
too expensive
you sure?
yes
ok.
less than 24 hours later they call me
hello
hi, i saw you want to cancel, i can give you w,x,y and z. would that make you want to stay
yes
cool, you're all set
Check the last page. Someone was offered the GC today if they made equip changes.Just got an email from DTV
"Help us understand your entertainment needs" survey
Wooderson
Fight The Power
It went just like that for me as well. You have to play the game. It's a pain but it's a must do.you're over reacting. it's impossibly easy to do this. easier than the chiseling calls i've made every yearhere's how mine went.
i want to cancel
why?
too expensive
you sure?
yes
ok.
less than 24 hours later they call me
hello
hi, i saw you want to cancel, i can give you w,x,y and z. would that make you want to stay
yes
cool, you're all set
Binky The Doormat
Footballguy
You're not listening to me!!!!It went just like that for me as well. You have to play the game. It's a pain but it's a must do.you're over reacting. it's impossibly easy to do this. easier than the chiseling calls i've made every yearhere's how mine went.
i want to cancel
why?
too expensive
you sure?
yes
ok.
less than 24 hours later they call me
hello
hi, i saw you want to cancel, i can give you w,x,y and z. would that make you want to stay
yes
cool, you're all set
SHIZNITTTT
Footballguy
I only had to wait like 2 hours total, and they called me!
You speak credibly on this. Im not asking you to tell us everything; but are you basing this on precedent from simply noticing a pattern as a customer......or something else? Thx...
Wooderson
Fight The Power
Well with that kind if attitude I wouldn't give you a deal either.You're not listening to me!!!!It went just like that for me as well. You have to play the game. It's a pain but it's a must do.you're over reacting. it's impossibly easy to do this. easier than the chiseling calls i've made every yearhere's how mine went.
i want to cancel
why?
too expensive
you sure?
yes
ok.
less than 24 hours later they call me
hello
hi, i saw you want to cancel, i can give you w,x,y and z. would that make you want to stay
yes
cool, you're all set
Wingnut
Footballguy
right?It aint rocket surgery.
Call any DTV number and set a cancel date
wait for call (or make call if youre antsy)
profit
HARSH!
flapgreen
Footballguy
I hated #######s like you when I worked customer service when I was younger.
Wooderson
Fight The Power
DA RAIDERS
Footballguy
i simplified the initial call. there was some mild salesmanship about how i wasn't going to find anything better, i've gotten great deals before, i had 25/mo off at the time. but my stance was clear (this is important!) i was calling to cancel, period. end of story. set my cancel date 2-3 weeks out. thanks.No it's not. See my post and several others above. For some reason they aren't giving everyone that same treatment.you're over reacting. it's impossibly easy to do this. easier than the chiseling calls i've made every year
here's how mine went.
i want to cancel
why?
too expensive
you sure?
yes
ok.
less than 24 hours later they call me
hello
hi, i saw you want to cancel, i can give you w,x,y and z. would that make you want to stay
yes
cool, you're all set
the call back was exactly as i described. i said nothing and was offered everything.
shizznitt, #####ing the guy out in the initial phone call is an example of what not to do. was he right in a common sense way, absolutely. but you gotta play the game and remember that the people on the phone are just doing their jobs. the initial retention call simply isn't authorized to give it up.
DA RAIDERS
Footballguy
the first bit is your fault.Some of us, including Shiz, didn't get the same treatment or offers -
We all went through the same thing. They make a minimal offer to get you to stay. You turn them down and continue with cancellation. They contact you a day later (or you contact them if you don't want to wait) and they throw it all at you. These aren't big hoops to jump through or some awful hassle. I'm not sure why you are so upset. It's not like you are the only one paying a good chunk for TV. While you may be a bit on the high side, I'd guess most people are in the $125-$150 range.
And why treat the poor guy that answered the phone like that? He didn't make you sign that contract FFS.
- we didn't get the email or call
- it wasn't just a 10 minute call, it was 45-50 minutes of being lectured about what a good deal we were getting
- the deals were #### compared to what is being listed here
- the deals also included contingencies of higher priced pkgs and/or 24 mo. commitments (with the genie equipment ...and they don't talk about the extended commitment)
- after all of that, nice treatment or not, some of us didn't get what most got.
We all didn't go through the same thing.
the 2nd was clarified in here and i was made aware of it quite clearly.
sorry it was difficult for you
culdeus
Footballguy
I was a former u verse customer. u verse bought dtv and is now using the same promo cycle.
This is a lot easier. Uv would make you mail the boxes in.
SHIZNITTTT
Footballguy
SHIZNITTTT
Footballguy
You can talk to the initial person anyway you want. They cannot give you a good deal. Did I call the guy a Mother ####er? No, I just told him I was pissed about the ####ty song and dance we have to do to get a great deal. In fact, I told him, "You and I both know that when I hang up someone is calling me back with a much better deal." I was 100% right, the guy couldn't offer crap, and I did get a call within 2 hours that almost cut my bill in half for a year, and free Sunday Ticket max.i simplified the initial call. there was some mild salesmanship about how i wasn't going to find anything better, i've gotten great deals before, i had 25/mo off at the time. but my stance was clear (this is important!) i was calling to cancel, period. end of story. set my cancel date 2-3 weeks out. thanks.No it's not. See my post and several others above. For some reason they aren't giving everyone that same treatment.you're over reacting. it's impossibly easy to do this. easier than the chiseling calls i've made every year
here's how mine went.
i want to cancel
why?
too expensive
you sure?
yes
ok.
less than 24 hours later they call me
hello
hi, i saw you want to cancel, i can give you w,x,y and z. would that make you want to stay
yes
cool, you're all set
the call back was exactly as i described. i said nothing and was offered everything.
shizznitt, #####ing the guy out in the initial phone call is an example of what not to do. was he right in a common sense way, absolutely. but you gotta play the game and remember that the people on the phone are just doing their jobs. the initial retention call simply isn't authorized to give it up.
Did anyone talk nice to the initial person and get a better deal?
jwb
Footballguy
I would talk nice to the initial person simply because there's no need to treat people like @#$% over saving a few dollars. Especially people who, by your own admission, do not have the power to help you.You can talk to the initial person anyway you want. They cannot give you a good deal. Did I call the guy a Mother ####er? No, I just told him I was pissed about the ####ty song and dance we have to do to get a great deal. In fact, I told him, "You and I both know that when I hang up someone is calling me back with a much better deal." I was 100% right, the guy couldn't offer crap, and I did get a call within 2 hours that almost cut my bill in half for a year, and free Sunday Ticket max.i simplified the initial call. there was some mild salesmanship about how i wasn't going to find anything better, i've gotten great deals before, i had 25/mo off at the time. but my stance was clear (this is important!) i was calling to cancel, period. end of story. set my cancel date 2-3 weeks out. thanks.No it's not. See my post and several others above. For some reason they aren't giving everyone that same treatment.you're over reacting. it's impossibly easy to do this. easier than the chiseling calls i've made every year
here's how mine went.
i want to cancel
why?
too expensive
you sure?
yes
ok.
less than 24 hours later they call me
hello
hi, i saw you want to cancel, i can give you w,x,y and z. would that make you want to stay
yes
cool, you're all set
the call back was exactly as i described. i said nothing and was offered everything.
shizznitt, #####ing the guy out in the initial phone call is an example of what not to do. was he right in a common sense way, absolutely. but you gotta play the game and remember that the people on the phone are just doing their jobs. the initial retention call simply isn't authorized to give it up.
Did anyone talk nice to the initial person and get a better deal?
