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Just PayPal me cash next year and cut out the middle man!I did a terrible job...so focused on the move was not even thinking about my normal August move. I basically led out saying I want to move and don't mind locking into a contract.
youre welcome for subsidizing you guys this year.
Not all of us.....Just saw you guys were getting $200 giftcards, I only got offered $100, what a ripoff
Wonder if I can call back at this point for a 2nd GC. Even though I already agreed to the new 12 month contract..
Just tell them you had a friend cancel two months ago and they called and offered the BigDeal. and ask them why you aren't being offered that?
Are you sure you were speaking to retentions?
I told them I received big deal email. I just called 866 284 2816, they told me my account is still pending cancelation until noon today. They will call me at noon with supposed promotional offers. Meanwhile, I have been without tv for a day and a half......
this is truly mind boggling after what I went through yesterday. My online statement showed all the new activity and credits from yesterday when I checked last night, including the gift card,
Where in your online statement does it show a gift card? Im finding nothing about a GC in my online statement (I called and got the Big Deal and GC Aug 12th).
Set my disconnect date two weeks out. Day after i did that i received the email. Called but wouldn't do anything until i actually disconnected so set me up that night with a call back with my offer next morning.
I called to set up disconnect for future date. I got the email either late that night or early the next day. 12 - 24 hours after call, well before diconnect
I never even got an email. I was in retention department and telling them I want to set up a cancel date, she transferred me to someone else that just started throwing offers at me. This was about 3-4 hours ago this morning. My contract didn't even end til mid October and they waved the early termination fee and started me a new 1 year contract that starts tomorrow.
I don't see one on my online statement either... but I just did it this morning so who knows. And my value was different ($100 v $200), so not sure if it's a different promo now then what you guys got earlier.
I reconnected on 8/11 and just received an email on 8/17 that I had to login and redeem my GC. Then 6-8 weeks.
You are putting to much value on being a longtime customer. They don't care they just want another year commitment.
I've done this 3 years in a row now and have disconnected every year, thats how you get the max offer and usually pretty easily. I've never had a problem, loyalty doesn't matter to DTV. Keeping you as a customer when you say you are leaving, does...especially when lots of people are cutting the cord and they know they are charging way too much for TV. Luckily most people pay full price which allows DTV to give deals like this to us guys that know how to get the deal.
Yep. Wife is pissed at me because tv is out. If I end up getting the gift card you know where it is going.JC what a
~
God the quote system is ####ed on this board now a days
Crap... wrote the first one off as a fluke.. but now a 2nd person running into the same issue...Maybe I'm calling too early, or just getting Noonaned. Service just shut down at midnight last night. No email. No calls to come back.
I called the 855 # just now and got stonewalled. "No offers for your account." Nothing. I then had them verify my account as being cancelled - apparently it was not showing that, so they changed it to showing cancelled as of tonight (wtf - it was shut off last night).
Hope I can wait this out the next couple of days. Wife and son = not happy.
on my play on 8/24...
Yep. I am afraid to call tomorrow because when I give them my phone number they may reactivate my account to search for deals. Once that happens it is Groundhog Day all over again.Maybe I'm calling too early, or just getting Noonaned. Service just shut down at midnight last night. No email. No calls to come back.
I called the 855 # just now and got stonewalled. "No offers for your account." Nothing. I then had them verify my account as being cancelled - apparently it was not showing that, so they changed it to showing cancelled as of tonight (wtf - it was shut off last night).
Hope I can wait this out the next couple of days. Wife and son = not happy.
Each time you call and it's their fault something is wrong ask them if there's anything they can do for you. They failed to turn my service back on and messed it up and I asked if they could go to 12 months on new equipment. They said no but came back with an extra $30 off above everything else. Free money. If they did that three times in a row I would politely ask for more each time.
I am not sure I should call in today or just wait and see if they call me. This is the 3rd straight day I received an email from Directv saying my service had been disconnected.
Jesus, I feel like I owe you a beer somehow for how easy my transition was. I never even had mine disconnected. I wonder if I can find the lady's name that helped me and just have you call her directly. It's gotta be an in email somewhere.
Is it that hard to visit their web page? That info is on the first page you see. You suck at this. Can't wait til you call Dish and they turn you down.
